Rivete Smart Suite is an online retailer providing competitive prices in the advanced Mobility & Recovery niches.
We aim to provide a memorable experience when you shop on our online store, through our researched and popular high-quality curated mobility solutions & top-rated customer support services.
We aim to bring mobility, independence, and rehabilitation with recovery to all our endearing customers.
We have offices nationwide and work with US manufacturers and suppliers. Currently, we sell in the United States markets and will expand to broader markets and reach shortly.
We distribute locally through either FedEx, UPS USPS both flat and first Class priority mail from our office(s).
If you have any questions about our products, or if would like to check the availability of an item, please use the “Contact Us” page to get in touch.
Please read carefully below and just reach out with any questions you have for us.
SHIPPING
You will receive an order confirmation email after checkout is successful, and orders ship 1-3 days and in some cases up to 5 days after the order is processed,
We will email you with a tracking number, once your order is dispatched. In the United States, we offer free shipping with USPS.
If you require express shipping, choose USPS priority mail or priority mail express at checkout.
Delivery rates for these priority or faster shipping rates are calculated at checkout.
We currently don't offer International Shipping but we are considering this in the future.
RETURNS & EXCHANGES
If for any reason you are not completely satisfied with your products, we offer a full refund less shipping costs & in some cases, restocking fees can apply.
Please send us an email to: info@rivete.store customercare@rivete.store or sales@rivete.store to reach us regarding returns or exchanges.
For some product lines, returns are acceptable and so are exchanges, however, it also depends on the nature, weight, and or products that are customized and cannot be exchanged or refunded, kindly note.