ComfyGo Shipping & Returns Policies

Shipping & Return Policy

Shipping & Delivery

All orders are processed within 1 to 5 business days of receipt (excluding weekends and holidays). You will receive a notification when your order has shipped.

Shipping options and shipping charges for your order will be calculated and displayed at checkout.

Deliveries conditions and their policy terms are made by 3rd party shipping companies such as DHL, FedEx, UPS, or other couriers. The transportation company may contact you by phone using the contact information.

 How We Ship? (COMFYGO)

ComfyGo Returns Policy Overview

At ComfyGo, we strive to ensure your complete satisfaction with our products. If you need to return an item, please review our returns policy below.

1. Return Inspection Fee

  • Flat Fee: $50 per item, $75 for trikes, 15% for accessories.

  • This fee covers the comprehensive process of receiving, inspecting, and documenting product returns on your behalf. It includes photographic evidence collection, product testing, and all associated expenses.

2. Restocking Fee

  • Cost of the Damage: Maximum 50%.

  • The restocking fee applies when items are returned in a condition different from the original or if parts are damaged or missing. This charge is equivalent to the resale cost of the components, accounting for the effort and resources needed to restore the product to its original state.

3. Processing Fee

  • 2.25% of the total product cost.

  • The processing fee is a charge we incur from payment gateways, typically averaging 2.25%. When refunds are issued, this amount is not reimbursed by the payment gateway, hence it is accounted for in our fee structure.

4. Return Shipping Cost

  • Return shipping cost is typically the responsibility of the customer unless the return is due to an error on our part or a defective product.

  • We aim to keep these costs as low as possible while ensuring the quality of our service.

  • Average Return Shipping Cost: $99.

5. Retail Return Fees

  • Return Shipping Cost: Average of $99.

  • Restocking Fee: Cost of the Damage, Maximum 50%.

Important Notes:

  • Properly package the item to prevent any damage during transit.

  • Include all original components, accessories, and documentation with the return.

  • Ensure the product is clean and free from any modifications or alterations.

  • Refunds will be issued to the original payment method once the return inspection is complete.

How to Initiate a Return:

  1. Contact our Customer Support team to initiate the return process.

  2. Provide the order number and reason for the return.

  3. Our team will guide you through the return process, including shipping instructions and any required forms.

COMPREHENSIVE SHIPPING OUTLINE

Our Comprehensive Shipping Process and Commitment to Your Satisfaction

At our company, we pride ourselves on delivering top-notch mobility products that cater to your unique needs. Ensuring your after-sales satisfaction is our number one priority, and that begins with our thorough shipping process. Here's a detailed look at the steps we take to provide the best possible experience for you:

Order Verification: As soon as we receive an order, we meticulously verify the address and customer details. This crucial step helps prevent delivery issues and makes certain that your mobility product reaches you efficiently and on time.


Customization: Our team of experts then prepares your wheelchair, scooter, or other mobility product based on your specific requests. We understand that every customer has unique needs, and we strive to cater to those preferences with our customization process.


Final Inspection: Quality control is a cornerstone of our company. Before shipping, we conduct a thorough final inspection to ensure that your product is functioning correctly and meets our high standards. This guarantees that you receive a reliable and well-crafted mobility solution.


Documentation: We firmly believe in maintaining detailed records for future reference. Just before repackaging, we save the serial number of the item and take photographs of the product. This documentation is invaluable should any issues arise or if you require assistance down the line.


Repackaging and Shipping: Once everything is in order, we carefully repackage your product to ensure its safe transit to your doorstep. We work with reliable shipping partners to provide prompt and secure delivery.


After-Sales Support: Our commitment to your satisfaction extends beyond the shipping process. We have a dedicated after-sales support team available to address any concerns or questions you may have. Whether you need help with assembly, troubleshooting, or maintenance, our friendly and knowledgeable staff is here to assist you every step of the way.

In summary, our comprehensive shipping process and after-sales support ensure that you receive a mobility product tailored to your needs, along with an exceptional customer experience. We're here for you throughout your journey – from the moment you place your order to the ongoing support that keeps you moving with confidence.

Take advantage of our White Glove Delivery option.

White Glove Delivery

At ComfyGO, we understand that receiving your mobility product can be a significant event. That's why we offer a white glove delivery service to make the process as seamless and convenient as possible.

Our white glove delivery service includes the following: A scheduled delivery time that works for you Professional delivery personnel who will bring the product into your home Unpacking and assembly of your new mobility product Removal of all packaging materials and disposal of your old product (if requested) With our white glove delivery service, you can rest assured that your new mobility product will be delivered and set up with the utmost care and attention to detail. This means that you can start enjoying the freedom and independence that comes with our products right away, without any added stress or hassle.

Contact us today  At : info@rivete.store to learn more about our brand partner's white glove delivery service and schedule your delivery. Let us help you experience the ease and convenience of ComfyGO's mobility solutions.

General Shipping & Returns Policy Terms


Shipping & Return Policy

  • All orders are processed within 1 to 5 business days of receipt of your order.  (Excluding weekends and holidays). You will receive a notification when your order has shipped.
  • Free shipping is available for all retail customers, making your shopping experience even more convenient and cost-effective.
  • Cancellation Request/ Refused Orders – Once the order has begun processing or shipped, it cannot be canceled.  If a customer no longer wants the item, a Return Merchandise Authorization Number (“RMA”) shall be requested, and a restocking fee will be applied. The customer will be responsible for all shipping charges.
  • Lost Packages – Please notify us in writing about non-delivered packages within five (5) days of the Estimated Delivery Date.  ComfyGO, INC. will not be responsible for a lost parcel without such notification. If the RMA instructions are not followed, we shall not be liable for items not arriving in our warehouse.   Please ship and track your package via a professional courier or mail service provider.

Domestic shipping rates and estimates

  • Shipping options and shipping charges for your order will be calculated and displayed at checkout.
  • Deliveries are made by 3rd party shipping companies such as FedEx, UPS, or USPS according to their operating schedule. The transportation company may contact you by phone to organize the delivery or update you on the delivery status.  
  • Our in-store pickup hours are 9 AM to 5 PM Monday through Friday. Please call before your scheduled pick-up date and have your order confirmation email when you arrive.
  • Shipping charges are non-refundable – Any express or international shipping charge is non-refundable. The customer is responsible for returning and shipping back unwanted items. When needed, a pre-paid label can be issued, and shipping costs will be deducted from the amount to be refunded.

International shipping: Currently not offering at Rivete Smart Suite, this policy is only applicable to the manufacturer. 

  • We offer international shipping to the following countries: Canada, Mexico, and other countries, which you can see at the checkout.
  • Shipping options and shipping charges for your order will be calculated and displayed at checkout.
  • Deliveries conditions and their policy terms are made by 3rd party shipping companies such as DHL, FedEx, UPS, or other couriers. The transportation company may contact you by phone using the contact information.  
  • Your order may be subject to import duties and taxes (including VAT) incurred once a shipment reaches your destination country.  ComfyGO, INC is not responsible for these charges.
  • Recipients of orders shipped internationally from the USA are fully responsible for all import charges such as Brokerage, Duties, Taxes, etc. They are required to accept delivery of the package being shipped. Failure to accept such deliveries may result in the package being abandoned and a complete forfeit of any credit.
  • Shipping charges are non-refundable – Any express or international shipping charge is non-refundable. The customer is responsible for shipping back unwanted items. When required, a pre-paid label can be issued, and shipping costs will be deducted from the amount to be refunded.

How do I check the status of my order?

  • When your order has shipped, you will receive an email notification from us, including a tracking number. Please allow 48 hours before the tracking information becomes available.
  • If you have not received your order within five (5) days of receiving your shipping confirmation email, please get in touch with us at info@comfygomobility.com with your name and order number, and we will investigate the matter. 

Shipping to P.O. Boxes

We do not ship to P.O. Boxes.

Refunds, returns, and exchanges

  • We accept returns up to thirty (30) days after delivery if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees for the return.
  • If your order arrives damaged, please email us as soon as possible at info@comfygomobility.com with your order number and a photo of the item’s condition. We will review and resolve these issues on a case-by-case basis and try our best to work towards a satisfactory resolution.
  • Damaged items must be marked “DAMAGED” on the bill of lading for truck shipments or the courier manifest for small packages. Within seven (7) days of the original receipt, the customer will inspect damaged items and have an RMA issued to report the damage. ComfyGO INC shall notify the shipper to arrange an inspection and pickup of the shipping damage, process a replacement order billed to your account, and issue a credit based on the findings of the courier.  Credit cannot be issued for shipping damage if ComfyGO, INC is notified to issue an RMA after seven (7) days of original receipt.
  • Original packaging must be included (manufacturer’s box, Styrofoam, plastic bags, packing material, etc.)  The original, undamaged UPC barcode must also be included.   Do not cut out the UPC or the Seal until you have examined and tested the product to your satisfaction. Removal of the UPC or the Seal voids any possible return regardless of RMA or credit request status.
  • The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, power cable, etc.) and manufacturer documentation (manuals, warranty cards, registration information, etc.)
  • If your returned product does not match all applicable criteria listed in this policy, it will be rejected by our Return Warehouse and returned to you at your expense. Consequently, your RMA will be nullified, and any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping costs. By requesting an RMA and shipping a return in violation of this policy, you hereby agree to accept our product shipped back to you and pay all shipping costs to and from our Return Warehouse. Our arrangements with our suppliers and manufacturers do not permit any exceptions.
  • Used items are not eligible for return and are covered under their respective warranties.
  • For items under warranty, ComfyGO, INC. reserves the right to send a free replacement part.  A complete serial number or order number is required for certification.
  • Unused items in marketable condition and returned due to a ComfyGO, INC. error must be shipped within seven (7) days and include an RMA.
  • All new products are backed by a limited warranty. Warranty details may vary for each product; please refer to the Specs & Warranty tab on the product page for specific information. The limited warranty does not cover labor or device failure due to misuse or negligence by the owner and excludes non-durable components such as rubber materials, accessories, wheels, brakes, and plastic parts that undergo normal wear and require periodic replacement. To make a warranty claim, proof of purchase and the product's serial number are required.
  • ComfyGO, INC. is not responsible for any damage or loss of packages due to a returned item. ComfyGO, INC. shall review and inspect all returned items within three (3) business days of receipt. Notice shall be provided to customers for items not deemed covered under warranty. Customers shall be required to authorize the return within fourteen (14) days of notice, or the item shall be discarded.

If you have any further questions, please don’t hesitate to contact us at info@rivete.store and we will reach out to the manufacturer to answer your queries. We will forward any queries to our Brand Partners and Get Back That reply you need in time!