Shoprider® Echo+ Electric Mobility Scooter- Lightweight, Reliable & Easy to Transport

Technical Specifications

From the Manufacturer: The Echo + scooter has a lightweight frame designed for the user on the go. The scooter disassembles into
three main parts for portability and storage; with the heaviest part weighing just 40 lb. It has a swivel seat to easily enter and exit the scooter and a curved tiller for more leg room. The Echo + also comes standard with a quick connect battery pack, solid tires, and a new larger basket to store personal items.

Weight Capacity: 250 lbs

Dimensions:

Length: 39" Width: 22"

Grey
Model Number: SL-73N
Medicare Billing Code: TBA
+ 250lb Weight Capacity
+ Keyed Ignition System
+ Solid Flat Free Tires
SPECIFICATIONS
Weight Capacity 250 lbs
Width 22”
Length 39”
Unit Weight1 73 lbs
Max Speed2 3.8 mph
Ground Clearance 1.5”
Safe Climbing Angle 6º | 10%
Front Wheels 8” Solid
Rear Wheels 8” Solid
Suspension type Limited
Battery Options 12V 10Ah x 2
Battery Weights 8.5 lbs each
Range to 3 to 8 miles
Charger 2A Off-board
Tiller type T-Bar

Weight:

Performance:

Wheels:

Suspension: Limited

Battery Options: 12V 10Ah x 2

Battery Weight: 8.5 lbs each

Range per Charge: Up to 8 miles

Charger: 2A Off-board

Tiller Type: T-Bar

Available Color: Grey

Shoprider Series Warranty & Specifications

Have you recently purchased a Shoprider mobility product from Rivete Advanced Recovery & Mobility? Register your product within 30 days of purchase to activate your warranty:

Complete My Shoprider Warranty Registration

For questions, contact us at info@rivete.store and we will assist you.

Warranty Coverage Summary

Effective February 4, 2025

Standard Scooters & Power Chairs

Component	Coverage
Frame	5 years
Electronics	12 months
Motor / Transaxle / Brake	12 months
Batteries	6 months

E-Line Scooters (Echo+, Explorer, Expedition XL4)

Component	Coverage
Frame	10 years
Electronics	12 months
Motor / Transaxle / Brake	12 months
Batteries	6–12 months

Replacement Parts

Parts warranty is 3 months or the remainder of the original unit warranty, whichever is longer.

Warranty Labor Service Contract

A one-year warranty labor service contract is required and priced as follows (per serial number):

• Compact and mid-size scooters: $45
• Heavy-duty scooters: $45
• Power chairs: $65

Shipping & Delivery Notes

• Lead time: Typically within 7 business days for standard items from purchase order receipt.
• White Glove Service: Available upon request at time of order. Flagship product prices include freight and White Glove Service.
• Battery inclusions: Compact and mid-size scooters include installed batteries and front basket. Heavy-duty scooters and power chairs include installed batteries (75 Ah batteries available at additional charge).
• Fuel surcharge: 1% on all product invoices.

Full Warranty Terms & Conditions

Shoprider Mobility Products, Inc. (“Distributor”) warrants its electric scooters and power chairs against certain defects in materials and workmanship from the date of purchase, subject to the conditions and exclusions below.

1. This warranty is valid only on products purchased in the United States from an authorized Shoprider provider.
2. This warranty applies only to the original purchaser and does not extend to any subsequent purchaser, assignee, or other recipient.
3. This warranty covers replacement or repair of defective parts only, at Shoprider’s discretion. It does not cover labor charges, shipping to/from an authorized provider, or expedited shipping fees.
4. All warranty replacement parts are covered from the date of original purchase, not from the date of part replacement. To make a claim, deliver the product to an authorized Shoprider provider with proof of purchase. This warranty does not cover pick-up, delivery, or house calls.
5. This warranty does not apply unless the Registration Card is completed and returned within 30 days of purchase.
6. This warranty is void if the product is modified in any way, including use of non-genuine Shoprider parts.

Warranty Exceptions

• Transaxle: Warranty does not apply if there is an increase in operational noise level.
• Motor: Damage to the commutator caused by failure to replace worn motor brushes voids the warranty. Motor brushes are warranted for one year.
• Brake pads: Wear item; warranted for one year.
• Batteries: Not covered under this warranty; covered by the battery manufacturer. Battery charger covered for one year from date of purchase.
• Controllers: Not covered under this warranty; covered by the controller manufacturer. Warranty may be voided by user negligence or liquid damage.
• Wear items not covered: Plastic shrouding, seat upholstery, arm pads, and tires.
• Maintenance: Annual maintenance schedule must be followed. Labor for routine maintenance (e.g., flat tire repairs) is not covered.

Additional Terms

• All transportation costs and shipping damage incurred when submitting parts for repair or replacement are the responsibility of the original purchaser.
• Any implied warranty imposed by state consumer law is limited to the extent permitted by law.
• Distributor expressly disclaims all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.
• Distributor’s entire liability is limited to repair of the defective component. If repair is not possible, liability is limited to actual damages not exceeding the amount paid. Distributor is not liable for indirect, incidental, special, or consequential damages.
• This Agreement is governed by the laws of the State of California.

Questions?

Contact us at info@rivete.store and we will assist you or connect you with Shoprider directly.

Rivete Advanced Recovery & Mobility: SHIPPING & RETURNS POLICY

Welcome to Rivete Advanced Recovery & Mobility, your trusted online retailer specializing in mobility devices and recovery equipment. We are authorized resellers in partnership through vetted contracts with top-tier U.S. manufacturers.

At Rivete, we strive to make your shipping and returns process as seamless and transparent as possible. Please review our detailed policies below.

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Order Processing & Shipping Timelines

We partner with trusted carriers (FedEx, UPS, USPS, and specialized LTL Freight) to offer reliable shipping exclusively within the contiguous United States.

• Order Cut-Off Time: 5:00 PM (EST)
• Handling/Processing Time: 1 to 3 business days (Monday – Friday). Highly customized items may require up to 5 business days for processing.
• Standard Transit Time: 5 to 12 business days (Monday – Friday) depending on the item, weight, and destination.
• Tracking: A tracking number will be sent via email once your order has been dispatched.

Shipping Rates & Tiers

Shipping rates are calculated at checkout based on the total shipping weight of your order.

• Standard Shipping (Under 20 lbs): $9.99 — estimated transit 5–7 business days via FedEx, UPS, or USPS.
• Free Standard Shipping (20 lbs – 99.99 lbs): $0.00 — estimated transit 5–10 business days via LTL freight. Includes curbside delivery.
• Heavy LTL Freight (100 lbs – 399.99 lbs): $250.00 flat rate — estimated transit 5–10 business days. Required for mobility scooters and power chairs. Includes curbside delivery with a liftgate.
• White Glove In-Home Setup (400+ lbs): $350.00 flat rate — estimated transit 7–12 business days. Includes inside delivery, unboxing, and setup by a certified technician.

Brand-Specific Shipping Notes

• Kineon MOVE+ Pro: Fulfilled directly by Kineon via our Shopify Collective partnership. Shipping timelines and rates are managed by the supplier and may differ from the standard tiers above.
• ComfyGO: Heavy ComfyGO units require LTL freight and standard processing (1–5 business days) prior to shipment.

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Returns & Exchanges Policy

We want you to be fully satisfied with your purchase. If you are not happy, you may return most items within 30 days of delivery for a refund or exchange.

General Return Conditions

• Items must be unused, in their original condition, and in their original packaging.
• Customers are responsible for all return shipping costs unless the item arrived defective or incorrect.
• Original shipping charges paid at checkout are non-refundable.

How to Initiate a Return

To start a return, please email info@rivete.store with your order number and reason for return. We will provide you with the proper RMA (Return Merchandise Authorization) and the correct warehouse address to send your item.

Brand-Specific Return Rules & Fees

• Kineon MOVE+ Pro: Offers an easy, no-questions-asked 30-day return policy so you can try your device risk-free.
• ComfyGO Mobility: All ComfyGO returns are subject to a 25% restocking and inspection fee. If the product is returned in a different condition than it was sent, a maximum 50% damage fee may be assessed.
• Custom & Built-to-Order Items: Custom wheelchairs, specific color configurations, or heavy-weight built-to-order items are considered Final Sale and do not qualify for returns.

Refunds

Once your return is received and inspected at the warehouse, you will be notified via email. Approved refunds will be issued back to the original payment method only. Please allow 7–10 business days for the funds to reflect in your account, depending on your bank or payment provider.

Rivete Smart Suite

5 Great Reasons to Buy from Us

1.Quality Assurance: We partner with industry-leading manufacturers to bring you products that meet the highest standards of quality and reliability. Each item in our store is rigorously tested to ensure it delivers exceptional performance and durability.

2.Expertise and Experience: With years of experience in the mobility and recovery that can revolutionize each hour for you!

At Rivete Smart Suite, we're all about smart life enhancing and independence boosting solutions, which is why we married two concepts of wellbeing and are headed that way in our future!

Our team is well equipped to provide you with knowledgeable advice and timely support, as we understand your time is precious as are your unique needs.

Reach out to us with any queries and we're ready to help you find your perfect solution here on Rivete Smart Suite.

3.Customer-Centric Approach: Your satisfaction is our top priority. We offer personalized service, attentive support, and a hassle-free shopping experience. From product selection to after-sales service, we’re here to assist you every step of the way.

4.Innovative Solutions: Stay ahead of the curve with our selection of state-of-the-art mobility and exoskeleton products. We continuously update our inventory to include the latest advancements in technology, ensuring you have access to the most innovative solutions on the market.

5.Competitive Pricing: We believe that top-quality products should be accessible to everyone. That’s why we offer competitive pricing on all our items, along with special promotions and discounts to provide you with the best value for your investment.

HOW WE STAND APART!

Reasons to Buy from Us

1. Expertise in Mobility Solutions: With extensive experience in the mobility & movement and recovery niches, we understand the unique needs of our customers and provide tailored solutions.
2. Authorized Reseller: As a non-stocking authorized reseller, we ensure that all our products, at Rivete Smart Suite, are genuine and come directly from the manufacturer.
3. Quality Assurance: We are committed to offering only the highest quality products. The Rivete Smart Suit is rigorously tested to meet the highest standards of performance and durability.
4. Customer Support: Our dedicated customer support team is always ready to assist with any questions or concerns, ensuring a smooth and satisfying purchasing experience.
5. Competitive Pricing: We offer competitive pricing on all our products, including the Rivete Smart Suit, providing excellent value for money.
6. Business Relationships: We have strong relationships with exoskeleton manufacturers and suppliers, ensuring that we can provide the latest and most advanced products on the market.
7. Tax Permits and Business Accounts: We are knowledgeable about tax permits and business accounts, making the purchasing process seamless and hassle-free for our customers.

Tax and sales tax are according to states delivered to and the frequency of either in state or out of state deliveries and freight considerations. Where needed we will take it upon ourselves to relay you the correct information from our brand partners.

1. Product Specifications: We provide detailed product specifications and information, helping customers make informed decisions about their purchases. We also believe in enriching and entertaining you with product specific media, video or otherwise to showcase the high quality of our brand Partners' products before you receieve them. 
2. After-Sales Service: Our commitment to customer satisfaction extends beyond the sale. We offer comprehensive after-sales service to ensure that our customers are fully supported.
3. Innovation and Technology: Rivete Smart Suite is at the forefront of innovation and technology, offering advanced features that enhance mobility and improve quality of life.
4. Our Shipping Policy and returns are easy and Pro You! User friendly and easy.
5. We partner with Brands who are all about the customer user experiences and shopping experience, who have generous warranties and affordable added warranties, should you need to add it after the usually 1-3 year warranty. Options for parts and specifics are among the most customer friendly in the industry. 
6. We also work to ensure you have a great experience from chekout to delivery. 

By choosing to buy from us, customers can be confident that they are getting a top-quality product backed by exceptional service and support.

 

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference.  

We want you to feel confident that you are getting the absolute best price for the product you are ordering.  

If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee

• Promotions such as rebates and buy one, get one free offers are not eligible

• The item must be in stock on the competitors website

• The competitor must be an online store, they may not have a retail location

• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)

• The competitor must be an Authorized Retailer of the product in question

• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

In addition to this, forming the conditions, there are some more details:

Terms and Conditions

1. Eligible Products:

   • The product must be identical, including the model number, color, size, and condition.

   • The product must be in stock and available for immediate purchase at the lower price from an authorized retailer.

2. Eligible Retailers:

   • Price matches are applicable to prices found at authorized retailers only. Third-party marketplaces and auction sites are excluded.

3. Proof of Lower Price:

   • Customers must provide proof of the lower price, such as a current advertisement, website URL, or a printed quote from the authorized retailer.

4. Time Frame:

   • The Price Match Guarantee is valid within 30 days of the original purchase date.

Limitations

1. Exclusions:

   • Price matches do not apply to:

     • Clearance, closeout, damaged, open-box, refurbished, or pre-owned items.

     • Items sold through membership clubs or loyalty programs.

     • Limited-time sales events such as Black Friday, Cyber Monday, or holiday promotions.

2. Bundled Offers:

   • Price matches do not apply to bundle offers or promotional packages that include free or discounted items.

3. Shipping and Handling:

   • The price match applies to the product price before shipping and handling charges. Any additional costs for shipping and handling will not be included in the price match calculation.

4. Limit of One Price Match:

   • Customers are limited to one price match per identical item, per customer, during the 30-day period.

How to Request a Price Match

To request a price match, please contact our Customer Service team at [Customer Service Email/Phone Number]. Provide the following information:

• Your name and contact information.

• Proof of the lower price (e.g., advertisement, website URL, printed quote).

• Details of your original purchase, including the order number and purchase date.

Our team will review your request and confirm eligibility within 5-7 business days. If approved, we will refund the difference to your original method of payment.
Guarantee Your Savings.

At Rivete Smart Suite, we strive to offer competitive prices and exceptional value. Our Price Match Guarantee ensures you can shop with confidence, knowing you are getting the best deal possible. If you have any questions or need assistance, our Customer Service team is here to help.

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