ComfyGO Caregiver Controller & Joystick Holder

Material

Technical plastic and metal.

Range

Bluetooth Remote Control operates up to 10 yards.

Weight

Lightweight design for effortless use.

Compatibility

Fits all ComfyGO wheelchair models.

 General Terms of Shipping & Logistics including but not limited to Warranty.

 Returns and Shipping within 30 Days with immediate inspection and proof of damage or non-workability are required to process most claims.

Please inspect your package and the nature it's delivered at the immediate day and time of delivery. Given that some products may not work as expected, a video illustrating why it wont work are required by company policies, to expedite your replacement or refund claims.

ComfyGO Shipping & Returns Policy

This page outlines the shipping and returns policy for ComfyGO mobility products purchased through Rivete Advanced Recovery & Mobility. For general Rivete shipping information, see our Shipping & Returns Policy.

Shipping & Delivery

All ComfyGO orders are processed within 1–5 business days of receipt (excluding weekends and holidays). You will receive a notification when your order has shipped.

Shipping charges are calculated and displayed at checkout. Deliveries are made by third-party carriers including DHL, FedEx, UPS, and USPS. The carrier may contact you by phone to coordinate delivery.

We do not ship to P.O. boxes. We ship within the contiguous United States only. International shipping is not available through Rivete.

ComfyGO Order Process

Once your order is received, ComfyGO verifies your details, prepares and customizes your mobility product to your specifications, conducts a final quality inspection, documents the serial number, and carefully repackages the item for safe transit directly to you.

White Glove Delivery

White Glove Delivery is available for select ComfyGO products and includes scheduled delivery, professional in-home placement, unpacking, assembly, and removal of packaging materials. Contact us at info@rivete.store to inquire about White Glove availability for your order.

Order Tracking

Once your order ships, you will receive an email with a tracking number. Please allow up to 48 hours for tracking information to become active. If you have not received your order within 5 days of your shipping confirmation, contact us at info@rivete.store.

Lost packages: Please notify us in writing of any non-delivered packages within 5 days of the estimated delivery date. ComfyGO will not be responsible for lost parcels without timely notification.

Returns Policy

We accept returns on unused ComfyGO items within 30 days of delivery, provided the item is in its original condition with all original packaging, accessories, and documentation included.

Return Fees

• Return Inspection Fee: $50 per item; $75 for trikes; 15% for accessories. Covers receiving, inspection, photography, and testing.
• Restocking Fee: Up to 50% of the product cost if the item is returned in a different condition than shipped, or if parts are damaged or missing.
• Processing Fee: 2.25% of the total product cost (non-refundable payment gateway charge).
• Return Shipping: Customer responsibility unless the return is due to a ComfyGO error or defective product. Average return shipping cost: $99.

How to Initiate a Return

1. Contact us at info@rivete.store with your order number and reason for return.
2. We will coordinate with ComfyGO to issue an RMA (Return Merchandise Authorization) number.
3. Follow the return shipping instructions provided. Items returned without an RMA will not be accepted.

Important Return Conditions

• All original components, accessories, manuals, and packaging must be included.
• Do not remove the UPC barcode or manufacturer seal until you have fully inspected and tested the product. Removal voids return eligibility.
• Used items are not eligible for return and are covered under their respective warranties.
• Items returned in violation of this policy will be rejected and returned to you at your expense.

Cancellations

Once an order has begun processing or has shipped, it cannot be cancelled. If you no longer want the item, an RMA must be requested and restocking fees will apply. You will be responsible for all return shipping costs.

Damaged Items

Inspect your order carefully upon delivery. If damage is present, mark the delivery as "DAMAGED" on the bill of lading or courier manifest at the time of receipt. Email photo evidence to info@rivete.store within 7 days of receipt to initiate a damage claim. Claims reported after 7 days cannot be processed.

Warranty

All new ComfyGO products are backed by a limited manufacturer warranty. Warranty details vary by product — refer to the Specs & Warranty section on the applicable product page. The warranty does not cover damage due to misuse or negligence, or normal wear components such as wheels, brakes, rubber parts, and accessories. A proof of purchase and serial number are required for all warranty claims.

Questions?

Contact us at info@rivete.store and we will follow up with ComfyGO on your behalf.

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference.  

We want you to feel confident that you are getting the absolute best price for the product you are ordering.  

If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee

• Promotions such as rebates and buy one, get one free offers are not eligible

• The item must be in stock on the competitors website

• The competitor must be an online store, they may not have a retail location

• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)

• The competitor must be an Authorized Retailer of the product in question

• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

In addition to this, forming the conditions, there are some more details:

Terms and Conditions

1. Eligible Products:

   • The product must be identical, including the model number, color, size, and condition.

   • The product must be in stock and available for immediate purchase at the lower price from an authorized retailer.

2. Eligible Retailers:

   • Price matches are applicable to prices found at authorized retailers only. Third-party marketplaces and auction sites are excluded.

3. Proof of Lower Price:

   • Customers must provide proof of the lower price, such as a current advertisement, website URL, or a printed quote from the authorized retailer.

4. Time Frame:

   • The Price Match Guarantee is valid within 30 days of the original purchase date.

Limitations

1. Exclusions:

   • Price matches do not apply to:

     • Clearance, closeout, damaged, open-box, refurbished, or pre-owned items.

     • Items sold through membership clubs or loyalty programs.

     • Limited-time sales events such as Black Friday, Cyber Monday, or holiday promotions.

2. Bundled Offers:

   • Price matches do not apply to bundle offers or promotional packages that include free or discounted items.

3. Shipping and Handling:

   • The price match applies to the product price before shipping and handling charges. Any additional costs for shipping and handling will not be included in the price match calculation.

4. Limit of One Price Match:

   • Customers are limited to one price match per identical item, per customer, during the 30-day period.

How to Request a Price Match

To request a price match, please contact our Customer Service team at [Customer Service Email/Phone Number]. Provide the following information:

• Your name and contact information.

• Proof of the lower price (e.g., advertisement, website URL, printed quote).

• Details of your original purchase, including the order number and purchase date.

Our team will review your request and confirm eligibility within 5-7 business days. If approved, we will refund the difference to your original method of payment.
Guarantee Your Savings.

At Rivete Smart Suite, we strive to offer competitive prices and exceptional value. Our Price Match Guarantee ensures you can shop with confidence, knowing you are getting the best deal possible. If you have any questions or need assistance, our Customer Service team is here to help.