Rivete Shipping & Returns Policy

About Rivete Smart Suite's Shipping & Returns Process

Welcome to Rivete Smart Suite, your trusted online retailer specializing in the Advanced Mobility & Recovery niches. We pride ourselves on offering competitive prices and a handpicked selection of high-quality, innovative products designed to enrich your independence, mobility, and recovery journey. We are authorized Resellers in Partnership through vetted and documented contracts with our Suppliers "Who We Work With" on our home page.

Our goal is to provide an exceptional shopping experience by combining well-researched, high-demand mobility and recovery solutions with top-rated customer support. At Rivete, we aim to empower our customers with enhanced mobility, independence, and rehabilitation for a more fulfilling lifestyle.

Who We Are?

Based in San Francisco, we operate offices nationwide, collaborating with top-tier U.S. manufacturers and suppliers to bring you the best products in the market. While we currently sell exclusively to the U.S. market, we are excited to expand into broader markets soon.

How We Deliver?

We partner with trusted carriers, including FedEx, UPS, and USPS, to offer fast and reliable shipping. Local distributions are managed seamlessly to ensure that your orders reach you promptly and securely.

Should you have any questions about our products or wish to check availability, please reach out via our Contact Us page. Our team is always here to assist.

Shipping Designations and Policies

At Rivete, we’ve established clear shipping designations and policies to cater to our valued customers while respecting our partnerships with trusted manufacturers and suppliers.

What You Need to Know

Our Promise

We are committed to offering the best deals throughout the year, ensuring that you always enjoy fair shipping options tailored to your needs. Clear explanations and detailed terms will accompany every eligible product for free shipping or special delivery rates.

Shipping Policy

At Rivete, we strive to make your shipping process as seamless and transparent as possible. Please review our detailed shipping methods, rates, and timelines below:

Shipping Methods:

  • Standard Economy
  • Priority Mail
  • Express Mail
  • LTL (Less-Than-Truckload) for heavier or larger items

Tracking information for your order will be provided once your shipment is dispatched.

Handling Time &  Transit Time: Between 

Total Delivery Time: Average 5-12 business days. Contingent upon the following conditions and scenarios:

Shipping Costs: The total delivery time is calculated based on handling time and transit time. For most products, you can expect delivery within 5–12 business days, including processing.

Special Considerations: Orders placed on weekends or public holidays will be processed the following business day.

WE ARE ALWAYS OPEN FOR BUSINESS. HAVE FAITH AND PLACE YOUR ORDERS; YOU ARE IN GOOD HANDS!!

Free Shipping Eligibility: Available on orders over $150 and heavy items as mentioned below; will ship by LTL. FREE SHIPPING on all orders is available on orders of $150 and within the United States only at this time.

Why Choose Rivete's Shipping Policy?


At Rivete, we prioritize transparency and reliability in shipping. With straightforward timelines and competitive rates, you can shop confidently, knowing your order is in trusted hands.

We also understand your eagerness and excitement upon receipt of your awaited investments. We care for you, and we value your business. we also understand we'd feel the same way too!

Shipping Rates and Free Shipping:

  • Free Shipping: Orders over $150 within the United States qualify for free shipping, applied automatically at checkout.
  • Expedited Shipping: Rates for Priority and Express Shipping are calculated in real-time at checkout.
  • Heavy Items: Items over 100 lbs require LTL freight shipping. Charges will be calculated in real-time at checkout, based on location and size.

Order Processing Times:

  • Orders will be processed on a first-come, first-serve basis or, in some cases, based on item weight, nature, and the vendor supplying that product and shipping it out to you. 
  • We do our best to always "process" and finalize payments, relay information to our brand partners on the same business day, usually within the first hour we receive them.
  • Orders typically ship within 1–3 business days.
  • For certain items, processing may take up to but not exactly. it could be shorter depending on our brand partners and who we work with, a broad delivery window of 5–7 business days. This is dependent on customization and availability. For example, consider a highly customized wheelchair, such as one with new upholstery or custom-colored textiles, or combined orders. This may either be shipped in one package or separately, once again keeping in mind, the items' total weight and dimensions. 
  • A tracking number will be sent via email once your order has been dispatched.

Special Shipping for Karman Mobility Products: 

Orders over $199 for Karman Mobility products qualify for free shipping. These items may follow unique shipping timelines, and any exceptions will be communicated promptly via email.

Special Shipping for Kineon MOVE+ PRo Products:

Free 1-2 Day Express Free Delivery within the United States with no handling fees and shipped by Kineon Move+Pro directly to you. 

Special Shipping From Kineon: Managed through Shopify Collective and in association with our Shipping & Returns Policies to ensure you get your order within 2-3 days.

Returns for Kineon Move+Pro: Easy No questions asked returns with the possibility to try your MOVE+pro for 30 days before committing to buy. Sounds like a really sweet deal to us! 

Special Returns & Shipping for ComfyGo: orders are processed within 1-5 business days on receipt of order and shipped via LTL, FedEx, Freight, DHl, UPS & USPS.

For returns: All returns are accepted; however, note that you may incur a standard 25% restocking and inspection fee. If the product is returned in a different condition than it was sent, a maximum of 50% damage fees is assessed on the price of the product. For more details, refer to this page: ComfyGo Shipping & Returns Policy.

Returns & Exchanges Policy

We understand that circumstances may arise where a return or exchange is necessary. Our return policies are outlined below to ensure transparency and fairness:

General Return Guidelines

We want you to be fully satisfied with your purchase. If, for any reason, you are not happy, you may return most items within 30 days of delivery for a refund or exchange. Returns are not limited to defective items and may be initiated for other valid reasons, such as dissatisfaction or incorrect shipments. Items must be unused, in their original packaging, and accompanied by proof of purchase.

Custom or Heavy-Weight Items

Custom or heavy-weight items may not qualify for returns due to their specialized nature. Any exceptions will be outlined clearly for applicable products. Only in some cases it maybe given provided information and evidence for such returns are part of the return claim. 

Refund Processing

  • Refunds will be issued back to the original payment method.
  • Please note that shipping costs from the original purchase are non-refundable.
  • Once your return is received and inspected, you will be notified of the status via email. Approved refunds are typically processed within 7–10 business days, depending on your payment provider.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect.

How to Initiate a Return or Exchange

To initiate a return or exchange, please contact us at info@rivete.store. For specific returns or exchanges, please consult the vendor-specific policies below:

Refund Policy Summary

  • Refunds are issued upon inspection and approval.
  • Refunds will reflect in your account within 7–10 business days (varies by payment provider). We only refund to the payment source or method used at the time of the transaction and to no other method. 
  • Shipping fees from the original purchase are non-refundable.

Track Your Order

Track your shipment using these links:

For any updates, delays, or additional details, customers are encouraged to create an account with us for real-time notifications, order modifications, and reward points for future discounts.

Holiday and Future Expansion Note: 

At this time, Rivete only ships within the United States. However, we are exploring expansion to international markets shortly. Stay tuned for updates!

What to Expect in Shipping Charges with your purchases. Terms& Conditions Section:

  • Shipping charges for heavy items over 100 lbs are calculated in real time at checkout.
  • Returns are not limited to defective items and include reasons like dissatisfaction or incorrect shipments.
  • Customers bear return shipping costs for non-defective items, while defective or incorrect items qualify for Rivete-covered return shipping.
  • Refunds are processed within 7–10 business days after inspection and approval.