Frame
Textile Colour & Upgrades
Seat Width
ComfyGo MAJESTIC IQ-9000 Remote Controlled Lightweight Electric Wheelchair
- Enjoy worry-free travel with our airline and cruise-approved lithium-ion batteries, designed for hassle-free charging and removal.
- •Explore up to 19 miles of adventure on a single charge, giving you the freedom to go further without constant recharging.
- •Easily transport your wheelchair thanks to its lightweight design, making it perfect for trips or outings.
- • The IQ-9000 is fully FDA approved, and UL tested Battery and Motor Systems.
What It Is & Isn't?
Expertly Engineered for comfort and durability, this foldable travel power chair features advanced lithium-ion battery technology, intelligent braking systems, and an ergonomic design that enhances user experience during daily activities or while traveling. With a weight capacity of up to 330 lbs., the perfect solution for anyone seeking independence and ease of movement. This sleek electric wheelchair combines comfort with customizable style. Choose from frame and cushion color options to make it your own. Like it's Auto folding compadre, it has the same textiles and almost all features.
Help
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.
Customer service
All questions about your order, return and delivery must be sent to our customer service team by e-mail at info@rivete.store.com
Sale & Press
If you are interested in selling our products, need more information about our brand or wish to make a collaboration, please contact us at info@rivete.store.
Help
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.
Customer service
All questions about your order, return and delivery must be sent to our customer service team by e-mail at yourstore@yourdomain.com
Sale & Press
If you are interested in selling our products, need more information about our brand or wish to make a collaboration, please contact us at press@yourdomain.com
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All Terrain Pneumatic Wheels
Pneumatic Tires:12” rear tires and 8” solid front tires ensure a smooth ride over various terrains.
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Customize with an array of Exciting Accessories.
Variety of Accessories: Optional add-ons include headlights, phone holders, cup holders, caregiver controllers, and travel bags for added convenience. Choose from those that are compatible or made for the IQ Majestic Series only. The Same conditions apply for replacement parts, they must be specific to your model. -
Powerful Motors
Powerful dual 250W motors deliver a combined 500W of power with 1.1Nm torque for climbing 10-degree inclines. Easily conquer inclines of up to 10 degrees. Its two quick-release 24V 7.5AH lithium-ion batteries are airline and cruise-approved and worry about providing an impressive range of up to 19 miles on a single charge.
This means you can confidently explore your surroundings without worrying about running out of power. High efficiency Motors that are noiseless!
Intelligent electromagnetic brakes for safe, smooth stops.
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FDA Approved Batteries
The IQ-9000 is fully FDA approved, and UL tested Battery and Motor Systems. Lithium-Ion Batteries: Two standard 7.5AH batteries with quick-release functions for easy removal, travel, and charging. They are airline and cruise-approved, ensuring travel convenience. -
Long Battery Life & Extra Mileage-Charge
Plug and play charge for up to 6-8 hours from any standard home outlet and watch the diode turn green. Built with the dual 24 Volt 7.5 Ampere Hour rechargeable Lithium Ion batteries, and highly efficient dual 250 Watt (up to 500 Watt combined power output) on one charge, expect to travel up to 19 miles or beyond.
Contingent upon driving styles, maintenance, weather, road conditions, and other external factors.
IQ-9000's wiring, connectors, processor, motors, and controller are weather-resistant and can resist light rain and winds.
It is important to understand that none of the electronics are weather or waterproof and should avoid heavy rains or submersion in water.
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360 Smart Joystick Controller
The controller contains the power on/off button, the speed selection buttons, the horn button, the battery level display, and the 360-degree joystick controller. If your IQ-9000 supports the auto reclining feature, your controller will also include the recline and upright.
Features a digital joystick controller with an LCD for effortless navigation, alongside automatic reclining capabilities for maximum comfort during your journey.
The quick-release function on the controller always ensures seamless operation.
The remote control allows you to maneuver the chair, adjust the speed, honk the horn, and recline the chair (if applicable). The remote control works at distances up to 30 feet, allowing you to stay ahead of the curbside or corridor!
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Remote Controller
Remote Control Operation: Control the chair, adjust speeds, and activate the reclining feature from distances up to 30 feet with the included remote control.
- Lightweight Design To Keep You Moving!
Lightweight Design: Weighing only 49 lbs. without the battery, the IQ-9000 is easily portable and convenient for any travel situation.
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OPTIONAL RECLINING
Reclining Feature: Optional auto reclining function allows you to adjust the backrest up to 55°, providing extra comfort during breaks (to be used when stationary only).
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Weather Resistant Electronics.
The wiring and components are designed to withstand light rain and winds, providing enhanced durability.
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7 Seven Speed Settings
IQ-9000 has seven-speed selections and a limited top speed of 4 mph. The seven speed selections will deliver 15%, 30%, 45%, 60%, 75%, 90%, or 100% of the maximum speed with speed one being 15% of the maximum speed and speed five being 100% of the maximum speed.
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Improved stability
Adjustable anti-tip bars for added safety on uneven terrain or inclines.
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Luxurious Textiles and Cushions
Comfortable Seating: Memory foam gel inserts provide unparalleled comfort. An additional leather cushion and backrest are available for easy maintenance.br>
These batteries are airline and cruise-approved, allowing for seamless travel experiences. The charging time for each battery is 6 to 8 hours. The IQ-9000 battery can be charged with a regular home outlet.
Equipped with two standard 7.5AH lithium-ion batteries featuring a quick-release function, making them easily removable for travel or charging purposes.
- -IQ9000 Remote Controlled Wheelchair
- -The IQ-9000 wheelchair comes with a lithium-ion battery, joystick (controller), remote controller, tool set, battery charger, anti-tip bars, and the user manual.
- -Built in Headrest. The non-reclining IQ-9000 does not come with a headrest, but it can be purchased separately. Check out our accessories selections in the ComfyGO Series! Contact us for spare parts as required @ customercare@rivete.store or info@rivete.store.
- -Dual250W Noiseless Brushless Motors designed with high efficiency.
- -Pneumatic Tires with 12" rear tires and 8"solid front tires. Solid tires may be available upon request. To inquire about solid rear tires, please contact us at info@rivete.store.
- -Dual FDA UL Certified 24 Volt 7.5 Ampere Hour rechargeable Lithium Ion batteries.
- -Powered Cable Cord Charger for Batteries
- -Seating, Textiles & Backrest in 17.5in or 20" memory foam gel cushion with cooling silicone cushions.
- -Adjustable Anti-Tip Bars for stability.
- 3Yr Frame Warranty and 1Year Motor Warranty>
- Strong Airplane reinforced Aluminum Alloy Frame, Hardware components like footrest and armrests or other hardware like nuts and bolts. These can also be purchased as separate replacement units if needed. contact us at: info@rivete.store
Size Chart (Women)
TOPS + DRESSES
| Size | Bust | Waist | Hips | US/CAN |
| XS | 32-33 | 24-25 | 35-36 | 0/1 |
| S | 34-35 | 26-27 | 37-38 | 3/5 |
| M | 36-37 | 28-29 | 39-40 | 7/9 |
| L | 38.5-40 | 30.5-32 | 41.5-43 | 11/13 |
| XL | 41 1/2 | 33 1/2 | 44 1/2 | 15 |
| 1X | 44-45.5 | 37-38.5 | 47-48.5 | 14/16 |
| 2X | 47-49 | 40-42 | 50-52 | 18/20 |
| 3X | 51-53 | 44-46 | 54-56 | 22/24 |
Pants / Shorts / Skirts
| Size EU | Size UK | Waist | Hip |
|---|---|---|---|
| XS / 34 | 6 | 78-82 | 87-91 |
| S / 36 | 8 | 82-86 | 91-95 |
| M / 38 | 10 | 86-90 | 95-99 |
| L / 40 | 12 | 90-94 | 99-103 |
| XL / 42 | 14 | 90-98 | 103-107 |
Size Chart (Women)
Tops
| Size EU | Size UK | Chest | Waist | Hip |
|---|---|---|---|---|
| XS / 34 | 6 | 78-82 | 60-64 | 87-91 |
| S / 36 | 8 | 82-86 | 64-68 | 91-95 |
| M / 38 | 10 | 86-90 | 68-72 | 95-99 |
| L / 40 | 12 | 90-94 | 72-76 | 99-103 |
| XL / 42 | 14 | 90-98 | 76-80 | 103-107 |
Pants / Shorts / Skirts
| Size EU | Size UK | Waist | Hip |
|---|---|---|---|
| XS / 34 | 6 | 78-82 | 87-91 |
| S / 36 | 8 | 82-86 | 91-95 |
| M / 38 | 10 | 86-90 | 95-99 |
| L / 40 | 12 | 90-94 | 99-103 |
| XL / 42 | 14 | 90-98 | 103-107 |
Defined by luxury and elegance, craftsmanship is taken to a new height with opulent textiles and desirous glossy to metallic frames.
Memory foam gel inserts and silicone cushion technology offer you a lofty cloud-like lumbar and full back and neck support.
Hitch a ride townside & go where life takes you! That's not all......There's more to me than meets the eye. You'd have to take me home to understand how I can serve you best!
Added to this being high on style and boasting a suite of advanced safety and functional mobility upgrades, can be an Exhausting job!
Doing all the heavy lifting, its maximum weight capacity is high at 330lb while the IQ9000AR sits at 310lb. This high-tech marvel boasts a 360 joystick,LCD smart screen, sturdy airplane grade aluminium frame in a refined palette. It's Dual Brushless Motors and Long Range Battery capacity let you explore beyond your confines!
Collapsible content
Specifications
Specifications
IQ-9000 Electric Wheelchair Technical Specifications
Battery and Charger
Battery Options: Two standard 7.5AH lithium-ion batteries with quick-release function.
Airline and cruise approved for seamless travel
Charging Time: 6 to 8 hours
Charging Details: AC 100 – 240 Volt, 50 Hertz, 1.5 – 5 amperes
Charging: Can be charged with a regular home outlet, either installed in the wheelchair or independently
Standard Charger: 24V 2A charger included
Optional Charger: 24V 3A charger recommended for quicker charging (sold separately)
Range
Driving Range: Up to 19 miles with two 24V 7.5AH batteries
Factors Affecting Range: Driving habits, temperature, weather, loading weight, road conditions, etc.
Motors
Motor Power: Dual 250W brushless silent motors (500W total)
Motor Torque: 1.1Nm, capable of climbing inclines up to 10 degrees
Intelligent Electromagnetic Brakes
Features: Improved safety, smoother braking, reduced wear and tear
Benefits: Highly responsive, precision control, less maintenance, longer lifespan, prevents rolling on slopes
Travel Friendly
Battery That's Airplane and Cruise or Rail Approved! 7.5AH(180WH) lithium-ion battery, approved by most major airlines and cruise lines
Foldable: Folding design for easy travel.
Reclining
Feature: Optional auto reclining, adjustable from 10° to 55° with a joystick or remote control operation
Safety: Use only when stationary to avoid tipping and injuries
Controller (Joystick)
Type: Digital joystick controller with LCD
Functions: Power on/off, speed selection, horn, battery level display, 360-degree joystick control, recline and upright buttons if applicable
Cushion & Backrest
Comfort: Memory foam cushion w/ cooling gel inserts
Options: Leather cushion and backrest for easy cleanup
Remote Controller
Functionality: Move chair, control speed, sound horn, recline chair* (*if applicable)
Range: Up to 30 feet
Accessories
Optional: Headlight w/ USB charger, phone holder, cup holder, caregiver controller, canopy
**Accessories are totally your discretion and as desired basis. However there remain a few absolute essentials and Im sure our virtual AI assistant and quizzes will help you.
If you need a quick answer the virtual concierge is there to help but for 100% of the time, an SME is always available at your perusal.
For Absolute Essential like replacement parts contact us directly, with brisk speed we are here to help!
Speed
Top Speed: 4 mph
Speed Selections: Seven levels (15%, 30%, 45%, 60%, 75%, 90%, 100%)
Seating Area Width
Options:
Standard: 17.5" wide seat
IQ-9000 Plus: 20" wide seat
Cushion Width: Standard 16", Plus 18"
Frame
Material: Aircraft-grade aluminum alloy for durability and corrosion resistance
Weight of the Chair
IQ-9000: 49 lbs (without battery), 7.5AH battery adds 3.5 lbs
IQ-9000 Plus: 55 lbs (without battery), auto reclining adds 3 lbs
Loading Weight
Non-Reclining: Maximum 330 lbs
Auto Reclining: Maximum 310 lbs
Wiring/Electronics
Weather Resistance: Resistant to light rain and winds, not waterproof
Tires
Type: Pneumatic tires
Rear Tires: 12"
Front Tires: 8" solid
Solid tires available upon request
Travel Bag
Material: High-quality canvas
Purpose: Protects wheelchair during travel or storage
More Info: Accessories Check out the full range of the Majestic IQ series
Accessories that match or go with the highly customized Textile and other options you select.
Trust us, you'll be thrilled!
Headrest
Availability: The reclining model includes a headrest; the non-reclining does not but can be purchased separately
FDA Approved
Certification: FDA-approved, UL tested
Warranty
Frame: 3-year warranty
Motor: 3-year warranty
Battery: 1-year warranty
Electronics: 1-year warranty
Optional Warranty: ComfyGO Care for up to 2 years, ComfyGO Care+ for up to 3 years (purchase within 90 days)
What's in the Box
Contents: IQ-9000 wheelchair, lithium-ion battery, joystick (controller), remote controller, tool set, battery charger, anti-tip bars, user manual
Maintenance
Frequency: Cleaning, inspecting, and tightening of bolts and nuts every month.
Battery Care: Correct charging to extend the battery life
Anti-Tip Bars
Feature: Anti-tip bars with adjustable features promoting stability and safety on uneven terrain or inclines
Commonly Asked In the Past.
Commonly Asked In the Past.
FROM THE MANUFACTURER COMFYGO MOBILITY.
Can I turn my wheelchair on or off with the remote control?
The wheelchair must be powered on for the remote control to first pair and work with your chair.
Also watch the how to video below for more guidance with your joystick.
Will my wheelchair arrive fully assembled upon delivery?
Mostly assembled but some minor parts with easy installation are included. You may also opt for added service and extended care and coverage with ComfyGO Care plan.
Is my wheelchair suitable for travel on airplanes or cruise ships?
Absolutely! Everything about the Majestic lineage screams take me with you!
And so you should, because it's dual 7.5AH (180WH) lithium-ion battery is travel approved by most major airlines and cruise lines. Before travelling by airline or cruise, please contact the airline or cruise line to confirm their travel battery regulations.
Long battery life with an overnight charge 6-8 hours gets you upto or sometimes over 19 miles in range.
Can I operate my wheelchair safely with the backrest reclined?
The wheelchair will still work if the backrest is reclined. However we advise to err on the side of caution and not over-recline, esp at maximum speed limit, for fear of tipping.
Using the Wheelchair in a way not advised, overriding safety and manual instructions can be fatal and in no way does Rivete Smart Suite or it's Partner Manufacturer, ComfyGO assume any liability or responsibility for negligent use herein.
This feature in the standard IQ9000 on this page can only maximally recline to 55 degrees with the joystick and/ RC. In the upright position, there is a reclination of 10 degrees from total upright position.
How do I charge the lithium-ion battery of my wheelchair?
The lithium-ion battery can be charged through the joystick controller or directly on the battery.
The charge time for an empty battery is 6-8 hours. If your battery has a partial charge, the charge time will be less. When the battery is fully charged, unplug the charger from the battery and unplug it from the power outlet. In the event your wheelchair has run out of battery and you have no way to charge it, yes your IQ series wheelchairs can function as a manual wheelchair.
You may push the wheelchair and treat it as a manual wheelchair.
Can I install my Controller on either side of my Wheelchair?
Yes. It comes with the controller set up on your right side but you can change it to the left as you please.
Does the arm-rest raise?
Yes the armrests on both sides can raise, making it easier for you to get in or out of the wheelchair. This also makes it easier to navigate at restaurants, and pull yourself closer to a table.
Can I silence the "Beeping" sound while my wheelchair is reversing?
Possible yes you can. Remove the beeping noise, press the (+) key on the controller until you reach the top speed then hold the button down until you see the amber light in the middle of the display.
Quickly press the horn button and the beeping will stop. Repeat these steps if you want the beeping sound back.
Is my Remote Controller Readily Paired with my Wheelchair?
Yes. The remote control comes paired with your chair. If your remote loses its pairing, please watch the video on the page, to establish connectivity.
To watch a video tutorial on how to pair your remote. If you are still having difficulties pairing your remote, please contact us immediately or as soon as you possibly can.
info@rivete.store or use our chat and or Virtual Concierge at your service!
Shipping & Warranty
Shipping & Warranty
Protect Your Investment!
A must-have is the Comfy Go Complete Care Package, which includes a 3-year warranty on the frame and motor, and a 1-year warranty on the electronics and battery. The IQ-9000 wheelchair also features a 360-degree universal intelligent digital joystick controller.
MAINTENANCE & CARE
The IQ-9000 does not require much maintenance. Monthly cleaning, inspecting, and tightening of bolts and nuts should keep your wheelchair in good working order. Proper charging of the lithium-ion battery will prolong your battery life.
General Terms of Shipping & Logistics including but not limited to Warranty.
Returns and Shipping within 30 Days with immediate inspection and proof of damage or non-workability are required to process most claims.
Please inspect your package and the nature it's delivered at the immediate day and time of delivery. Given that some products may not work as expected, a video illustrating why it wont work are required by company policies, to expedite your replacement or refund claims.
Shipping & Return Policy
Shipping & Delivery
All orders are processed within 1 to 5 business days of receipt (excluding weekends and holidays). You will receive a notification when your order has shipped.
Shipping options and shipping charges for your order will be calculated and displayed at checkout.
Deliveries conditions and their policy terms are made by 3rd party shipping companies such as DHL, FedEx, UPS, or other couriers. The transportation company may contact you by phone using the contact information.
How We Ship? (COMFYGO)
ComfyGo Returns Policy Overview
At ComfyGo, we strive to ensure your complete satisfaction with our products. If you need to return an item, please review our returns policy below.
1. Return Inspection Fee
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Flat Fee: $50 per item, $75 for trikes, 15% for accessories.
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This fee covers the comprehensive process of receiving, inspecting, and documenting product returns on your behalf. It includes photographic evidence collection, product testing, and all associated expenses.
2. Restocking Fee
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Cost of the Damage: Maximum 50%.
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The restocking fee applies when items are returned in a condition different from the original or if parts are damaged or missing. This charge is equivalent to the resale cost of the components, accounting for the effort and resources needed to restore the product to its original state.
3. Processing Fee
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2.25% of the total product cost.
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The processing fee is a charge we incur from payment gateways, typically averaging 2.25%. When refunds are issued, this amount is not reimbursed by the payment gateway, hence it is accounted for in our fee structure.
4. Return Shipping Cost
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Return shipping cost is typically the responsibility of the customer unless the return is due to an error on our part or a defective product.
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We aim to keep these costs as low as possible while ensuring the quality of our service.
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Average Return Shipping Cost: $99.
5. Retail Return Fees
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Return Shipping Cost: Average of $99.
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Restocking Fee: Cost of the Damage, Maximum 50%.
Important Notes:
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Properly package the item to prevent any damage during transit.
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Include all original components, accessories, and documentation with the return.
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Ensure the product is clean and free from any modifications or alterations.
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Refunds will be issued to the original payment method once the return inspection is complete.
How to Initiate a Return:
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Contact our Customer Support team to initiate the return process.
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Provide the order number and reason for the return.
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Our team will guide you through the return process, including shipping instructions and any required forms.
COMPREHENSIVE SHIPPING OUTLINE
Our Comprehensive Shipping Process and Commitment to Your Satisfaction
At our company, we pride ourselves on delivering top-notch mobility products that cater to your unique needs. Ensuring your after-sales satisfaction is our number one priority, and that begins with our thorough shipping process. Here's a detailed look at the steps we take to provide the best possible experience for you:
Order Verification: As soon as we receive an order, we meticulously verify the address and customer details. This crucial step helps prevent delivery issues and makes certain that your mobility product reaches you efficiently and on time.
Customization: Our team of experts then prepares your wheelchair, scooter, or other mobility product based on your specific requests. We understand that every customer has unique needs, and we strive to cater to those preferences with our customization process.
Final Inspection: Quality control is a cornerstone of our company. Before shipping, we conduct a thorough final inspection to ensure that your product is functioning correctly and meets our high standards. This guarantees that you receive a reliable and well-crafted mobility solution.
Documentation: We firmly believe in maintaining detailed records for future reference. Just before repackaging, we save the serial number of the item and take photographs of the product. This documentation is invaluable should any issues arise or if you require assistance down the line.
Repackaging and Shipping: Once everything is in order, we carefully repackage your product to ensure its safe transit to your doorstep. We work with reliable shipping partners to provide prompt and secure delivery.
After-Sales Support: Our commitment to your satisfaction extends beyond the shipping process. We have a dedicated after-sales support team available to address any concerns or questions you may have. Whether you need help with assembly, troubleshooting, or maintenance, our friendly and knowledgeable staff is here to assist you every step of the way.
In summary, our comprehensive shipping process and after-sales support ensure that you receive a mobility product tailored to your needs, along with an exceptional customer experience. We're here for you throughout your journey – from the moment you place your order to the ongoing support that keeps you moving with confidence.
Take advantage of our White Glove Delivery option.
White Glove Delivery
At ComfyGO, we understand that receiving your mobility product can be a significant event. That's why we offer a white glove delivery service to make the process as seamless and convenient as possible.
Our white glove delivery service includes the following: A scheduled delivery time that works for you Professional delivery personnel who will bring the product into your home Unpacking and assembly of your new mobility product Removal of all packaging materials and disposal of your old product (if requested) With our white glove delivery service, you can rest assured that your new mobility product will be delivered and set up with the utmost care and attention to detail. This means that you can start enjoying the freedom and independence that comes with our products right away, without any added stress or hassle.
Contact us today At : info@rivete.store to learn more about our brand partner's white glove delivery service and schedule your delivery. Let us help you experience the ease and convenience of ComfyGO's mobility solutions.
General Shipping & Returns Policy Terms
Shipping & Return Policy
- All orders are processed within 1 to 5 business days of receipt of your order. (Excluding weekends and holidays). You will receive a notification when your order has shipped.
- Free shipping is available for all retail customers, making your shopping experience even more convenient and cost-effective.
- Cancellation Request/ Refused Orders – Once the order has begun processing or shipped, it cannot be canceled. If a customer no longer wants the item, a Return Merchandise Authorization Number (“RMA”) shall be requested, and a restocking fee will be applied. The customer will be responsible for all shipping charges.
- Lost Packages – Please notify us in writing about non-delivered packages within five (5) days of the Estimated Delivery Date. ComfyGO, INC. will not be responsible for a lost parcel without such notification. If the RMA instructions are not followed, we shall not be liable for items not arriving in our warehouse. Please ship and track your package via a professional courier or mail service provider.
Domestic shipping rates and estimates
- Shipping options and shipping charges for your order will be calculated and displayed at checkout.
- Deliveries are made by 3rd party shipping companies such as FedEx, UPS, or USPS according to their operating schedule. The transportation company may contact you by phone to organize the delivery or update you on the delivery status.
- Our in-store pickup hours are 9 AM to 5 PM Monday through Friday. Please call before your scheduled pick-up date and have your order confirmation email when you arrive.
- Shipping charges are non-refundable – Any express or international shipping charge is non-refundable. The customer is responsible for returning and shipping back unwanted items. When needed, a pre-paid label can be issued, and shipping costs will be deducted from the amount to be refunded.
International shipping: Currently not offering at Rivete Smart Suite, this policy is only applicable to the manufacturer.
- We offer international shipping to the following countries: Canada, Mexico, and other countries, which you can see at the checkout.
- Shipping options and shipping charges for your order will be calculated and displayed at checkout.
- Deliveries conditions and their policy terms are made by 3rd party shipping companies such as DHL, FedEx, UPS, or other couriers. The transportation company may contact you by phone using the contact information.
- Your order may be subject to import duties and taxes (including VAT) incurred once a shipment reaches your destination country. ComfyGO, INC is not responsible for these charges.
- Recipients of orders shipped internationally from the USA are fully responsible for all import charges such as Brokerage, Duties, Taxes, etc. They are required to accept delivery of the package being shipped. Failure to accept such deliveries may result in the package being abandoned and a complete forfeit of any credit.
- Shipping charges are non-refundable – Any express or international shipping charge is non-refundable. The customer is responsible for shipping back unwanted items. When required, a pre-paid label can be issued, and shipping costs will be deducted from the amount to be refunded.
How do I check the status of my order?
- When your order has shipped, you will receive an email notification from us, including a tracking number. Please allow 48 hours before the tracking information becomes available.
- If you have not received your order within five (5) days of receiving your shipping confirmation email, please get in touch with us at info@comfygomobility.com with your name and order number, and we will investigate the matter.
Shipping to P.O. Boxes
We do not ship to P.O. Boxes.
Refunds, returns, and exchanges
- We accept returns up to thirty (30) days after delivery if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees for the return.
- If your order arrives damaged, please email us as soon as possible at info@comfygomobility.com with your order number and a photo of the item’s condition. We will review and resolve these issues on a case-by-case basis and try our best to work towards a satisfactory resolution.
- Damaged items must be marked “DAMAGED” on the bill of lading for truck shipments or the courier manifest for small packages. Within seven (7) days of the original receipt, the customer will inspect damaged items and have an RMA issued to report the damage. ComfyGO INC shall notify the shipper to arrange an inspection and pickup of the shipping damage, process a replacement order billed to your account, and issue a credit based on the findings of the courier. Credit cannot be issued for shipping damage if ComfyGO, INC is notified to issue an RMA after seven (7) days of original receipt.
- Original packaging must be included (manufacturer’s box, Styrofoam, plastic bags, packing material, etc.) The original, undamaged UPC barcode must also be included. Do not cut out the UPC or the Seal until you have examined and tested the product to your satisfaction. Removal of the UPC or the Seal voids any possible return regardless of RMA or credit request status.
- The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, power cable, etc.) and manufacturer documentation (manuals, warranty cards, registration information, etc.)
- If your returned product does not match all applicable criteria listed in this policy, it will be rejected by our Return Warehouse and returned to you at your expense. Consequently, your RMA will be nullified, and any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping costs. By requesting an RMA and shipping a return in violation of this policy, you hereby agree to accept our product shipped back to you and pay all shipping costs to and from our Return Warehouse. Our arrangements with our suppliers and manufacturers do not permit any exceptions.
- Used items are not eligible for return and are covered under their respective warranties.
- For items under warranty, ComfyGO, INC. reserves the right to send a free replacement part. A complete serial number or order number is required for certification.
- Unused items in marketable condition and returned due to a ComfyGO, INC. error must be shipped within seven (7) days and include an RMA.
- All new products are backed by a limited warranty. Warranty details may vary for each product; please refer to the Specs & Warranty tab on the product page for specific information. The limited warranty does not cover labor or device failure due to misuse or negligence by the owner and excludes non-durable components such as rubber materials, accessories, wheels, brakes, and plastic parts that undergo normal wear and require periodic replacement. To make a warranty claim, proof of purchase and the product's serial number are required.
- ComfyGO, INC. is not responsible for any damage or loss of packages due to a returned item. ComfyGO, INC. shall review and inspect all returned items within three (3) business days of receipt. Notice shall be provided to customers for items not deemed covered under warranty. Customers shall be required to authorize the return within fourteen (14) days of notice, or the item shall be discarded.
If you have any further questions, please don’t hesitate to contact us at info@rivete.store and we will reach out to the manufacturer to answer your queries. We will forward any queries to our Brand Partners and Get Back That reply you need in time!
Price Match Guarantee
Price Match Guarantee
About Rivete Smart Suite's Shipping & Returns Process
Welcome to Rivete Smart Suite, your trusted online retailer specializing in the Advanced Mobility & Recovery niches. We pride ourselves on offering competitive prices and a handpicked selection of high-quality, innovative products designed to enrich your independence, mobility, and recovery journey. We are authorized Resellers in Partnership through vetted and documented contracts with our Suppliers "Who We Work With" on our home page.
Our goal is to provide an exceptional shopping experience by combining well-researched, high-demand mobility and recovery solutions with top-rated customer support. At Rivete, we aim to empower our customers with enhanced mobility, independence, and rehabilitation for a more fulfilling lifestyle.
Who We Are?
Based in San Francisco, we operate offices nationwide, collaborating with top-tier U.S. manufacturers and suppliers to bring you the best products in the market. While we currently sell exclusively to the U.S. market, we are excited to expand into broader markets soon.
How We Deliver?
We partner with trusted carriers, including FedEx, UPS, and USPS, to offer fast and reliable shipping. Local distributions are managed seamlessly to ensure that your orders reach you promptly and securely.
Should you have any questions about our products or wish to check availability, please reach out via our Contact Us page. Our team is always here to assist.
Shipping Designations and Policies
At Rivete, we’ve established clear shipping designations and policies to cater to our valued customers while respecting our partnerships with trusted manufacturers and suppliers.
What You Need to Know
Our Promise
We are committed to offering the best deals throughout the year, ensuring that you always enjoy fair shipping options tailored to your needs. Clear explanations and detailed terms will accompany every eligible product for free shipping or special delivery rates.
Shipping Policy
At Rivete, we strive to make your shipping process as seamless and transparent as possible. Please review our detailed shipping methods, rates, and timelines below:
Shipping Methods:
- Standard Economy
- Priority Mail
- Express Mail
- LTL (Less-Than-Truckload) for heavier or larger items
Tracking information for your order will be provided once your shipment is dispatched.
Handling Time & Transit Time: Between
Total Delivery Time: Average 5-12 business days. Contingent upon the following conditions and scenarios:
Shipping Costs: The total delivery time is calculated based on handling time and transit time. For most products, you can expect delivery within 5–12 business days, including processing.
Special Considerations: Orders placed on weekends or public holidays will be processed the following business day.
WE ARE ALWAYS OPEN FOR BUSINESS. HAVE FAITH AND PLACE YOUR ORDERS; YOU ARE IN GOOD HANDS!!
Free Shipping Eligibility: Available on orders over $150 and heavy items as mentioned below; will ship by LTL. FREE SHIPPING on all orders is available on orders of $150 and within the United States only at this time.
Why Choose Rivete's Shipping Policy?
At Rivete, we prioritize transparency and reliability in shipping. With straightforward timelines and competitive rates, you can shop confidently, knowing your order is in trusted hands.
We also understand your eagerness and excitement upon receipt of your awaited investments. We care for you, and we value your business. we also understand we'd feel the same way too!
Shipping Rates and Free Shipping:
- Free Shipping: Orders over $150 within the United States qualify for free shipping, applied automatically at checkout.
- Expedited Shipping: Rates for Priority and Express Shipping are calculated in real-time at checkout.
- Heavy Items: Items over 100 lbs require LTL freight shipping. Charges will be calculated in real-time at checkout, based on location and size.
Order Processing Times:
- Orders will be processed on a first-come, first-serve basis or, in some cases, based on item weight, nature, and the vendor supplying that product and shipping it out to you.
- We do our best to always "process" and finalize payments, relay information to our brand partners on the same business day, usually within the first hour we receive them.
- Orders typically ship within 1–3 business days.
- For certain items, processing may take up to but not exactly. it could be shorter depending on our brand partners and who we work with, a broad delivery window of 5–7 business days. This is dependent on customization and availability. For example, consider a highly customized wheelchair, such as one with new upholstery or custom-colored textiles, or combined orders. This may either be shipped in one package or separately, once again keeping in mind, the items' total weight and dimensions.
- A tracking number will be sent via email once your order has been dispatched.
Special Shipping for Karman Mobility Products:
Orders over $199 for Karman Mobility products qualify for free shipping. These items may follow unique shipping timelines, and any exceptions will be communicated promptly via email.
Special Shipping for Kineon MOVE+ PRo Products:
Free 1-2 Day Express Free Delivery within the United States with no handling fees and shipped by Kineon Move+Pro directly to you.
Special Shipping From Kineon: Managed through Shopify Collective and in association with our Shipping & Returns Policies to ensure you get your order within 2-3 days.
Returns for Kineon Move+Pro: Easy No questions asked returns with the possibility to try your MOVE+pro for 30 days before committing to buy. Sounds like a really sweet deal to us!
Special Returns & Shipping for ComfyGo: orders are processed within 1-5 business days on receipt of order and shipped via LTL, FedEx, Freight, DHl, UPS & USPS.
For returns: All returns are accepted; however, note that you may incur a standard 25% restocking and inspection fee. If the product is returned in a different condition than it was sent, a maximum of 50% damage fees is assessed on the price of the product. For more details, refer to this page: ComfyGo Shipping & Returns Policy.
Returns & Exchanges Policy
We understand that circumstances may arise where a return or exchange is necessary. Our return policies are outlined below to ensure transparency and fairness:
General Return Guidelines
We want you to be fully satisfied with your purchase. If, for any reason, you are not happy, you may return most items within 30 days of delivery for a refund or exchange. Returns are not limited to defective items and may be initiated for other valid reasons, such as dissatisfaction or incorrect shipments. Items must be unused, in their original packaging, and accompanied by proof of purchase.
Custom or Heavy-Weight Items
Custom or heavy-weight items may not qualify for returns due to their specialized nature. Any exceptions will be outlined clearly for applicable products. Only in some cases it maybe given provided information and evidence for such returns are part of the return claim.
Refund Processing
- Refunds will be issued back to the original payment method.
- Please note that shipping costs from the original purchase are non-refundable.
- Once your return is received and inspected, you will be notified of the status via email. Approved refunds are typically processed within 7–10 business days, depending on your payment provider.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
How to Initiate a Return or Exchange
To initiate a return or exchange, please contact us at info@rivete.store. For specific returns or exchanges, please consult the vendor-specific policies below:
Refund Policy Summary
- Refunds are issued upon inspection and approval.
- Refunds will reflect in your account within 7–10 business days (varies by payment provider). We only refund to the payment source or method used at the time of the transaction and to no other method.
- Shipping fees from the original purchase are non-refundable.
Track Your Order
Track your shipment using these links:
- FedEx: FedEx Tracking
- USPS Priority Mail: USPS Tracking
- UPS: UPS Tracking
For any updates, delays, or additional details, customers are encouraged to create an account with us for real-time notifications, order modifications, and reward points for future discounts.
Holiday and Future Expansion Note:
At this time, Rivete only ships within the United States. However, we are exploring expansion to international markets shortly. Stay tuned for updates!
What to Expect in Shipping Charges with your purchases. Terms& Conditions Section:
- Shipping charges for heavy items over 100 lbs are calculated in real time at checkout.
- Returns are not limited to defective items and include reasons like dissatisfaction or incorrect shipments.
- Customers bear return shipping costs for non-defective items, while defective or incorrect items qualify for Rivete-covered return shipping.
- Refunds are processed within 7–10 business days after inspection and approval.