Shoprider Series Warranty & Specifications

From Our Manufacturer:

Have you recently purchased your Shoprider Mobility Product(s) from Rivete Advanced Mobility and Recovery Solutions?

COMPLETE REGISTRATION USING THIS LINK:  COMPLETE MY SHOPRIDER REGISTRATION NOW

If you have made a purchase or are contemplating it, taking the time to read the details below could guide you in the right direction.

Get your questions answered or reach out to us at info@rivete.store for assistance. We are glad to help in any way possible.

AS OF FEBRUARY 4TH 2025

Warranty and Labor Costs:

• One-Year Warranty Labor Service Contract:

  • Required for all compact and mid-size scooters at a cost of $45 per serial number.

  • Required for all heavy-duty scooters at a cost of $45 per serial number.

  • Required for all power chairs at a cost of $65 per serial number.

• 10-Year Warranty:

  • Applicable for Echo +, Explorer, and Expedition XL4 frames, covering defects under normal use.

4. Freight & Notes:

• FOB Enduser:

  • Defined as the per-unit price for shipping within the contiguous United States, including accessorial services like lift gate service and door step delivery.

• Flagship Prices:

  • Inclusive of freight and White Glove Service.

• Fuel Surcharge:

  • A 1% surcharge on all product invoices.

• Battery Inclusions:

  • Compact and mid-size scooters include installed batteries and front basket.

  • Heavy-duty scooters like Sprinter XL4 and Enduro XL4 include specific installed batteries.

  • Power chairs include installed batteries, with 75 Ah batteries available at an additional charge.

• White Glove Service:

  • Available upon request at the time of order placement.

• Lead Time:

  • Defined as the time from receiving the purchase order to order arrival, typically within 7 business days for standard items.

5. Additional Services:

• Standard and Additional Seating Options:

  • Refer to product specification sheets for standard seats. Additional seating options available by model, upon inquiry.

• Routine Maintenance:

  • Labor charges for routine maintenance (e.g., flat tire repairs) are not covered by the warranty labor service agreement.

Warranty Terms and Conditions

Rivete Advanced Mobility and Recovery Solutions ("Distributor") warrants its electric scooters and power chairs ("products") against specific defects in materials and workmanship from the date of purchase, subject to certain conditions and exclusions as defined below. Please take the time to review the following terms and conditions under which Rivete agrees to provide repair services.

This warranty is valid and enforceable on products purchased in the United States from Rivete.store ("an authorized Shoprider provider").

This warranty applies only to the original purchaser of the product from Rivete.store ("an authorized Shoprider provider") and shall not extend to any subsequent purchaser, assignee, or other recipient of the products.

This warranty covers the replacement or repair, at the discretion of Shoprider, of defective parts only. It does not cover any labor charges including, but not limited to, charges incurred for the installation of replacement parts, shipping and/or transportation charges to and from Rivete.store ("an authorized Shoprider provider"), or additional fees (including expedited shipping), that may be incurred by the provider.

All warranty replacement parts are covered under warranty from the date of purchase of the original product, not from the date of part replacement. If a certified refurbished part is not available, Shoprider may, at its discretion, replace the part with a new part. To present a claim under this limited warranty, customers must deliver the product to an authorized Shoprider provider, along with proof of purchase; i.e., sales receipt. This warranty does not cover pick-up, delivery, or house calls.

The warranty encompasses the drive train (including the transaxle, motor, and brake) as follows:

| Parameters | Frame | Electronics | Motor/Trans Axle/Brake | Batteries |
|-----------------------|----------------|-------------|-------------------------|------------|
| Scooters/Power Chairs | 5 year warranty| 12 Months | 12 months | 6 months |

This warranty is valid and enforceable only on products purchased in the United States and from Rivete.store ("an authorized Shoprider provider").

This warranty is only applicable to the customer as the original purchaser of the product from Rivete.store ("an authorized Shoprider provider") and shall not extend to any subsequent purchaser, assignee, or other recipient of the scooter or power chair from the customer.

No provider or similar person has the authority to make any warranties or representations concerning Shoprider Mobility Products, Inc. products, or to extend this warranty beyond the express terms contained within. The Distributor assumes no responsibility for any warranties beyond the express terms laid out in the warranty. The customer releases and holds the Distributor harmless from any claims arising from any unauthorized representations.

This warranty shall be void if the Customer modifies the product in any way, including but not limited to the use of parts other than genuine Shoprider parts.

This warranty does not apply unless the Registration Card is signed, completed, and returned within thirty (30) days of the purchase date. The manufacturer reserves the right to dispose of the Registration Card upon receipt.

Warranty Exceptions:

Transaxle:The warranty will not apply if there is an increase in operational noise level.
Motor:Damage to the commutator of the motor caused by not replacing motor brushes after heavy wear will void the warranty. Motor brushes, however, will be warranted for one year.
Brake:Brake pads are considered a wear item and will be warranted for one year.
-Maintenance:Annual maintenance schedule must be strictly followed.

This warranty excludes batteries or damage caused by battery leakage, with warranty coverage provided by the battery manufacturer. The battery charger is covered only for one year from the date of purchase of the unit.

Controllers are not covered under this warranty; warranty coverage is provided by the controller manufacturer. The manufacturer may void the warranty due to user negligence or liquid damage.

This warranty does not cover plastic shrouding or covers, seat upholstery, arm pads, or tires as these components are considered wear items.

All transportation costs and any shipping damages incurred when submitting parts for repair or replacement are the responsibility of the original purchaser.

Any implied warranty imposed by state consumer law is limited.

The customer agrees that any claims they may assert against the Distributor shall be limited to those which may be asserted under the foregoing warranty.

This Agreement shall be governed and construed in accordance with the laws of the State of California. The customer irrevocably consents that any legal action or proceeding arising out of or connected with this Guaranty shall be instituted.

MORE DETAILED WARRANTY INCLUDING NEW LINE OF PRODUCTS: