Terms of service

Terms of Service for Rivete Advanced Recovery & Mobility

Introduction

Welcome to Rivete Advanced Recovery & Mobility! By accessing our store or purchasing our recovery and mobility products, you agree to the following Terms of Service. These terms ensure transparency, fairness, and compliance with all platforms and including but not limited to Google Merchant Center Guidelines, Bing, and our social media platforms, providing you with a seamless shopping experience.

1. Product Listings

Our product listings are tailored to provide truthful and detailed specifications for all recovery and mobility devices:

At Rivete Advanced Recovery & Mobility, we always strive to give you the full picture and go the extra mile to ensure you know what you're buying!

• Accurate Descriptions: Every product includes comprehensive details such as dimensions, weight capacities, material specifics, and key features like foldability, portability, or power options.
• Transparent Pricing: Prices are displayed clearly without hidden charges. Promotions or discounts are applied upfront.
• Updated Content: Listings are monitored regularly to ensure accuracy and relevance.

If you notice any discrepancies, please contact our customer support team for assistance. We would love your input!

2. Payment Options

Rivete Advanced Recovery & Mobility offers secure and flexible payment solutions to suit every customer:

• Accepted Methods:
  • Credit/Debit Cards (Visa, Mastercard, American Express, etc.)
  • PayPal & Paypal Wallets that let you finance your purchase with us.
  • Affirm Pay Over Time (offers flexible installment plans)
  • Shop Pay (fast and secure checkout)
  • SIKA FSA/HSA Funds Wallet (use your Health Savings Account or Flexible Spending Account)
• Transparency: Payment details, including applicable taxes and shipping fees, are displayed at checkout. We do not charge hidden fees.

Payments are processed through trusted platforms, ensuring the safety and security of your personal information. They are also safe and encrypted pathways for payment processing, and our site bears the genuine Trust Mark. We have an anti-virus shield through Norton Anti-virus, so feel safe with us; we are the real deal!

3. Shipping and Delivery

At Rivete Advanced Recovery & Mobility, we strive to provide timely and accurate shipping services:

• Order Processing: Orders are processed within 1–3 business days.
• Standard Shipping: Delivery timelines typically range from 5–10 business days, depending on the region.
• Mobility Equipment Shipping: Larger items, such as electric wheelchairs, require specialized handling. Freight shipping may extend delivery times.

Shipping costs are calculated at checkout based on the weight, size, and destination of the item. Customers will receive tracking information once their order is shipped.

Though we mention the time frames above, please kindly note these are estimates, and we immediately process your orders after payment is captured or received.

Business Model: We place the order with our manufacturer, who ships the item straight to your doorstep without you going anywhere. In most cases, as mentioned in our supplier-specific Terms of Service, their warranties and or shipping and returns policies apply to the products you buy from their range of products from us. 

4. Returns and Refunds

We prioritize customer satisfaction with straightforward returns and refund policies: We want you to come back to us and continue to build a bond with Rivete Advanced Recovery & Mobility. We prioritize your seamless and easy experience with all your orders to the best possible outcome for you and us or our manufacturers. 

• Return Window: You may return eligible items within 30 days of delivery.
• Conditions: Returned items must be in original, unused condition, with all packaging, manuals, and accessories intact. Custom or medical-grade products may not qualify for return due to hygiene reasons.
• Refund Processing: Refunds are issued within 7 business days upon receipt and inspection of the returned item.
• Supplier/Manufacturer Specific Details: Please note that with each product's landing page or display page on our store, we add a section below but above the footer, where we add all product and manufacturer specific Warranty, Shipping and Returns information where applicable. 

How to Initiate a Return:

1. Contact Rivete Advanced Recovery & Mobility Customer Support via email at info@rivete.store or phone at +19254904823, listed in our footer section.
2. Provide your order details and reason for the return.
3. Follow the instructions provided by our team, which may include shipping the item back to the designated return address.

We recommend reaching out to us about your returns process so we can make this a seamless process for you and our manufacturing partners we work with. 

5. Warranty Policy

Rivete Advanced Recovery & Mobility provides warranty coverage for all products, with details specific to our suppliers:

For additional details, always check the scroll-down option for information from our manufacturing partners on each product page of the respective manufacturer or supplier.

• ComfyGO:

  • Frame: 3 years.
  • Electronics, Motors, and Battery: 1 year.
  • Additional Notes: Extended protection plans are available, covering accidental damage.

• Shoprider:

  • Standard Scooters:
    • Frame: 5 years.
    • Electronics, Motor, and Brake: 12 months.
    • Batteries: 6 months.
  • E-Line Scooters (Echo+, Explorer, Expedition XL4):
    • Frame: 10 years.
    • Electronics, Motor, and Brake: 12 months.
    • Batteries: 6 months.
  • Additional Notes: Warranty applies only to products purchased from authorized providers. Coverage excludes damage caused by misuse or normal wear and tear.

• Karman Wheelchairs:

  • Frame: Limited lifetime warranty.
  • Parts: 1 year.
  • Exclusions: Tires, tubes, upholstery, and handle grips are not covered under warranty.

• Kineon:

  • Devices: 1 year.
  • Accessories: 90 days.
  • Additional Notes: Kineon offers a 30-day money-back guarantee for the MOVE+ Pro device.

• Therabody:

  • Devices: 1 year (2 years in the EU/UK).
  • Attachments and Accessories: 90 days.
  • Exclusions: Damage from misuse, unauthorized repairs, or wear and tear.

6. Customer Support

We are dedicated to providing responsive and knowledgeable support for all inquiries:

• Contact Information:
  • Email: info@rivete.store is our main and preferred email. 
  • Phone: +19254904823. We have an alternate number listed on our footer, but that is routed back to the +19254904823, should you need to reach out to us in the future. 
• Support Hours: Monday–Friday, 9 AM–6 PM PST. 
• We also encourage messages outside of business hours via the Shopify Chat agent and We have answered some pressing Frequently Asked Questions you may have about our business. 

7. Digital Downloads & Educational Material Policies:

Some products offered by Rivete Advanced Recovery & Mobility may include digital downloads, such as user manuals, setup guides, or additional resources.
Accessibility: Digital downloads are provided in standard formats (e.g., PDF) and are accessible upon purchase.
Usage Terms: These materials are for personal use only and may not be reproduced or distributed without authorization.
Support: If you encounter issues accessing digital downloads, contact Rivete Advanced Recovery & Mobility Customer Support at info@rivete.store/ +19254904823

Alternatively, we will make available easier avenues for you to download information or other relevant digital products, education, or services on successful checkout with our store.

Or reach out and give us a call. We're more than happy to field your questions and answer your queries or concerns.

8. Compliance with Google Merchant Center Guidelines

We are fully compliant with Google Merchant Center policies, including:

• Truthful Advertising: No misleading descriptions or false claims. All product details are accurate.
• Clear Refund Policies: Transparent explanations of return and refund processes.
• Shipping Information: Accurate timelines, costs, and processes are shared upfront.
• Customer Contact Details: Accessible support for inquiries, returns, and disputes.

8. Limitation of Liability

Rivete Advanced Recovery & Mobility is not liable for damages resulting from misuse, improper handling, or failure to follow instructions provided in product manuals. Customers are encouraged to contact support if they have questions about proper usage.

9. Updates to Terms

These Terms of Service may be revised periodically to reflect changes in policies or industry standards. Updates will be published on our website, and we recommend reviewing them regularly.

Rivete Advanced Recovery & Mobility reserves the right to amend or update these Terms of Service at any time to reflect changes in business practices, legal requirements, or platform policies (e.g., Google Merchant Center, Bing Shopping, or social media guidelines). The following outlines how and when updates may occur:

Reasons for Updates:
Updates to these Terms of Service may be necessary for several reasons, including but not limited to:  
 Compliance: Adjustments required to adhere to new regulations, platform policies, or legal standards.  
Enhancements/changes made to improve customer experience, such as updates to payment options, return policies, or warranty coverage.  
Operational Needs: Revisions based on changes in our product offerings, shipping policies, or technological updates.  

Notification of Updates
Major updates or changes will be communicated through one or more of the following channels:  
     - A notification banner on our website’s homepage.  
     - An email sent to the address provided at checkout for existing customers.  
     - A pop-up alert or announcement at the time of checkout.  
   - For minor updates (e.g., formatting adjustments or clarification of terms), notifications may not be sent, but the revised Terms will always be accessible on our website.

Effective Date of Updates
  Any modifications will take effect immediately upon being posted on our website unless otherwise specified.  
  The "Last Updated" date at the top of the Terms of Service will reflect the most recent revision.

Customer Responsibility:
 It is the customer’s responsibility to review the Terms of Service regularly to stay informed of any updates.  
 By continuing to use our website or make purchases after updates are implemented, you agree to the revised Terms.

Contact for Clarifications
  If you have questions about any updates or changes to the Terms of Service, please contact our Customer Support team via email at support@rivete.store.

 

10. Use of Marketing & Social Media:

Compliance with Platform Guidelines

At Rivete Advanced Recovery & Mobility, we are committed to maintaining compliance with the policies and guidelines of platforms where our products and services are featured. This includes:

Accurate product descriptions, pricing, and availability information.

• • Transparent refund and return policies.

  • Clear shipping details are shared upfront & locations shipped from are easily available should you need to know.

    Google Merchant Center:

    Truthful and regularly updated product listings.

     

  • Policies for refunds, returns, and shipping timelines adhere to Bing's standards.

    Bing Shopping:

     

• Social Media Platforms:

  Compliance with community and advertising guidelines on platforms such as Instagram, Meta (Facebook), Pinterest, TikTok, Threads, and more platforms as we start to diversify more.

• Accurate product descriptions and pricing in shopping integrations.

  Engaging content that reflects Rivete Advanced Recovery & Mobility’s values as consistently and accurately as specified by our brand partners.

• Intellectual Property

  Rivete Advanced Recovery & Mobility owns the rights to all content displayed on our website, including product descriptions, images, logos, and branding materials. Unauthorized use of these materials is prohibited.

  • Copyrights: All written and visual content is protected under copyright laws. Customers may not reproduce, distribute, or publish our content without prior permission.

  • Trademarks: The Rivete Advanced Recovery & Mobility name and logo are registered trademarks. The unauthorized use of trademarks is strictly prohibited.

  • Violations: Any infringement on intellectual property rights may result in legal action.

 User-generated content submissions & retractions (if any)

• •  

     

    While Rivete Advanced Recovery & Mobility does not frequently feature user-generated content, customers may occasionally submit reviews, photos, or testimonials. By submitting such content, you grant us the right to use it in marketing materials, social media posts, and product listings.

     

• If you wish to remove previously submitted content, please contact our Customer Support team at info@rivete.store.

  Also, reach out to us directly and easily via the Chat feature located on the bottom right corner of the page.

• Consent: Submitted content must have explicit consent from the creator or owner.

• Attribution: We may attribute your content to you but reserve the right to edit or modify it for clarity and format.

   

  • Copyrights: All written and visual content is protected under copyright laws. Customers may not reproduce, distribute, or publish our content without prior permission.

  • Trademarks: The Rivete Advanced Recovery & Mobility name and logo are registered trademarks. The unauthorized use of trademarks is strictly prohibited.

  • Violations: Any infringement on intellectual property rights may result in legal action.Prohibited Content: Offensive, misleading, or infringing material will not be accepted.

    Intellectual Property

    Rivete Advanced Recovery & Mobility owns the rights to all content displayed on our website, including product descriptions, images, logos, and branding materials. Unauthorized use of these materials is prohibited.