Q: How do I know I'm getting the best price or deal for my money?
If you DO find a store within 6 months of purchase from our store, we will refund you the difference! No Questions Asked!
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
If you find that price elsewhere, come back to us here at Rivete Smart Suite, we will match the price on that particular order, as well as refund the difference, or offer you store credit when you create an account with us or access the one you have, for track and trace orders.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitor's website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and buy one, get one free offer are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.
- We also offer unique gift combinations and those tailored to your products. You are surely getting the best value for your investment at Rivete Smart Suite.
Q: When will I be charged for my order?
A: Customers are typically charged at the time of purchase, either online or over the phone, depending on the supplier's payment policy. As this is an online store only, the easiest method is a choice of payment options displayed below in the footer.
Financing and payment plans are available as choices for checkout. Shop Pay is one way and other options will roll in as go-to options soon.
Q: How Does It Work?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Please note some occasions, natural disasters or other specified announcements will be made if shipments are stalled or held up for any reason.
In such a scenario please check back and we send out email notifications to all of you in such an event.
Q: How soon will my item(s) ship?
A: Shipping times vary by supplier:
Shoprider: Orders are usually processed within 1-5 business days.
ComfyGO Mobility: Orders are processed within 1-5 business days.
Karman Health Care: Orders are shipped within 3-5 business days for most items, and 5-7 business days for larger items.
Therabody: Orders are dispatched within 2 working days if the items are in stock.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@rivete.store and or the main email outreach to us is: info@rivete.store
Q: Will I receive a tracking number for my order(s)?
A: Yes, all suppliers provide tracking numbers for shipped orders:
Shoprider: Tracking information is provided once the order ships.
ComfyGO Mobility: Customers receive a notification when their order ships, including tracking information.
Karman Health Care: Tracking numbers are provided for orders shipped via FedEx or UPS.
Therabody: Tracking information is included in the confirmation email.
Q: How Do I receive order Updates?
A: Customers can contact Us for updates and we will reach out to our brand partners/ manufacturers for updates and keep you in the loop.
Please check the above or reach out to us at info@rivete.store
Q: What happens if the item arrives damaged?
A: Suppliers have policies for damaged items:
Shoprider: Contact customer service for assistance with damaged items.
ComfyGO Mobility: Report the issue within five days of the estimated delivery date.
Karman Health Care: Contact customer service for a replacement or refund.
Therabody: Contact customer service for a replacement or refund.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to (MUST PROVIDE VIDEO OR PHOTO PROOF OF RETURNS FOR ACCEPTANCE) returns@rivete.store/info@rivete.store, and we will process an insurance claim on your behalf, contingent on the above being met.
Q: What happens if I do not like it or I want an exchange or refund for my order(s)?
A: Return policies vary by supplier:
Shoprider: Contact customer service for return instructions.
ComfyGO Mobility: Request a Return Merchandise Authorization (RMA) number and follow the return instructions.
Karman Health Care: Follow the return instructions and return the item within 30 days.
Therabody: Return the item within 30 days for a full refund.
PLEASE NOTE: All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you used when placing your order(s). This varies by the brand manufacturers we have ties with, and in some cases its as simple as a return for items you don't want provided we have future information or you keep us informed ahead of time.
For orders that you have received on the same day and want to return, we understand life happens, in such cases please still provide us the photographs and videos accompanying your product received and we will correspond with our brand manufacturers' for their approval and of conditions met for returns.