Shoprider JoyStick Components & Hardware
Shoprider Joystick Replacement Controller & Bracket Assembly: Jimmie Smartie & XLR parts
- • Seamless Integration: Easy Plug'n'Play type of installation while being custom engineered for precise and secure attachment. Compatible With: Jimmie, Smartie, and XLR powerchair. Ideal for Left or Right handed users.
- • Magnetic Swing-Away Design: Effortlessly swing the armrests away with the powerful magnetic mechanism, allowing for easy transfers and greater accessibility. Where provided installation may differ for the type of attachment. In such cases, the instruction manual always accompanies any hardware.
- • Enhanced Comfort and Safety: Provides added stability and comfort, giving users the confidence to move freely and securely.
- •Material: High-quality, durable construction. Powder coated brackets that prevent tarnish and corrosion from the elements. Check out the pictures for yourself.
Are you ready to elevate your mobility experience with cutting-edge accessories designed for Shoprider® chairs? Say goodbye to cumbersome controls and limited accessibility, Shoprider® joystick controllers and mounts are here to redefine mobility with precision, comfort, and innovation. Elevate Your Mobility Experience!
Enhance your ride with the Shoprider® Jimmie/Smartie Joystick Controller Replacement. Designed specifically for the Jimmie and Smartie powerchair models, this joystick controller ensures a smooth and responsive ride and provides reliable and precise control.
Help
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.
Customer service
All questions about your order, return and delivery must be sent to our customer service team by e-mail at info@rivete.store.com
Sale & Press
If you are interested in selling our products, need more information about our brand or wish to make a collaboration, please contact us at info@rivete.store.
Help
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.
Customer service
All questions about your order, return and delivery must be sent to our customer service team by e-mail at yourstore@yourdomain.com
Sale & Press
If you are interested in selling our products, need more information about our brand or wish to make a collaboration, please contact us at press@yourdomain.com
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Shoprider® Jimmie/Smartie Joystick Controller Replacements
Model Compatibility: Specifically designed for Jimmie and Smartie powerchair models for seamless integration.
Intuitive and Responsive Control: Enhances mobility with smooth, precise joystick functionality.Plug-and-Play Installation: Easily install using the provided screws/bolts& set up in minutes.
Robust Build Quality: Made from durable, high-quality materials for lasting performance.
Compact Dimensions: At 4 x 3 x 2 inches, it integrates effortlessly into your chair setup.
Safety Features: Includes Safety enhancing Electromagnetic brakes and anti-tip wheels for secure and stable operation.
Weight Capacity: Supports up to 250 lbs., ensuring reliability for a wide range of users.
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Joystick Mount Variants.
Fixed Mount: Stable Configuration: Provides a sturdy and non-adjustable positioning option.
Inline Swing-Away Mount With Enhanced Accessibility: Designed for smoother transfers with a convenient swing-away feature.
Length Adjustable w/ Pin: Features an adjustable or Customizable Length: Adjust positioning to your needs using a secure pin-lock mechanism.
Length Adjustable Magnetic Mount: Effortless Adjustments: Features a magnetic locking system for quick and easy positioning changes.
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Orientation Options For Left or Right Sided abled Individuals.
Left-Handed Placement: Optimized for left-side joystick use.
Right-Handed Placement: Designed for right-hand control.
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Common Features Across All Products
Ease of Installation: All components come with instructions and hardware for simple setup.
User-Centric Design: Every product is built to enhance user comfort, safety, and ease of operation.
Premium Materials: High-quality construction ensures longevity and dependable performance.
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Shoprider® Magnetic Swing-Away Armrests
Designed for XLR Rehabilitation Chair: Custom-built for precise compatibility and secure attachment.
Magnetic Swing-Away Mechanism: Effortlessly swings armrests away for smooth and convenient transfers & Durable Construction: Built from high-grade materials for reliable daily use.
Experience Enhanced Comfort and Stability: Provides added security and comfort during chair operation. Technical Details: Left Armrest SKU: 800907-007-16 & Right Armrest SKU: 800907-007-17
- - Shoprider® Jimmie/Smartie Joystick Controller Replacement Kit Includes:1x Joystick Controller (compatible with Jimmie/Smartie powerchair models); Installation Screws/Bolts; User Manual & Warranty Information
- - Joystick Mount Variants: Fixed Mount: 1x Sturdy, Non-Adjustable Joystick Mount; Inline Swing-Away Mount: 1x Swing-Away Joystick Mount for easy transfers; Length Adjustable w/ Pin Mount: 1x Adjustable Mount with Secure Pin Mechanism; Length Adjustable Magnetic Mount: 1x Adjustable Mount with Magnetic Locking System; Orientation Options: Left-Hand Placement or Right-Hand Placement (based on selection).
- - Magnetic Swing-Away Armrests for XLR Rehabilitation Chair:
- -1x Left Magnetic Swing-Away Armrest (SKU: 800907-007-16)
- - 1x Right Magnetic Swing-Away Armrest (SKU: 800907-007-17)
- - User Manual with Installation guidelines & Hardware as needed.
- - Warranty & Registration Papers and Instructions.
Size Chart (Men)
TOPS + T-Shirt
| Size | Bust | Waist | Hips | US/CAN |
| XS | 32-33 | 24-25 | 35-36 | 0/1 |
| S | 34-35 | 26-27 | 37-38 | 3/5 |
| M | 36-37 | 28-29 | 39-40 | 7/9 |
| L | 38.5-40 | 30.5-32 | 41.5-43 | 11/13 |
| XL | 41 1/2 | 33 1/2 | 44 1/2 | 15 |
| 1X | 44-45.5 | 37-38.5 | 47-48.5 | 14/16 |
| 2X | 47-49 | 40-42 | 50-52 | 18/20 |
| 3X | 51-53 | 44-46 | 54-56 | 22/24 |
Pants / Shorts / Skirts
| Size EU | Size UK | Waist | Hip |
|---|---|---|---|
| XS / 34 | 6 | 78-82 | 87-91 |
| S / 36 | 8 | 82-86 | 91-95 |
| M / 38 | 10 | 86-90 | 95-99 |
| L / 40 | 12 | 90-94 | 99-103 |
| XL / 42 | 14 | 90-98 | 103-107 |
Size Chart (Men)
Tops
| Size EU | Size UK | Chest | Waist | Hip |
|---|---|---|---|---|
| XS / 34 | 6 | 78-82 | 60-64 | 87-91 |
| S / 36 | 8 | 82-86 | 64-68 | 91-95 |
| M / 38 | 10 | 86-90 | 68-72 | 95-99 |
| L / 40 | 12 | 90-94 | 72-76 | 99-103 |
| XL / 42 | 14 | 90-98 | 76-80 | 103-107 |
Pants / Shorts / Skirts
| Size EU | Size UK | Waist | Hip |
|---|---|---|---|
| XS / 34 | 6 | 78-82 | 87-91 |
| S / 36 | 8 | 82-86 | 91-95 |
| M / 38 | 10 | 86-90 | 95-99 |
| L / 40 | 12 | 90-94 | 99-103 |
| XL / 42 | 14 | 90-98 | 103-107 |
Its plug-and-play installation ensures setup is a breeze, while the high-quality metal construction guarantees long-lasting performance.
With dimensions of 4 x 3 x 2 inches and a weight capacity of up to 250 lbs, this controller is your ultimate companion for seamless and smooth rides.
Before You Buy Read This!
Buying a Shoprider joystick or controller isn’t like buying a universal phone charger; these parts are model‑specific, serial‑specific, and sometimes even production‑batch‑specific.
Think of them like prescription lenses: two frames may look identical, but the internal calibration is what makes them compatible.
To ensure you receive the exact part your power chair needs, please review the following under the drop down headings listed right below.
According to Rivete’s official SIKA Marketplace listing, your make, model, and serial number are essential for confirming the correct joystick or controller. This information allows us to match:
• The correct controller type
• The correct programming
• Even if the part appears correct, the bracket and port configuration must be compatible. You can typically find your brand SKU and model under your chair, in a manual or on the box if you still have it, prior order emails, or simply send us a picture, and we can help you determine compatibility. What you should NOT do is place the order without reaching out first.
Without these details, compatibility cannot be guaranteed to be identical.
Returns of any nature, even if it's for an exchange are treated as returns by Shoprider Mobility and assessed a 20% restocking fee. If it's custom order that may not be granted as its highly model specific.
Shoprider doesn’t build their joysticks and controllers as “one size fits all.” They engineer them as paired electronic ecosystems. That means:
• Each controller has a specific firmware profile that governs acceleration curves, braking sensitivity, torque output, and safety limits.
• Each joystick assembly communicates through a model‑specific communication protocol (often CAN-bus or proprietary serial signaling).
• Even when housings look identical, the internal PCB layout, pin assignments, and firmware versions differ.
This is why two parts that look the same can behave completely differently once installed.
The serial number tells us:
•The production batch, which determines the exact electronic architecture your chair shipped with
•The specific controller logic, communication protocol, and safety parameters programmed at the factory
•Whether your chair uses an earlier or updated firmware revision
•Whether your joystick and controller must be paired, pre‑programmed, or initialized before installation.
In the mobility industry, particularly with Shoprider's advanced electronics, the serial number is the sole dependable identifier of the appropriate controller version.
Two parts may look identical externally, but differ internally in firmware, circuitry, and communication behavior.
Visual inspection alone cannot confirm compatibility.
The internal logic is what determines whether the system will function safely.
Think of it like matching a pacemaker to its programmer: the outside may look the same, but the internal architecture determines whether the system will operate correctly.
Rivete (via SIKA) and Mobility Direct both enforce the same rule: Electronic mobility parts are non‑returnable once opened or installed.
Once a controller or joystick is:
• Plugged in
• Powered on
• Or even removed from the antistatic packaging is considered electronically compromised for resale.
Why?
• Static discharge risk increases once opened
• Firmware may auto‑initialize or “handshake” with the chair
• Safety‑critical components cannot be resold once exposed
• Manufacturers prohibit re‑stocking opened electronics
When we ask for your make, model, and serial number, we’re not gatekeeping; we’re protecting your mobility.
• Your chair’s motor controller
• Your battery system
• Your braking logic
• Your speed and torque calibration
• Your personal safety
Installing the wrong controller can cause:
• Jerky acceleration
• Delayed braking
• Over‑torque on inclines
• Battery drain
• Error codes
• Complete failure to power on
This is why Rivete verifies compatibility before shipping — it’s the mobility equivalent of checking a medication interaction before filling a prescription.
Dear Customer,
Your Shoprider power chair is built much like a finely tuned orchestra. Every electronic component plays a specific role, and harmony only happens when each part is matched correctly.
Think of your joystick as the conductor, guiding every movement.
The controller is the musical score, containing the instructions that tell the system how to respond.
And your motors are the musicians, performing based on those instructions.
If the conductor and the score don’t match, the entire performance falls out of sync, and that’s exactly what happens when the wrong controller or joystick is installed.
Your serial number is what tells us which score your chair was originally designed to follow, so we can ensure every part works together safely and smoothly.
Warmly,
Team@Rivete Advanced Recovery & Mobility
Search High & Low and you'll Know we pay attention to intricate details & provide you with information for transparency at Rivete Advanced Mobility & Recovery.
Meanwhile, other sources are pretty ambiguous regarding critical information. We excel in detail-oriented customer-centric informed purchases you can rely on!
Order today before 3 pm for all brands of Mobility and Recovery Collections & Expect to receive same-day processing with Expedited Shipping with Track & Trace.
Worried it's a bit too much to take on? No worries!
Affirm has you covered for purchases over $50. Just Choose a payment plan that suits your budget and feel secure of getting the best of both worlds! Have Cash Flow for bills but still finance your Mobility Investment that you've been putting on the back burner due to constraints.
Available for left and right-handed users (SKUs 800907-007-16 and 800907-007-17), these mounts offer the perfect blend of strength, adjustability, and convenience.
Crafted to withstand daily use, the magnetic swing-away mechanism ensures easy transfers and optimizes accessibility. Don’t compromise! Choose mounts that are as flexible as you are!
There are Options to suit every need, every chair & Orientation.
Experience enhanced comfort and safety, supported by high-quality durable construction. Whether it’s easier transfers or smoother repositioning, these armrests are the upgrade your rehab chair deserves.
The compact, ergonomic design ensures comfortable usage, while the plug-and-play installation gets you going in no time. Move with precision, comfort, and complete confidence!
The controller's dimensions of 4 x 3 x 2 inches allow for seamless integration, while its 250 lbs weight capacity ensures versatility. Whether navigating tight corners or open spaces, this controller promises a smooth, responsive, and dependable experience.
The high-quality construction ensures durability, while the precise fit enhances comfort and stability. Embrace mobility, accessibility, and independence—all in one smart design.
Designed for plug-and-play installation and maximum user comfort, this controller pairs technical precision with everyday convenience. It’s the perfect solution to keep you moving effortlessly through life
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Specifications
Specifications
This is your page for all things Shoprider Joystick-related! Please read through our vital info and FAQs at the bottom of the page to ensure an easy & seamless coordination of parts and compatibility.
Shoprider Jimmie/Smartie Joystick Controller Replacement.
Technical Specifications:
Model: Shoprider Jimmie/Smartie Joystick Controller Replacement
Compatibility: Jimmie and Smartie powerchair models
Dimensions: 4 x 3 x 2 inches
Material: High-quality metal
Weight: Approximately 2.5 pounds (1.13 kg)
Weight Capacity: Supports up to 250 lbs
Features: Secure fit, essential for residual limb support, electromagnetic brakes, anti-tip wheels
Installation: Easy installation with provided screws/bolts
Durability: Long-lasting performance with high-quality construction
Shipping Package Contents:
Shoprider Jimmie/Smartie Joystick Controller Replacement
Installation Screws/Bolts
User Manual
Warranty Information
Shoprider Jimmie/Smartie Joystick Controller Replacements:
Key Technical Specifications:
Model Compatibility: Exclusively designed for Jimmie and Smartie powerchair models.
Dimensions: 4 x 3 x 2 inches compact and easy to install.
Material: High-quality metal construction ensuring durability and long-lasting performance.
Weight: Approximately 2.5 pounds (1.13 kg)lightweight for ease of handling.
Weight Capacity: Supports users up to 250 lbs safe and stable for varying needs.
Features:
Electromagnetic brakes for secure stopping.
Anti-tip wheels for enhanced safety.
Residual limb support for added comfort and control.
Installation Method: Plug-and-play setup using included screws/bolts is quick and hassle-free.
Durability: Engineered to withstand daily use with premium-grade materials.
Joystick Mount Variants
Description Options:
Fixed Mount: Sturdy and non-adjustable: ideal for users preferring a stable setup.
Inline Swing-Away: Effortless swing-away feature, perfect for transfers and access.
Length Adjustable w/ Pin: Customizable positioning using a secure pin mechanism.
Length Adjustable Magnetic: Magnetic locking system for rapid, convenient adjustments.
Orientation Options:
Left-Hand Placement: Optimized for left-handed use.
Right-Hand Placement: Designed for right-handed operation.
Shoprider Magnetic Swing-Away Armrests
Specifications:
SKU:
Left Magnetic Swing-Away: 800907-007-16
Right Magnetic Swing-Away: 800907-007-17
Compatibility: Custom-engineered for XLR Power Rehabilitation Chair.
Material: High-grade durable construction.
Functionality: Magnetic swing-away mechanism for effortless armrest movement.
Included Components:
One left and one right magnetic swing-away armrest.
Installation guide for easy setup.
Benefits:
Seamless integration with rehabilitation chairs.
Enhanced comfort, safety, and stability.
Durable design ensures longevity under daily use.
Joystick Mount Variants
Description Options:
Fixed
Sturdy and non-adjustable for users who prefer a stable mount.
Inline Swing-Away
Allows the joystick to swing away for easier transfers or access.
Length Adjustable w/ Pin
Provides adjustable length for personalized positioning using a secure pin mechanism.
Length Adjustable Magnetic
Offers adjustable length with a magnetic locking system for quick and easy adjustments.
Orientation Options:
Left
Designed for left-hand joystick placement.
Right
Designed for right-hand joystick placement.
Pricing:
Standard Price: $235
HCPCS Code: E1028
Elevate your rehabilitation chair experience with the Shoprider Magnetic Swing-Away R/L, designed specifically for the XLR Power Rehabilitation Chair. This innovative accessory provides unmatched convenience, ease of use, and enhanced functionality, making it an essential upgrade for any user.
Please note There is an option for the Replacement controller for the Shoprider 360 Replacement Joystick Controller for the Smartie model added as an option for purchase below.
Key Features:
Seamless Integration: Custom-engineered to fit perfectly with the Shoprider XLR Power Rehabilitation Chair, ensuring a seamless and secure attachment.
Magnetic Swing-Away Design: Effortlessly swing the armrests away with the powerful magnetic mechanism, allowing for easy transfers and greater accessibility.
Durable Construction: Built with high-quality materials to withstand daily use and provide long-lasting durability.
Enhanced Comfort and Safety: Provides added stability and comfort, giving users the confidence to move freely and securely.
Specifications:
SKU:
800907-007-16 (Magnetic Swing-Away Left)
800907-007-17 (Magnetic Swing-Away Right)
Compatibility: Shoprider XLR Power Rehabilitation Chair
Material: High-quality, durable construction
Function: Magnetic swing-away mechanism for easy armrest movement
Included: One left and one right magnetic swing-away armrest
Why Choose Shoprider Magnetic Swing-Away?
Shoprider is renowned for its commitment to quality and innovation in mobility solutions. The Magnetic Swing-Away R/L is designed to enhance the functionality and comfort of your XLR Power Rehabilitation Chair. With its user-friendly design and robust construction, you can trust that this accessory will provide the support and convenience you need.
Upgrade your rehabilitation chair today with the Shoprider Magnetic Swing-Away R/L and experience the difference in mobility and independence.
Shoprider Warranty Policy
Shoprider Warranty Policy
Shoprider Series Warranty & Specifications
Have you recently purchased a Shoprider mobility product from Rivete Advanced Recovery & Mobility? Register your product within 30 days of purchase to activate your warranty:
Complete My Shoprider Warranty Registration
For questions, contact us at info@rivete.store and we will assist you.
Warranty Coverage Summary
Effective February 4, 2025
Standard Scooters & Power Chairs
| Component | Coverage |
|---|---|
| Frame | 5 years |
| Electronics | 12 months |
| Motor / Transaxle / Brake | 12 months |
| Batteries | 6 months |
E-Line Scooters (Echo+, Explorer, Expedition XL4)
| Component | Coverage |
|---|---|
| Frame | 10 years |
| Electronics | 12 months |
| Motor / Transaxle / Brake | 12 months |
| Batteries | 6–12 months |
Replacement Parts
Parts warranty is 3 months or the remainder of the original unit warranty, whichever is longer.
Warranty Labor Service Contract
A one-year warranty labor service contract is required and priced as follows (per serial number):
- Compact and mid-size scooters: $45
- Heavy-duty scooters: $45
- Power chairs: $65
Shipping & Delivery Notes
- Lead time: Typically within 7 business days for standard items from purchase order receipt.
- White Glove Service: Available upon request at time of order. Flagship product prices include freight and White Glove Service.
- Battery inclusions: Compact and mid-size scooters include installed batteries and front basket. Heavy-duty scooters and power chairs include installed batteries (75 Ah batteries available at additional charge).
- Fuel surcharge: 1% on all product invoices.
Full Warranty Terms & Conditions
Shoprider Mobility Products, Inc. (“Distributor”) warrants its electric scooters and power chairs against certain defects in materials and workmanship from the date of purchase, subject to the conditions and exclusions below.
- This warranty is valid only on products purchased in the United States from an authorized Shoprider provider.
- This warranty applies only to the original purchaser and does not extend to any subsequent purchaser, assignee, or other recipient.
- This warranty covers replacement or repair of defective parts only, at Shoprider’s discretion. It does not cover labor charges, shipping to/from an authorized provider, or expedited shipping fees.
- All warranty replacement parts are covered from the date of original purchase, not from the date of part replacement. To make a claim, deliver the product to an authorized Shoprider provider with proof of purchase. This warranty does not cover pick-up, delivery, or house calls.
- This warranty does not apply unless the Registration Card is completed and returned within 30 days of purchase.
- This warranty is void if the product is modified in any way, including use of non-genuine Shoprider parts.
Warranty Exceptions
- Transaxle: Warranty does not apply if there is an increase in operational noise level.
- Motor: Damage to the commutator caused by failure to replace worn motor brushes voids the warranty. Motor brushes are warranted for one year.
- Brake pads: Wear item; warranted for one year.
- Batteries: Not covered under this warranty; covered by the battery manufacturer. Battery charger covered for one year from date of purchase.
- Controllers: Not covered under this warranty; covered by the controller manufacturer. Warranty may be voided by user negligence or liquid damage.
- Wear items not covered: Plastic shrouding, seat upholstery, arm pads, and tires.
- Maintenance: Annual maintenance schedule must be followed. Labor for routine maintenance (e.g., flat tire repairs) is not covered.
Additional Terms
- All transportation costs and shipping damage incurred when submitting parts for repair or replacement are the responsibility of the original purchaser.
- Any implied warranty imposed by state consumer law is limited to the extent permitted by law.
- Distributor expressly disclaims all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.
- Distributor’s entire liability is limited to repair of the defective component. If repair is not possible, liability is limited to actual damages not exceeding the amount paid. Distributor is not liable for indirect, incidental, special, or consequential damages.
- This Agreement is governed by the laws of the State of California.
Questions?
Contact us at info@rivete.store and we will assist you or connect you with Shoprider directly.
Our Shipping & Returns Policy
Our Shipping & Returns Policy
Rivete Advanced Recovery & Mobility: SHIPPING & RETURNS POLICY
Welcome to Rivete Advanced Recovery & Mobility, your trusted online retailer specializing in mobility devices and recovery equipment. We are authorized resellers in partnership through vetted contracts with top-tier U.S. manufacturers.
At Rivete, we strive to make your shipping and returns process as seamless and transparent as possible. Please review our detailed policies below.
Order Processing & Shipping Timelines
We partner with trusted carriers (FedEx, UPS, USPS, and specialized LTL Freight) to offer reliable shipping exclusively within the contiguous United States.
- Order Cut-Off Time: 5:00 PM (EST)
- Handling/Processing Time: 1 to 3 business days (Monday – Friday). Highly customized items may require up to 5 business days for processing.
- Standard Transit Time: 5 to 12 business days (Monday – Friday) depending on the item, weight, and destination.
- Tracking: A tracking number will be sent via email once your order has been dispatched.
Shipping Rates & Tiers
Shipping rates are calculated at checkout based on the total shipping weight of your order.
- Standard Shipping (Under 20 lbs): $9.99 — estimated transit 5–7 business days via FedEx, UPS, or USPS.
- Free Standard Shipping (20 lbs – 99.99 lbs): $0.00 — estimated transit 5–10 business days via LTL freight. Includes curbside delivery.
- Heavy LTL Freight (100 lbs – 399.99 lbs): $250.00 flat rate — estimated transit 5–10 business days. Required for mobility scooters and power chairs. Includes curbside delivery with a liftgate.
- White Glove In-Home Setup (400+ lbs): $350.00 flat rate — estimated transit 7–12 business days. Includes inside delivery, unboxing, and setup by a certified technician.
Brand-Specific Shipping Notes
- Kineon MOVE+ Pro: Fulfilled directly by Kineon via our Shopify Collective partnership. Shipping timelines and rates are managed by the supplier and may differ from the standard tiers above.
- ComfyGO: Heavy ComfyGO units require LTL freight and standard processing (1–5 business days) prior to shipment.
Returns & Exchanges Policy
We want you to be fully satisfied with your purchase. If you are not happy, you may return most items within 30 days of delivery for a refund or exchange.
General Return Conditions
- Items must be unused, in their original condition, and in their original packaging.
- Customers are responsible for all return shipping costs unless the item arrived defective or incorrect.
- Original shipping charges paid at checkout are non-refundable.
How to Initiate a Return
To start a return, please email info@rivete.store with your order number and reason for return. We will provide you with the proper RMA (Return Merchandise Authorization) and the correct warehouse address to send your item.
Brand-Specific Return Rules & Fees
- Kineon MOVE+ Pro: Offers an easy, no-questions-asked 30-day return policy so you can try your device risk-free.
- ComfyGO Mobility: All ComfyGO returns are subject to a 25% restocking and inspection fee. If the product is returned in a different condition than it was sent, a maximum 50% damage fee may be assessed.
- Custom & Built-to-Order Items: Custom wheelchairs, specific color configurations, or heavy-weight built-to-order items are considered Final Sale and do not qualify for returns.
Refunds
Once your return is received and inspected at the warehouse, you will be notified via email. Approved refunds will be issued back to the original payment method only. Please allow 7–10 business days for the funds to reflect in your account, depending on your bank or payment provider.
Price Match Guarantee
Price Match Guarantee
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
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You must purchase the item from our website before requesting your Price Match Guarantee
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Promotions such as rebates and buy one, get one free offers are not eligible
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The item must be in stock on the competitors website
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The competitor must be an online store, they may not have a retail location
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The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
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The competitor must be an Authorized Retailer of the product in question
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The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
In addition to this, forming the conditions, there are some more details:
Terms and Conditions
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Eligible Products:
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The product must be identical, including the model number, color, size, and condition.
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The product must be in stock and available for immediate purchase at the lower price from an authorized retailer.
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Eligible Retailers:
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Price matches are applicable to prices found at authorized retailers only. Third-party marketplaces and auction sites are excluded.
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Proof of Lower Price:
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Customers must provide proof of the lower price, such as a current advertisement, website URL, or a printed quote from the authorized retailer.
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Time Frame:
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The Price Match Guarantee is valid within 30 days of the original purchase date.
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Limitations
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Exclusions:
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Price matches do not apply to:
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Clearance, closeout, damaged, open-box, refurbished, or pre-owned items.
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Items sold through membership clubs or loyalty programs.
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Limited-time sales events such as Black Friday, Cyber Monday, or holiday promotions.
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Bundled Offers:
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Price matches do not apply to bundle offers or promotional packages that include free or discounted items.
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Shipping and Handling:
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The price match applies to the product price before shipping and handling charges. Any additional costs for shipping and handling will not be included in the price match calculation.
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Limit of One Price Match:
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Customers are limited to one price match per identical item, per customer, during the 30-day period.
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How to Request a Price Match
To request a price match, please contact our Customer Service team at [Customer Service Email/Phone Number]. Provide the following information:
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Your name and contact information.
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Proof of the lower price (e.g., advertisement, website URL, printed quote).
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Details of your original purchase, including the order number and purchase date.
Our team will review your request and confirm eligibility within 5-7 business days. If approved, we will refund the difference to your original method of payment.
Guarantee Your Savings.
At Rivete Smart Suite, we strive to offer competitive prices and exceptional value. Our Price Match Guarantee ensures you can shop with confidence, knowing you are getting the best deal possible. If you have any questions or need assistance, our Customer Service team is here to help.
Reasons to Buy From Us
Reasons to Buy From Us
Rivete Smart Suite
5 Great Reasons to Buy from Us
1.Quality Assurance: We partner with industry-leading manufacturers to bring you products that meet the highest standards of quality and reliability. Each item in our store is rigorously tested to ensure it delivers exceptional performance and durability.
2.Expertise and Experience: With years of experience in the mobility and recovery that can revolutionize each hour for you!
At Rivete Smart Suite, we're all about smart life enhancing and independence boosting solutions, which is why we married two concepts of wellbeing and are headed that way in our future!
Our team is well equipped to provide you with knowledgeable advice and timely support, as we understand your time is precious as are your unique needs.
Reach out to us with any queries and we're ready to help you find your perfect solution here on Rivete Smart Suite.
3.Customer-Centric Approach: Your satisfaction is our top priority. We offer personalized service, attentive support, and a hassle-free shopping experience. From product selection to after-sales service, we’re here to assist you every step of the way.
4.Innovative Solutions: Stay ahead of the curve with our selection of state-of-the-art mobility and exoskeleton products. We continuously update our inventory to include the latest advancements in technology, ensuring you have access to the most innovative solutions on the market.
5.Competitive Pricing: We believe that top-quality products should be accessible to everyone. That’s why we offer competitive pricing on all our items, along with special promotions and discounts to provide you with the best value for your investment.
HOW WE STAND APART!
Reasons to Buy from Us
- Expertise in Mobility Solutions: With extensive experience in the mobility & movement and recovery niches, we understand the unique needs of our customers and provide tailored solutions.
- Authorized Reseller: As a non-stocking authorized reseller, we ensure that all our products, at Rivete Smart Suite, are genuine and come directly from the manufacturer.
- Quality Assurance: We are committed to offering only the highest quality products. The Rivete Smart Suit is rigorously tested to meet the highest standards of performance and durability.
- Customer Support: Our dedicated customer support team is always ready to assist with any questions or concerns, ensuring a smooth and satisfying purchasing experience.
- Competitive Pricing: We offer competitive pricing on all our products, including the Rivete Smart Suit, providing excellent value for money.
- Business Relationships: We have strong relationships with exoskeleton manufacturers and suppliers, ensuring that we can provide the latest and most advanced products on the market.
- Tax Permits and Business Accounts: We are knowledgeable about tax permits and business accounts, making the purchasing process seamless and hassle-free for our customers.
Tax and sales tax are according to states delivered to and the frequency of either in state or out of state deliveries and freight considerations. Where needed we will take it upon ourselves to relay you the correct information from our brand partners.
- Product Specifications: We provide detailed product specifications and information, helping customers make informed decisions about their purchases. We also believe in enriching and entertaining you with product specific media, video or otherwise to showcase the high quality of our brand Partners' products before you receieve them.
- After-Sales Service: Our commitment to customer satisfaction extends beyond the sale. We offer comprehensive after-sales service to ensure that our customers are fully supported.
- Innovation and Technology: Rivete Smart Suite is at the forefront of innovation and technology, offering advanced features that enhance mobility and improve quality of life.
- Our Shipping Policy and returns are easy and Pro You! User friendly and easy.
- We partner with Brands who are all about the customer user experiences and shopping experience, who have generous warranties and affordable added warranties, should you need to add it after the usually 1-3 year warranty. Options for parts and specifics are among the most customer friendly in the industry.
- We also work to ensure you have a great experience from chekout to delivery.
By choosing to buy from us, customers can be confident that they are getting a top-quality product backed by exceptional service and support.
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People Also Ask?
Frequently Asked
How the Shoprider Streamer Sport Controller Differs From Other Shoprider Controllers?
.Finding the correct joystick part for a Shoprider power chair can feel confusing, especially because Shoprider uses several different controller systems across its models.
This page brings everything together in one place, joystick controllers, mounting brackets, accessory kits, and the Streamer Sport’s unique modular system, so you can identify the exact part your chair needs with clarity and confidence.
Shoprider power chairs fall into two main categories: models that use an integral joystick controller and models like the Streamer Sport that use a modular two‑part system. Integral systems combine the joystick, electronics, and power processing into a single unit on the armrest.
Modular systems split the components into a joystick remote and a separate power module under the seat. Because these systems behave differently, the symptoms you’re experiencing will determine which part you actually need.
A wobbly joystick or loose armrest mount usually points to a mechanical issue, meaning you likely need a mounting bracket or assembly.
Error codes, flashing lights, intermittent power, or a chair that turns on but won’t move typically indicate an electronic controller issue. Torn rubber boots or damaged knobs can be resolved with an accessory kit rather than replacing the full controller.
Although this section has to do with some pretty easy fixes, head to our blog and we explore the Shoprider Joystick and its assembly in greater detail.
For Streamer Sport owners, identifying the correct controller requires an extra step. The Streamer Sport has shipped with different modular systems over the years, and the joystick remote must match the power module under the seat.
Your serial number and the part number printed on your existing component tell us whether your chair uses the Shark system, the VR2 system, or an earlier configuration. Once we have those two numbers, we can confirm the exact replacement part.
Every section of this page, from compatibility notes to FAQs, is designed to help you diagnose your issue quickly and avoid ordering the wrong component.
If you’re unsure which part you need, simply share your serial number and the symptoms your chair is experiencing. We’ll help you identify the correct controller, bracket, or accessory so your Shoprider stays safe, reliable, and ready to use.
Frequently Asked
What models is this joystick controller compatible with?
Can I use this joystick controller with other powerchair models?
How easy is the installation process?
Does this joystick controller come with a warranty?
How Do I Know What Part I Need?
How the Shoprider Streamer Sport Controller Differs From Other Shoprider Controllers?
Why is the Shoprider Streamer Sport controller different from other Shoprider models?
What’s the difference between a modular and an integral controller?
What are the benefits of the Streamer Sport’s modular system?
How do I identify which Streamer Sport controller system I have?
What parts are commonly used on the Streamer Sport?
How is the Streamer Sport different from the 6Runner or other Shoprider Power chair controllers?
How do I know which Streamer Sport controller I need?
Q: Can you help me confirm which controller my Streamer Sport Uses?
Questions & Answers
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Let customers speak for us
The wheelchair was specified by a physical therapist and has been ideal. Great construction, removeable arms was a specific requirement. The 17" was the perfect size. I recommend the product for anyone with the need.
excellent
Works great
The chair is great! well engineered, fits me well (I am a little person) and rides really nicely. I also got the memory foam seat and back cushions. but i really want to commend Karman's customer support team, Amber in particular. they quickly and thoroughly answered multiple questions when i was in the product research phase. When my chair arrive
love this wheelchair
pleased with new wheelchair
Thanks for the great customer service and quick shipping that made it to us for Christmas
Worked with me on what was needed and great follow up.
Excellent wheel chair,Excellent gel pad very comfortable & carry bag good sz & quality, I ❤️ the wheelchair & gel pad so comfortable.& smooth ride...
I haven’t received it yet
I so happy with the wheelchair
I needed new arm rests for my wife's wheelchair. The sales reps helped me determine which of the many different armrests I needed. Then, when I placed my order, they saw that I hadn't specified whether I needed two lefts, two rights, or one of each. They placed my order on hold, contacted me, and cleared up my mistake. I deeply appreciate their at
I want to thank you for the prompt delivery and my Mom loves it. You made her very happy. Thank You
Very fast delivery.
Very fast delivery.