Frame Colour & Finish
Upholstery: Cushion & Backrest
Mileage Range
ComfyGo MAJESTIC IQ-7000 Auto Folding Remote Controlled Electric Wheelchair
- • Empowering Freedom & Independence With dual 250 Watt Brushless motors.Get 500 Watts of Bolstered performance every ride! High-efficiency, silent brushless motors are the answer to stylish efficiency.
- •Extra Mileage to Explore! Built with a highly efficient lithium-ion Battery, you’ll be cruising past 13 miles-17 miles easily (21-27Km).
- •Solid Tires for a Smooth Experience and Safety.Explore various terrains and stay safe in the ComfyGo Majestic IQ7000!
- •Navigating feels like a game!360 Joystick Gaming Controller & Remote-control Included.
Are you or a loved one facing mobility challenges? The journey can be tough, but it doesn't have to be impassable.
Enjoy the remote control on your mobility in a channel-esque style and glossy glamour in brushed metallics or bold high luster airplane grade aluminum frames.
Your ultimate travel companion, folding down automatically for airline-friendly convenience.
Take Control of your freedom and get yourself plush comfort on the tush with the Majestic Series ComfyGo IQ7000 Remote Controlled Electric Wheelchair.
What sets it apart from every other Electric Wheelchair?
Help
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.
Customer service
All questions about your order, return and delivery must be sent to our customer service team by e-mail at info@rivete.store.com
Sale & Press
If you are interested in selling our products, need more information about our brand or wish to make a collaboration, please contact us at info@rivete.store.
Help
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.
Customer service
All questions about your order, return and delivery must be sent to our customer service team by e-mail at yourstore@yourdomain.com
Sale & Press
If you are interested in selling our products, need more information about our brand or wish to make a collaboration, please contact us at press@yourdomain.com
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Solid Tires for a Smooth Experience and Safety.
Equipped with solid air tires and options that can adapt to ComfyGo Pneumatic Tires upon request.The ComfyGo majestic IQ7000 comes with solid tires, the rear tires are 12” and the front tires are 8”. Additional solid tires and Pneumatic tires might be available upon request. Rigorous Quality Control Checks have gone into the manufacture of the ComfyGo mobility series.
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Customize with an array of Exciting Accessories.
Variety of Accessories: Optional add-ons include headlights, phone holders, cup holders, caregiver controllers, and travel bags for added convenience. Choose from those that are compatible or made for the IQ Majestic Series only. The Same conditions apply for replacement parts, they must be specific to your model. -
Powerful Motors
Powerful dual 250W motors deliver a combined 500W of power with 1.1Nm torque for climbing 10-degree inclines. Easily conquer inclines of up to 10 degrees. Its two quick-release 24V 7.5AH lithium-ion batteries are airline and cruise-approved and worry about providing an impressive range of up to 19 miles on a single charge.
This means you can confidently explore your surroundings without worrying about running out of power. High efficiency Motors that are noiseless!
Intelligent electromagnetic brakes for safe, smooth stops.Cross Terrain Stability and Torque of 1.1Nm to Handle gradients of 6 degrees.
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Designed for All builds with impressive weight capacity 350lb.
Seat width is generous at 19" plush and accommodates many body builds. Can take up to 350lb. Suitable for all builds, although check height. With the joystick, it's a no-brainer, control it like a mini car ride and feel in control of your mobility. -
FDA Approved Batteries
The IQ-7000 is fully FDA approved, and UL tested Battery and Motor Systems. Lithium-Ion Batteries: Two standard 7.5AH batteries with quick-release functions for easy removal, travel, & charging. They are airline and cruise-approved, ensuring travel convenience.Please note that only the 12AH, 24V battery option is approved for airplanes, cruises, and trains. -
Long Battery Life & Extra Mileage-Charge
Plug and play charge for up to 6-8 hours from any standard home outlet and watch the diode turn green.Select from the 12Amp-hour AH battery to get you up to 13miles/ 21m Or 20AH battery delivers up to 17 miles/27 Km.
Built with the dual 24 Volt 7.5 Ampere Hour rechargeable Lithium Ion batteries, and highly efficient dual 250 Watt (up to 500 Watt combined power output) on one charge, expect to travel up to 19 miles or beyond.
Contingent upon driving styles, maintenance, weather, road conditions, and other external factors.
IQ-7000's wiring, connectors, processor, motors, and controller are weather-resistant to light rain and winds.
It is important to understand that none of the electronics are weather or waterproof and should avoid heavy rains or submersion in water.
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360 Smart Joystick Controller
The controller contains the power on/off button, the speed selection buttons, the horn button, the battery level display, and the 360-degree joystick controller. If your IQ-9000 supports the auto-reclining feature, your controller will also include the recline and upright.
Features digital joystick controller with an LCD for effortless navigation, alongside automatic reclining capabilities for maximum comfort during your journey.
The quick-release function on the controller for seamless operation.
The remote control allows you to maneuver the chair, adjust the speed, honk the horn, and recline the chair (if applicable).
The remote control works at distances up to 30 feet, allowing you to stay ahead of the curbside or corridor!
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Remote Controller
Remote Control Operation: Control the chair, adjust speeds, and activate the reclining feature from distances up to 30 feet with the included remote control.The IQ-7000 wiring, connectors, processor, motors, and controller can withstand light rain and wind. They are weather resistant.
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Lightweight Design To Keep You Moving!
Lightweight Design: Weighing only 57lbs. without the battery, the IQ-7000 is easily portable and convenient for any travel situation.The IQ-7000 is a foldable chair that is just 57 lbs. without it's battery. The 12AH battery adds 7 lbs. and the 20AH battery is 8 lbs.
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OPTIONAL RECLINING
Reclining Feature: Optional auto reclining function allows you to adjust the backrest up to 55°, providing extra comfort during breaks (to be used when stationary only).Available in 2 model series: the Manual folding and Auto-folding Series. The Automatic Folding Model can be controlled with a remote for easy transportation.
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What's the difference between models?
Speed and ampere-hour charges can vary. Mileage ranges, power, torque, and mechanical specifications may also differ. Backrest options and seat width might not be the same.
Quick Tips: Use a measuring tape to check the seat width for your waist and hips. All IQ7000 series come with a generous 19” seating width. This is measured at the widest points between the bars that support the armrests.
Look into the travel specifications and the country you are traveling to. Don’t forget to check ComfyGo, accessories make life easier!
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7 Seven Speed Settings
IQ-9000 has seven-speed selections and a limited top speed of 4 mph. The seven speed selections will deliver 15%, 30%, 45%, 60%, 75%, 90%, or 100% of the maximum speed with speed one being 15% of the maximum speed and speed five being 100% of the maximum speed.
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Luxurious Textiles and Cushions
Comfortable Seating: Memory foam gel inserts provide unparalleled comfort. An additional leather cushion and backrest are available for easy maintenance.br>
- -IQ7000 Remote Controlled Wheelchair
- -The IQ-7000 wheelchair comes with a lithium-ion battery, joystick (controller), remote controller, tool set, battery charger, anti-tip bars, and the user manual.
- -Built in Headrest. The non-reclining IQ-7000 does not come with a headrest, but it can be purchased separately. Check out our accessories selections in the ComfyGO Series! Contact us for spare parts as required @ customercare@rivete.store or info@rivete.store.
- -Dual250W Noiseless Brushless Motors designed with high efficiency.
- -solid Tires with 12" The ComfyGo majestic IQ7000 comes with solid tires, the rear tires are 12” and the front tires are 8”. Additional solid tires and Pneumatic tires might be available upon request. Rigorous Quality Control Checks have gone into the manufacture of the ComfyGo mobility series. please contact us at info@rivete.store.
- -Dual FDA UL Certified 24 Volt 7.5 Ampere Hour rechargeable Lithium Ion batteries.
- -Powered Cable Cord Charger for Batteries
- -Seating, Textiles & Backrest in 17.5in or 20" memory foam gel cushion with cooling silicone cushions.
- -Adjustable Anti-Tip Bars for stability.
- 3Yr Frame Warranty and 1Year Motor Warranty>
- Strong Airplane reinforced Aluminum Alloy Frame, Hardware components like footrest and armrests or other hardware like nuts and bolts. These can also be purchased as separate replacement units if needed. contact us at: info@rivete.store
Size Chart (Women)
TOPS + DRESSES
| Size | Bust | Waist | Hips | US/CAN |
| XS | 32-33 | 24-25 | 35-36 | 0/1 |
| S | 34-35 | 26-27 | 37-38 | 3/5 |
| M | 36-37 | 28-29 | 39-40 | 7/9 |
| L | 38.5-40 | 30.5-32 | 41.5-43 | 11/13 |
| XL | 41 1/2 | 33 1/2 | 44 1/2 | 15 |
| 1X | 44-45.5 | 37-38.5 | 47-48.5 | 14/16 |
| 2X | 47-49 | 40-42 | 50-52 | 18/20 |
| 3X | 51-53 | 44-46 | 54-56 | 22/24 |
Pants / Shorts / Skirts
| Size EU | Size UK | Waist | Hip |
|---|---|---|---|
| XS / 34 | 6 | 78-82 | 87-91 |
| S / 36 | 8 | 82-86 | 91-95 |
| M / 38 | 10 | 86-90 | 95-99 |
| L / 40 | 12 | 90-94 | 99-103 |
| XL / 42 | 14 | 90-98 | 103-107 |
Size Chart (Women)
Tops
| Size EU | Size UK | Chest | Waist | Hip |
|---|---|---|---|---|
| XS / 34 | 6 | 78-82 | 60-64 | 87-91 |
| S / 36 | 8 | 82-86 | 64-68 | 91-95 |
| M / 38 | 10 | 86-90 | 68-72 | 95-99 |
| L / 40 | 12 | 90-94 | 72-76 | 99-103 |
| XL / 42 | 14 | 90-98 | 76-80 | 103-107 |
Pants / Shorts / Skirts
| Size EU | Size UK | Waist | Hip |
|---|---|---|---|
| XS / 34 | 6 | 78-82 | 87-91 |
| S / 36 | 8 | 82-86 | 91-95 |
| M / 38 | 10 | 86-90 | 95-99 |
| L / 40 | 12 | 90-94 | 99-103 |
| XL / 42 | 14 | 90-98 | 103-107 |
Defined by luxury and elegance, craftsmanship is taken to a new height with opulent textiles and desirous glossy to metallic frames. The lineage of the majestic IQ series are a class apart. See the video above. Use with the ComfyGo lift to go with you on trips and everywhere you dream of.
Memory foam gel inserts and silicone cushion technology offer you a lofty cloud-like lumbar and full back and neck support.
Hitch a ride town side at an impressive 4mph and conquer curbs at 6-degree incline-ability!
That's not all. There's more to me than meets the eye. You'd have to take me home to understand how I can serve you best!
The MAJESTIC IQ-7000 AF (Auto Folding) wheelchair is a well-designed electric wheelchair. It folds automatically, making it great for travel. This transport motorized wheelchair is lightweight, and airline friendly.
This is a sturdy wheelchair and features a weight capacity limit of up to 350 lbs. with a top speed of 4 mph. The IQ-7000 auto-folding wheelchair comes in four frame colors & 5 cushion colors.
Equipped with a 360-degree waterproof universal intelligent joystick for easy control. The smart joystick has a power on/off button with a light to show power. It also has speed selection buttons and a horn.
The 12AH lithium-ion battery powers two 250W DC motors that deliver a range of up to 13 miles. The 20AH battery delivers a range of up to 17miles
Dual Battery packs are included with chargers, for up to 13-17 miles. Long battery life in queues and public travel-friendly.
Equipped with high lumen USB attached headlight that affixes on your weatherproof 360 Joystick, and many more accessories.
When you look this fabulous, many possibilities await you. As the saying goes, "The world is your oyster." Embrace the opportunities that come your way! No More Hassles!
Easy for caregivers to assist loved ones, with folding and unfolding the wheelchair. The other is the auto folding or RC-only models( See description above). These models make it easy to store and transport.
Don’t have a seat at the cafe or church on Sunday Morning? Just roll on by and sit on the soft, luxurious cushion. Pillow clouds of Comfort Guaranteed! It has a silicone padding and a quilted velvet cover. You will be glad you bought this from us!
360 Joystick Gaming Controller & Remote Control Included.
It has a 360-degree waterproof joystick for easy control. You can power it on and off, select speed, and sound the horn. All these features are easy to access on the joystick remote controller.
Extra Mileage to Explore! Built with a highly efficient lithium-ion Battery, you’ll be cruising past 13 miles-17 miles easily (21-27Km). Select from the 12Amp-hour AH battery to get you up to 13 miles/ 21m. Or 20AH battery delivers up to 17 miles/27 Km.
Please note that only the 12AH, 24V battery option is approved for airplanes, cruises, and trains.
Mileage is dependent on driving habits, temperature, weather, loading weight, road environments & other factors that may affect the range.
Choose from ruby red, sapphire blue, taba, hue of caramel cognac, or classic black. Each option features a regal embossed lion on the backrest. It's truly crafted with care and perfection.
This is a new level of sophistication. Receive a Year Warranty on the Motor & Electronics and a 3-year warranty at purchase for frame. Extend it on auto-pilot mode by simply opting for "ComfyGo+Care Plans" to cover you in the event of unforeseen circumstances.(Terms & Conditions apply**)
Crafted with care and precision in a channel-esque style, you'd need to see to believe! Quite the heavy-duty wheelchair for a day out or on your next holiday! All the ComfyGo Majestic IQ Wheelchairs come with 360 Smart joystick and LCD touch panel with remote controller.
While some are exclusively built with Auto-Fold and Auto Recline; other models with glossy frames can be controlled with your remote control. Be sure to check the tutorial on pairing for best results syncing.
Rigorous Quality Control Checks have gone into the manufacture of the ComfyGo mobility series.
Each product is subject to multiple quality control checks and inspections during manufacture and assembly. Additionally, a detailed final inspection is performed before the product is shipped out from our brand Partners' warehouse to your doorstep.
All replacement parts are stocked and ready to ship to you. To accurately start your search, open up the user manual of your specific model and read the first few lines and all technical specs before clicking "Complete Order."
Matching the right parts is imperative for warranty and or continued warranty to exist. Non-market/out-of-market and non-ComfyGo parts are not covered under this warranty.
We are always here when you need us so just send us a message and we will reply promptly.
A quick disclaimer: Add Ons that aren't included: Head Rest is Optional let us know if you'd like to include it in your order.
Tech Specs On charging; ONE 12AH, 24V Battery: AC 100-240V, 50Hz at 1.5-5A (Amperes).
What's included: The Majestic IQ7000 comes with a standard 24V 2A charger in the box.
Want to get a speed boost? For quicker charging times, use a 24V 3A Charger for the long-range 20AH battery, however, the added speed boost is sold separately.
Speed Your Way with the Speed settings from 20% speed at setting 1 to 100% at speed setting 5.
Cruise in Safety & Stability
The strong Frame can support up to 350lb a top speed of 4mph and a generous seat width of 19 inches like those regal high-back chairs, just on wheels.
Solid Tires for a Smooth Experience and Safety.
The ComfyGo majestic IQ7000 comes with solid tires, the rear tires are 12” and the front tires are 8”. Additional solid tires and Pneumatic tires might be available upon request.
Rigorous Quality Control Checks have gone into the manufacture of the ComfyGo mobility series. Each product is subject to multiple quality control checks and inspections during manufacture and assembly.
Collapsible content
Specifications
Specifications
Quality Control
FDA Approved Electric Wheelchair A very Popular pick amongst the discerning of travelers.
Rigorous Quality Control Checks have gone into the manufacture of the ComfyGo mobility series.
Each product is subject to multiple quality control checks and inspections during manufacture and assembly.
Additionally, a detailed final inspection is performed before the product is shipped out from our brand Partners' warehouse to your doorstep.
IQ-7000 AF Electric Wheelchair Technical Specifications
Battery and Charger
Battery Options:
288WH (24V, 12AH) lithium-ion (airline and cruise approved) – up to 13 miles range.
480WH (24V, 20AH) lithium-ion (not airline or cruise approved) – up to 17 miles range.
Charging Time: 6 to 8 hours.
Charging Details: AC 100 – 240 Volt, 50 Hertz, 1.5 – 5 amperes.
Standard Charger: 24V 2A charger included.
Optional Charger: A 24V 3A charger is recommended for quicker charging of the 20AH battery (sold separately).
Range
12AH Battery: Up to 13 miles (21 km).
20AH Battery: Up to 17 miles (27 km).
Factors Affecting Range: Driving habits, temperature, weather, loading weight, road conditions, etc.
Motors
Motor Power: Dual 250W engines (500W total).
Torque: 1.1Nm.
Climbing Capability: Angles up to 6 degrees.
Travel Friendly
Battery Approval: A 12AH battery is travel-approved by most airlines and cruise lines; a 20AH battery may not be approved.
Auto Folding: Available with optional auto folding feature via joystick controller or remote control.
Controller (Joystick)
Type: Weather-resistant 360-degree joystick.
Features: Power on/off, speed selection, horn, battery level display, folding/unfolding (if applicable).
Remote Controller
Functionality: Maneuver the chair, adjust speed, honk horn, and fold/unfold (if applicable).
Range: Works up to 30 feet.
Accessories
Optional: Headlight with USB charger, phone holder, cup holder, caregiver controller, canopy.
Speed
Top Speed: Up to 4 mph.
Speed Selections: Five levels (20%, 40%, 60%, 80%, 100%).
Seating Area Width
Width: 19 inches (measured at the widest point between armrest supports).
Weight of the Chair
Without Battery: 60 lbs.
12AH Battery: Adds 7 lbs.
20AH Battery: Adds 8 lbs.
Loading Weight
Maximum: 350 lbs.
Wiring/Electronics
Weather Resistance: Wiring, connectors, processors, motors, and controllers are resistant to light rain and winds.
Precaution: Avoid heavy rains or submersion in water.
Tires: For Spare Parts, check out the accompanying Majestic IQ7000 Replacement parts.
Type: Solid tires.
Rear Tires: 12 inches.
Front Tires: 8 inches.
Pneumatic Tires: Available upon request.
Headrest
Availability: Not included, can be purchased separately.
Quality Control
Inspections: Multiple quality control checks during manufacture and assembly; detailed final inspection before shipping.
Travel Bag
Material: High-quality canvas. A quilted matching Majestic bag is available that goes with the custom color and textile you choose at the time of your order.
Purpose: Protects wheelchair during travel or storage.
Availability: This can be added during checkout or purchased from the accessory page.
Optional Warranty: ComfyGO Care for up to 2 years, ComfyGO Care+ for up to 3 years (purchase within 90 days of delivery).
Warranty is Covered for the following parts and tenures, after which it is advised you either opt for insurance and peace of mind protection at checkout.
Frame: 3-year warranty.
Motor: 1-year warranty.
Battery: 1-year warranty.
Electronics: 1-year warranty.
What's in the Box
Contents: IQ-7000 AF wheelchair, lithium-ion battery, joystick (controller), remote controller, tool set, battery charger, anti-tip bars, user manual.
Maintenance
Frequency: Monthly cleaning, inspecting, and tightening of bolts and nuts.
Battery Care: Proper charging to prolong battery life.
Shipping & Warranty
Shipping & Warranty
Protect Your Investment!
A must-have is the Comfy Go Complete Care Package, which includes a 3-year warranty on the frame and motor, and a 1-year warranty on the electronics and battery. The IQ-9000 wheelchair also features a 360-degree universal intelligent digital joystick controller.
MAINTENANCE & CARE
The IQ-9000 does not require much maintenance. Monthly cleaning, inspecting, and tightening of bolts and nuts should keep your wheelchair in good working order. Proper charging of the lithium-ion battery will prolong your battery life.
General Terms of Shipping & Logistics including but not limited to Warranty.
Returns and Shipping within 30 Days with immediate inspection and proof of damage or non-workability are required to process most claims.
Please inspect your package and the nature it's delivered at the immediate day and time of delivery. Given that some products may not work as expected, a video illustrating why it wont work are required by company policies, to expedite your replacement or refund claims.
Shipping & Return Policy
Shipping & Delivery
All orders are processed within 1 to 5 business days of receipt (excluding weekends and holidays). You will receive a notification when your order has shipped.
Shipping options and shipping charges for your order will be calculated and displayed at checkout.
Deliveries conditions and their policy terms are made by 3rd party shipping companies such as DHL, FedEx, UPS, or other couriers. The transportation company may contact you by phone using the contact information.
How We Ship? (COMFYGO)
ComfyGo Returns Policy Overview
At ComfyGo, we strive to ensure your complete satisfaction with our products. If you need to return an item, please review our returns policy below.
1. Return Inspection Fee
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Flat Fee: $50 per item, $75 for trikes, 15% for accessories.
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This fee covers the comprehensive process of receiving, inspecting, and documenting product returns on your behalf. It includes photographic evidence collection, product testing, and all associated expenses.
2. Restocking Fee
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Cost of the Damage: Maximum 50%.
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The restocking fee applies when items are returned in a condition different from the original or if parts are damaged or missing. This charge is equivalent to the resale cost of the components, accounting for the effort and resources needed to restore the product to its original state.
3. Processing Fee
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2.25% of the total product cost.
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The processing fee is a charge we incur from payment gateways, typically averaging 2.25%. When refunds are issued, this amount is not reimbursed by the payment gateway, hence it is accounted for in our fee structure.
4. Return Shipping Cost
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Return shipping cost is typically the responsibility of the customer unless the return is due to an error on our part or a defective product.
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We aim to keep these costs as low as possible while ensuring the quality of our service.
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Average Return Shipping Cost: $99.
5. Retail Return Fees
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Return Shipping Cost: Average of $99.
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Restocking Fee: Cost of the Damage, Maximum 50%.
Important Notes:
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Properly package the item to prevent any damage during transit.
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Include all original components, accessories, and documentation with the return.
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Ensure the product is clean and free from any modifications or alterations.
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Refunds will be issued to the original payment method once the return inspection is complete.
How to Initiate a Return:
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Contact our Customer Support team to initiate the return process.
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Provide the order number and reason for the return.
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Our team will guide you through the return process, including shipping instructions and any required forms.
COMPREHENSIVE SHIPPING OUTLINE
Our Comprehensive Shipping Process and Commitment to Your Satisfaction
At our company, we pride ourselves on delivering top-notch mobility products that cater to your unique needs. Ensuring your after-sales satisfaction is our number one priority, and that begins with our thorough shipping process. Here's a detailed look at the steps we take to provide the best possible experience for you:
Order Verification: As soon as we receive an order, we meticulously verify the address and customer details. This crucial step helps prevent delivery issues and makes certain that your mobility product reaches you efficiently and on time.
Customization: Our team of experts then prepares your wheelchair, scooter, or other mobility product based on your specific requests. We understand that every customer has unique needs, and we strive to cater to those preferences with our customization process.
Final Inspection: Quality control is a cornerstone of our company. Before shipping, we conduct a thorough final inspection to ensure that your product is functioning correctly and meets our high standards. This guarantees that you receive a reliable and well-crafted mobility solution.
Documentation: We firmly believe in maintaining detailed records for future reference. Just before repackaging, we save the serial number of the item and take photographs of the product. This documentation is invaluable should any issues arise or if you require assistance down the line.
Repackaging and Shipping: Once everything is in order, we carefully repackage your product to ensure its safe transit to your doorstep. We work with reliable shipping partners to provide prompt and secure delivery.
After-Sales Support: Our commitment to your satisfaction extends beyond the shipping process. We have a dedicated after-sales support team available to address any concerns or questions you may have. Whether you need help with assembly, troubleshooting, or maintenance, our friendly and knowledgeable staff is here to assist you every step of the way.
In summary, our comprehensive shipping process and after-sales support ensure that you receive a mobility product tailored to your needs, along with an exceptional customer experience. We're here for you throughout your journey – from the moment you place your order to the ongoing support that keeps you moving with confidence.
Take advantage of our White Glove Delivery option.
White Glove Delivery
At ComfyGO, we understand that receiving your mobility product can be a significant event. That's why we offer a white glove delivery service to make the process as seamless and convenient as possible.
Our white glove delivery service includes the following: A scheduled delivery time that works for you Professional delivery personnel who will bring the product into your home Unpacking and assembly of your new mobility product Removal of all packaging materials and disposal of your old product (if requested) With our white glove delivery service, you can rest assured that your new mobility product will be delivered and set up with the utmost care and attention to detail. This means that you can start enjoying the freedom and independence that comes with our products right away, without any added stress or hassle.
Contact us today At : info@rivete.store to learn more about our brand partner's white glove delivery service and schedule your delivery. Let us help you experience the ease and convenience of ComfyGO's mobility solutions.
General Shipping & Returns Policy Terms
Shipping & Return Policy
- All orders are processed within 1 to 5 business days of receipt of your order. (Excluding weekends and holidays). You will receive a notification when your order has shipped.
- Free shipping is available for all retail customers, making your shopping experience even more convenient and cost-effective.
- Cancellation Request/ Refused Orders – Once the order has begun processing or shipped, it cannot be canceled. If a customer no longer wants the item, a Return Merchandise Authorization Number (“RMA”) shall be requested, and a restocking fee will be applied. The customer will be responsible for all shipping charges.
- Lost Packages – Please notify us in writing about non-delivered packages within five (5) days of the Estimated Delivery Date. ComfyGO, INC. will not be responsible for a lost parcel without such notification. If the RMA instructions are not followed, we shall not be liable for items not arriving in our warehouse. Please ship and track your package via a professional courier or mail service provider.
Domestic shipping rates and estimates
- Shipping options and shipping charges for your order will be calculated and displayed at checkout.
- Deliveries are made by 3rd party shipping companies such as FedEx, UPS, or USPS according to their operating schedule. The transportation company may contact you by phone to organize the delivery or update you on the delivery status.
- Our in-store pickup hours are 9 AM to 5 PM Monday through Friday. Please call before your scheduled pick-up date and have your order confirmation email when you arrive.
- Shipping charges are non-refundable – Any express or international shipping charge is non-refundable. The customer is responsible for returning and shipping back unwanted items. When needed, a pre-paid label can be issued, and shipping costs will be deducted from the amount to be refunded.
International shipping: Currently not offering at Rivete Smart Suite, this policy is only applicable to the manufacturer.
- We offer international shipping to the following countries: Canada, Mexico, and other countries, which you can see at the checkout.
- Shipping options and shipping charges for your order will be calculated and displayed at checkout.
- Deliveries conditions and their policy terms are made by 3rd party shipping companies such as DHL, FedEx, UPS, or other couriers. The transportation company may contact you by phone using the contact information.
- Your order may be subject to import duties and taxes (including VAT) incurred once a shipment reaches your destination country. ComfyGO, INC is not responsible for these charges.
- Recipients of orders shipped internationally from the USA are fully responsible for all import charges such as Brokerage, Duties, Taxes, etc. They are required to accept delivery of the package being shipped. Failure to accept such deliveries may result in the package being abandoned and a complete forfeit of any credit.
- Shipping charges are non-refundable – Any express or international shipping charge is non-refundable. The customer is responsible for shipping back unwanted items. When required, a pre-paid label can be issued, and shipping costs will be deducted from the amount to be refunded.
How do I check the status of my order?
- When your order has shipped, you will receive an email notification from us, including a tracking number. Please allow 48 hours before the tracking information becomes available.
- If you have not received your order within five (5) days of receiving your shipping confirmation email, please get in touch with us at info@comfygomobility.com with your name and order number, and we will investigate the matter.
Shipping to P.O. Boxes
We do not ship to P.O. Boxes.
Refunds, returns, and exchanges
- We accept returns up to thirty (30) days after delivery if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees for the return.
- If your order arrives damaged, please email us as soon as possible at info@comfygomobility.com with your order number and a photo of the item’s condition. We will review and resolve these issues on a case-by-case basis and try our best to work towards a satisfactory resolution.
- Damaged items must be marked “DAMAGED” on the bill of lading for truck shipments or the courier manifest for small packages. Within seven (7) days of the original receipt, the customer will inspect damaged items and have an RMA issued to report the damage. ComfyGO INC shall notify the shipper to arrange an inspection and pickup of the shipping damage, process a replacement order billed to your account, and issue a credit based on the findings of the courier. Credit cannot be issued for shipping damage if ComfyGO, INC is notified to issue an RMA after seven (7) days of original receipt.
- Original packaging must be included (manufacturer’s box, Styrofoam, plastic bags, packing material, etc.) The original, undamaged UPC barcode must also be included. Do not cut out the UPC or the Seal until you have examined and tested the product to your satisfaction. Removal of the UPC or the Seal voids any possible return regardless of RMA or credit request status.
- The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, power cable, etc.) and manufacturer documentation (manuals, warranty cards, registration information, etc.)
- If your returned product does not match all applicable criteria listed in this policy, it will be rejected by our Return Warehouse and returned to you at your expense. Consequently, your RMA will be nullified, and any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping costs. By requesting an RMA and shipping a return in violation of this policy, you hereby agree to accept our product shipped back to you and pay all shipping costs to and from our Return Warehouse. Our arrangements with our suppliers and manufacturers do not permit any exceptions.
- Used items are not eligible for return and are covered under their respective warranties.
- For items under warranty, ComfyGO, INC. reserves the right to send a free replacement part. A complete serial number or order number is required for certification.
- Unused items in marketable condition and returned due to a ComfyGO, INC. error must be shipped within seven (7) days and include an RMA.
- All new products are backed by a limited warranty. Warranty details may vary for each product; please refer to the Specs & Warranty tab on the product page for specific information. The limited warranty does not cover labor or device failure due to misuse or negligence by the owner and excludes non-durable components such as rubber materials, accessories, wheels, brakes, and plastic parts that undergo normal wear and require periodic replacement. To make a warranty claim, proof of purchase and the product's serial number are required.
- ComfyGO, INC. is not responsible for any damage or loss of packages due to a returned item. ComfyGO, INC. shall review and inspect all returned items within three (3) business days of receipt. Notice shall be provided to customers for items not deemed covered under warranty. Customers shall be required to authorize the return within fourteen (14) days of notice, or the item shall be discarded.
If you have any further questions, please don’t hesitate to contact us at info@rivete.store and we will reach out to the manufacturer to answer your queries. We will forward any queries to our Brand Partners and Get Back That reply you need in time!
Price Match Guarantee
Price Match Guarantee
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
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You must purchase the item from our website before requesting your Price Match Guarantee
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Promotions such as rebates and buy one, get one free offers are not eligible
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The item must be in stock on the competitors website
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The competitor must be an online store, they may not have a retail location
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The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
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The competitor must be an Authorized Retailer of the product in question
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The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
In addition to this, forming the conditions, there are some more details:
Terms and Conditions
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Eligible Products:
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The product must be identical, including the model number, color, size, and condition.
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The product must be in stock and available for immediate purchase at the lower price from an authorized retailer.
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Eligible Retailers:
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Price matches are applicable to prices found at authorized retailers only. Third-party marketplaces and auction sites are excluded.
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Proof of Lower Price:
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Customers must provide proof of the lower price, such as a current advertisement, website URL, or a printed quote from the authorized retailer.
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Time Frame:
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The Price Match Guarantee is valid within 30 days of the original purchase date.
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Limitations
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Exclusions:
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Price matches do not apply to:
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Clearance, closeout, damaged, open-box, refurbished, or pre-owned items.
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Items sold through membership clubs or loyalty programs.
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Limited-time sales events such as Black Friday, Cyber Monday, or holiday promotions.
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Bundled Offers:
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Price matches do not apply to bundle offers or promotional packages that include free or discounted items.
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Shipping and Handling:
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The price match applies to the product price before shipping and handling charges. Any additional costs for shipping and handling will not be included in the price match calculation.
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Limit of One Price Match:
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Customers are limited to one price match per identical item, per customer, during the 30-day period.
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How to Request a Price Match
To request a price match, please contact our Customer Service team at [Customer Service Email/Phone Number]. Provide the following information:
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Your name and contact information.
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Proof of the lower price (e.g., advertisement, website URL, printed quote).
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Details of your original purchase, including the order number and purchase date.
Our team will review your request and confirm eligibility within 5-7 business days. If approved, we will refund the difference to your original method of payment.
Guarantee Your Savings.
At Rivete Smart Suite, we strive to offer competitive prices and exceptional value. Our Price Match Guarantee ensures you can shop with confidence, knowing you are getting the best deal possible. If you have any questions or need assistance, our Customer Service team is here to help.
What Sets Us Apart in the Sphere?
What Sets Us Apart in the Sphere?
Rivete Smart Suite
5 Great Reasons to Buy from Us
1.Quality Assurance: We partner with industry-leading manufacturers to bring you products that meet the highest standards of quality and reliability. Each item in our store is rigorously tested to ensure it delivers exceptional performance and durability.
2.Expertise and Experience: With years of experience in the mobility and recovery that can revolutionize each hour for you!
At Rivete Smart Suite, we're all about smart life enhancing and independence boosting solutions, which is why we married two concepts of wellbeing and are headed that way in our future!
Our team is well equipped to provide you with knowledgeable advice and timely support, as we understand your time is precious as are your unique needs.
Reach out to us with any queries and we're ready to help you find your perfect solution here on Rivete Smart Suite.
3.Customer-Centric Approach: Your satisfaction is our top priority. We offer personalized service, attentive support, and a hassle-free shopping experience. From product selection to after-sales service, we’re here to assist you every step of the way.
4.Innovative Solutions: Stay ahead of the curve with our selection of state-of-the-art mobility and exoskeleton products. We continuously update our inventory to include the latest advancements in technology, ensuring you have access to the most innovative solutions on the market.
5.Competitive Pricing: We believe that top-quality products should be accessible to everyone. That’s why we offer competitive pricing on all our items, along with special promotions and discounts to provide you with the best value for your investment.
HOW WE STAND APART!
Reasons to Buy from Us
- Expertise in Mobility Solutions: With extensive experience in the mobility & movement and recovery niches, we understand the unique needs of our customers and provide tailored solutions.
- Authorized Reseller: As a non-stocking authorized reseller, we ensure that all our products, at Rivete Smart Suite, are genuine and come directly from the manufacturer.
- Quality Assurance: We are committed to offering only the highest quality products. The Rivete Smart Suit is rigorously tested to meet the highest standards of performance and durability.
- Customer Support: Our dedicated customer support team is always ready to assist with any questions or concerns, ensuring a smooth and satisfying purchasing experience.
- Competitive Pricing: We offer competitive pricing on all our products, including the Rivete Smart Suit, providing excellent value for money.
- Business Relationships: We have strong relationships with exoskeleton manufacturers and suppliers, ensuring that we can provide the latest and most advanced products on the market.
- Tax Permits and Business Accounts: We are knowledgeable about tax permits and business accounts, making the purchasing process seamless and hassle-free for our customers.
Tax and sales tax are according to states delivered to and the frequency of either in state or out of state deliveries and freight considerations. Where needed we will take it upon ourselves to relay you the correct information from our brand partners.
- Product Specifications: We provide detailed product specifications and information, helping customers make informed decisions about their purchases. We also believe in enriching and entertaining you with product specific media, video or otherwise to showcase the high quality of our brand Partners' products before you receieve them.
- After-Sales Service: Our commitment to customer satisfaction extends beyond the sale. We offer comprehensive after-sales service to ensure that our customers are fully supported.
- Innovation and Technology: Rivete Smart Suite is at the forefront of innovation and technology, offering advanced features that enhance mobility and improve quality of life.
- Our Shipping Policy and returns are easy and Pro You! User friendly and easy.
- We partner with Brands who are all about the customer user experiences and shopping experience, who have generous warranties and affordable added warranties, should you need to add it after the usually 1-3 year warranty. Options for parts and specifics are among the most customer friendly in the industry.
- We also work to ensure you have a great experience from chekout to delivery.
By choosing to buy from us, customers can be confident that they are getting a top-quality product backed by exceptional service and support.
