Shoprider® Flagship Cabin Scooter in Royal Blue & Luscious NY Red

Enclosed Cabin

• Benefit: Protects from weather elements like rain and snow.

Dimensions & Specs

• Dimensions: 67 x 73 x 30 inches

• Shipping Freight Weight: 536 lbs

• Actual Weight: 328 lbs

• Shipping Method: Freight

• Item Height Off Ground: 30 inches

Removable Doors

• Benefit: Offers convertibility and easy access.

Full Lighting Package

• Benefit: Ensures visibility and safety with turn signals and emergency flashers.

Full Suspension

• Benefit: Delivers a smooth and comfortable ride.

Windshield Wiper/Washer

• Benefit: Keeps the windshield clear for better visibility in adverse weather.

Canopy/Enclosure

• Benefit: Offers all-season comfort and protection.

Locking Doors

• Benefit: Provides security and peace of mind.

Weight Capacity

• Benefit: Supports up to 350 lbs, accommodating a wide range of users.

Max Speed

• Benefit: Reaches up to 7 mph, making it suitable for various terrains.

Battery Range

• Benefit: Can travel up to 25 miles on a single charge.

Weatherproof

• Benefit: Ensures durability and reliability in different weather conditions.

Rivete Advanced Recovery & Mobility: SHIPPING & RETURNS POLICY

Welcome to Rivete Advanced Recovery & Mobility, your trusted online retailer specializing in mobility devices and recovery equipment. We are authorized resellers in partnership through vetted contracts with top-tier U.S. manufacturers.

At Rivete, we strive to make your shipping and returns process as seamless and transparent as possible. Please review our detailed policies below.

Order Processing & Shipping Timelines

We partner with trusted carriers (FedEx, UPS, USPS, and specialized LTL Freight) to offer reliable shipping exclusively within the contiguous United States.

• Order Cut-Off Time: 5:00 PM (EST)
• Handling/Processing Time: 1 to 3 business days (Monday – Friday). Highly customized items may require up to 5 business days for processing.
• Standard Transit Time: 5 to 12 business days (Monday – Friday) depending on the item, weight, and destination.
• Tracking: A tracking number will be sent via email once your order has been dispatched.

Shipping Rates & Tiers

Shipping rates are calculated at checkout based on the total shipping weight of your order.

• Standard Shipping (Under 20 lbs): $9.99 — estimated transit 5–7 business days via FedEx, UPS, or USPS.
• Free Standard Shipping (20 lbs – 99.99 lbs): $0.00 — estimated transit 5–10 business days via LTL freight. Includes curbside delivery.
• Heavy LTL Freight (100 lbs – 399.99 lbs): $250.00 flat rate — estimated transit 5–10 business days. Required for mobility scooters and power chairs. Includes curbside delivery with a liftgate.
• White Glove In-Home Setup (400+ lbs): $350.00 flat rate — estimated transit 7–12 business days. Includes inside delivery, unboxing, and setup by a certified technician.

Brand-Specific Shipping Notes

• Kineon MOVE+ Pro: Fulfilled directly by Kineon via our Shopify Collective partnership. Shipping timelines and rates are managed by the supplier and may differ from the standard tiers above.
• ComfyGO: Heavy ComfyGO units require LTL freight and standard processing (1–5 business days) prior to shipment.

Returns & Exchanges Policy

We want you to be fully satisfied with your purchase. If you are not happy, you may return most items within 30 days of delivery for a refund or exchange.

General Return Conditions

• Items must be unused, in their original condition, and in their original packaging.
• Customers are responsible for all return shipping costs unless the item arrived defective or incorrect.
• Original shipping charges paid at checkout are non-refundable.

How to Initiate a Return

To start a return, please email info@rivete.store with your order number and reason for return. We will provide you with the proper RMA (Return Merchandise Authorization) and the correct warehouse address to send your item.

Brand-Specific Return Rules & Fees

• Kineon MOVE+ Pro: Offers an easy, no-questions-asked 30-day return policy so you can try your device risk-free.
• ComfyGO Mobility: All ComfyGO returns are subject to a 25% restocking and inspection fee. If the product is returned in a different condition than it was sent, a maximum 50% damage fee may be assessed.
• Custom & Built-to-Order Items: Custom wheelchairs, specific color configurations, or heavy-weight built-to-order items are considered Final Sale and do not qualify for returns.

Refunds

Once your return is received and inspected at the warehouse, you will be notified via email. Approved refunds will be issued back to the original payment method only. Please allow 7–10 business days for the funds to reflect in your account, depending on your bank or payment provider.

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference.  

We want you to feel confident that you are getting the absolute best price for the product you are ordering.  

If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee

• Promotions such as rebates and buy one, get one free offers are not eligible

• The item must be in stock on the competitors website

• The competitor must be an online store, they may not have a retail location

• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)

• The competitor must be an Authorized Retailer of the product in question

• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

In addition to this, forming the conditions, there are some more details:

Terms and Conditions

1. Eligible Products:

   • The product must be identical, including the model number, color, size, and condition.

   • The product must be in stock and available for immediate purchase at the lower price from an authorized retailer.

2. Eligible Retailers:

   • Price matches are applicable to prices found at authorized retailers only. Third-party marketplaces and auction sites are excluded.

3. Proof of Lower Price:

   • Customers must provide proof of the lower price, such as a current advertisement, website URL, or a printed quote from the authorized retailer.

4. Time Frame:

   • The Price Match Guarantee is valid within 30 days of the original purchase date.

Limitations

1. Exclusions:

   • Price matches do not apply to:

     • Clearance, closeout, damaged, open-box, refurbished, or pre-owned items.

     • Items sold through membership clubs or loyalty programs.

     • Limited-time sales events such as Black Friday, Cyber Monday, or holiday promotions.

2. Bundled Offers:

   • Price matches do not apply to bundle offers or promotional packages that include free or discounted items.

3. Shipping and Handling:

   • The price match applies to the product price before shipping and handling charges. Any additional costs for shipping and handling will not be included in the price match calculation.

4. Limit of One Price Match:

   • Customers are limited to one price match per identical item, per customer, during the 30-day period.

How to Request a Price Match

To request a price match, please contact our Customer Service team at [Customer Service Email/Phone Number]. Provide the following information:

• Your name and contact information.

• Proof of the lower price (e.g., advertisement, website URL, printed quote).

• Details of your original purchase, including the order number and purchase date.

Our team will review your request and confirm eligibility within 5-7 business days. If approved, we will refund the difference to your original method of payment.
Guarantee Your Savings.

At Rivete Smart Suite, we strive to offer competitive prices and exceptional value. Our Price Match Guarantee ensures you can shop with confidence, knowing you are getting the best deal possible. If you have any questions or need assistance, our Customer Service team is here to help.

Rivete Smart Suite

5 Great Reasons to Buy from Us

1.Quality Assurance: We partner with industry-leading manufacturers to bring you products that meet the highest standards of quality and reliability. Each item in our store is rigorously tested to ensure it delivers exceptional performance and durability.

2.Expertise and Experience: With years of experience in the mobility and recovery that can revolutionize each hour for you!

At Rivete Smart Suite, we're all about smart life enhancing and independence boosting solutions, which is why we married two concepts of wellbeing and are headed that way in our future!

Our team is well equipped to provide you with knowledgeable advice and timely support, as we understand your time is precious as are your unique needs.

Reach out to us with any queries and we're ready to help you find your perfect solution here on Rivete Smart Suite.

3.Customer-Centric Approach: Your satisfaction is our top priority. We offer personalized service, attentive support, and a hassle-free shopping experience. From product selection to after-sales service, we’re here to assist you every step of the way.

4.Innovative Solutions: Stay ahead of the curve with our selection of state-of-the-art mobility and exoskeleton products. We continuously update our inventory to include the latest advancements in technology, ensuring you have access to the most innovative solutions on the market.

5.Competitive Pricing: We believe that top-quality products should be accessible to everyone. That’s why we offer competitive pricing on all our items, along with special promotions and discounts to provide you with the best value for your investment.

HOW WE STAND APART!

Reasons to Buy from Us

1. Expertise in Mobility Solutions: With extensive experience in the mobility & movement and recovery niches, we understand the unique needs of our customers and provide tailored solutions.
2. Authorized Reseller: As a non-stocking authorized reseller, we ensure that all our products, at Rivete Smart Suite, are genuine and come directly from the manufacturer.
3. Quality Assurance: We are committed to offering only the highest quality products. The Rivete Smart Suit is rigorously tested to meet the highest standards of performance and durability.
4. Customer Support: Our dedicated customer support team is always ready to assist with any questions or concerns, ensuring a smooth and satisfying purchasing experience.
5. Competitive Pricing: We offer competitive pricing on all our products, including the Rivete Smart Suit, providing excellent value for money.
6. Business Relationships: We have strong relationships with exoskeleton manufacturers and suppliers, ensuring that we can provide the latest and most advanced products on the market.
7. Tax Permits and Business Accounts: We are knowledgeable about tax permits and business accounts, making the purchasing process seamless and hassle-free for our customers.

Tax and sales tax are according to states delivered to and the frequency of either in state or out of state deliveries and freight considerations. Where needed we will take it upon ourselves to relay you the correct information from our brand partners.

1. Product Specifications: We provide detailed product specifications and information, helping customers make informed decisions about their purchases. We also believe in enriching and entertaining you with product specific media, video or otherwise to showcase the high quality of our brand Partners' products before you receieve them. 
2. After-Sales Service: Our commitment to customer satisfaction extends beyond the sale. We offer comprehensive after-sales service to ensure that our customers are fully supported.
3. Innovation and Technology: Rivete Smart Suite is at the forefront of innovation and technology, offering advanced features that enhance mobility and improve quality of life.
4. Our Shipping Policy and returns are easy and Pro You! User friendly and easy.
5. We partner with Brands who are all about the customer user experiences and shopping experience, who have generous warranties and affordable added warranties, should you need to add it after the usually 1-3 year warranty. Options for parts and specifics are among the most customer friendly in the industry. 
6. We also work to ensure you have a great experience from chekout to delivery. 

By choosing to buy from us, customers can be confident that they are getting a top-quality product backed by exceptional service and support.

Always remove the key before sitting down or getting off. This prevents any unexpected movement. It’s also wise to take out the key when you’re not using the scooter. This keeps it safe from untrained users.

Remember, don’t connect any medical devices to the scooter battery. It could cause problems and put you at risk. Adjust the tiller to fit you well, and do not transport the scooter while sitting on it.

Don't Travel in storms, blizzards, or highly volatile weather,r or with lightning.

Do not consume hot beverages while in your scooter its not advisable, it may result in scalding injuries when on the go!

Charge ahead of time for safety on the go. Lock your doors when in your scooter.

Be mindful of your surroundings and don't cross over pedestrians or run straight onto roads with your safety in mind.

Please remember to keep your feet on the scooter while driving. If you have concerns about your ability to use it safely, speak with your doctor first. Take it slow over rough ground, and if you need help getting on the scooter, ask a healthcare professional. 

Don’t connect any medical devices to the scooter battery. It could malfunction and harm you. Remember to adjust the tiller to fit you, and don’t try to transport the scooter while sitting on it. 

In the event of a power outage, or anticipated outage, always routinely keep your scooter batteries charged ahead of time. Alternatively, Battery packs and generators can be used for recharging your Flagship Scooter batteries. 

If you ever experience any issues or if the scooter moves unexpectedly due to electromagnetic interference (EMI), don’t panic! Just turn it off and check your surroundings. It’s always wise to report these incidents to your Shoprider® provider.

Safety is key! Stay away from wet or slippery inclines. When lifting the scooter, never grab the seat or removable parts, it’s for your safety. 

Remember: Do not carry passengers. Avoid steep inclines over 10 degrees, and never make sudden turns at high speeds. 

Always ensure the brake is on when getting on or off the scooter. Stay alert and don’t drive in areas where you wouldn’t walk safely.

Please take a moment to read through the manual. It’s crucial for your safety and understanding of the scooter’s guidelines and instructions.

Added to this: read the manual if you feel this is the fit for you either before you purchase your Shoprider Flagship; Scooter or after you have received it. 

First time users guide:

When you first use your scooter, make sure to charge the batteries fully for about 12 hours. This step is essential for battery efficiency and longevity. Starting to drive is easy! Just mount the scooter, adjust the tiller and seat, and you’re set! 

Be mindful of your Scooter!

Don’t forget to keep an eye on your battery levels and maintain proper tire inflation. Regular maintenance, like checking bolts and lubricating axles, ensures your scooter runs smoothly for years to come.

NOTE FROM THE MANUFACTURER

Register Your New Product

Reap the most out of your new scooter or power chair warranty. Remember to register your product with us online as soon as you get your new product to keep its warranty up to date.

After your warranty expires, its always a good idea to invest in post term warranty.This can be done through added insurance options on Rivete Smart Suite, or via communication with the manufacturer, through us, so we can secure you a better outcome.

 Opt in for our Added Warranty package or reach out and we’ll add this for you post your free warranty period coverage. SEE DETAILS ON WARRANTY For Shoprider for more details!

Also For a wide range of wheelchairs and scooters our handy weight calculator can guide you. See under "From the Manufacturer" to access the calculator.