Shoprider® Expedition XL4 Mobility Scooter: A Heavy-Duty, New Model

From the Manufacturer:

1. The Expedition XL4 is a four-wheel scooter with a
   350 lb. weight capacity: The unit comes standard with a deluxe captain’s seat that can accommodate most users.
2. Controls: It has an adjustable tiller for added user comfort and a front headlight for added convenience
   for evening operation.
3. Tires: Fitted with 12.5” pneumatic wheels give the unit 3” ground clearance for operation on multiple terrains. The Explorer also features a built in USB charging port, and cell phone storage pocket.
4. Grey Model Number: TE-9
   Medicare Billing Code:
   + 350lb Weight Capacity
   + Pneumatic Tires
   + LED Headlight
   

SPECIFICATIONS
Weight Capacity 350 lbs
Width 25”
Length 54”
Unit Weight1 222 lbs
Max Speed2 6.8 mph
Ground Clearance 3”
Safe Climbing Angle 6º | 10%
Front Wheels 12.5” Pneumatic
Rear Wheels 12.5” Pneumatic
Suspension type Limited
Battery Options 12V 36Ah x 2
Battery Weights 22 lbs each
Range Up To3 up-to 20 miles
Charger 5A Off-board
Tiller type Virtual
Available Color:
+ Storage Pocket on Tiller
+ Up to 20 Miles Range
+ Built in USB Port

Technical Specifications Explained:

Key Specifications of the Shoprider Expedition XL4 Mobility Scooter

Weight Capacity: Engineered to support up to 350 lbs, delivering dependable and secure mobility for a wide range of users.

Dimensions: A compact yet spacious design, measuring 25 inches in width and 54 inches in length, perfect for versatile use.

Ground Clearance: 3 inches of clearance ensures a smooth ride across various terrains, from sidewalks to gravel paths.

Top Speed: Cruise confidently at a maximum speed of 6.8 mph, balancing efficiency with safety.

Range Per Charge: Travel up to 20 miles on a single charge, offering freedom for extended outings.

Climbing Ability: Capable of tackling inclines up to 6º or 10%, making gentle slopes effortless.

Wheel Design: Durable 12.5-inch pneumatic front and rear wheels for superior stability and traction.

Suspension: Equipped with a limited suspension system for added comfort during your rides.

Battery Details: Powered by two 12V 36Ah batteries, each weighing 22 lbs, providing reliable performance.

Charger Type: Includes a 5A off-board charger for convenient recharging.

Tiller Type: Features a virtual adjustable tiller for personalized steering comfort.

Color Option: Available in a sleek grey finish to suit modern tastes

Shoprider Series Warranty & Specifications

Have you recently purchased a Shoprider mobility product from Rivete Advanced Recovery & Mobility? Register your product within 30 days of purchase to activate your warranty:

Complete My Shoprider Warranty Registration

For questions, contact us at info@rivete.store and we will assist you.

Warranty Coverage Summary

Effective February 4, 2025

Standard Scooters & Power Chairs

Component	Coverage
Frame	5 years
Electronics	12 months
Motor / Transaxle / Brake	12 months
Batteries	6 months

E-Line Scooters (Echo+, Explorer, Expedition XL4)

Component	Coverage
Frame	10 years
Electronics	12 months
Motor / Transaxle / Brake	12 months
Batteries	6–12 months

Replacement Parts

Parts warranty is 3 months or the remainder of the original unit warranty, whichever is longer.

Warranty Labor Service Contract

A one-year warranty labor service contract is required and priced as follows (per serial number):

• Compact and mid-size scooters: $45
• Heavy-duty scooters: $45
• Power chairs: $65

Shipping & Delivery Notes

• Lead time: Typically within 7 business days for standard items from purchase order receipt.
• White Glove Service: Available upon request at time of order. Flagship product prices include freight and White Glove Service.
• Battery inclusions: Compact and mid-size scooters include installed batteries and front basket. Heavy-duty scooters and power chairs include installed batteries (75 Ah batteries available at additional charge).
• Fuel surcharge: 1% on all product invoices.

Full Warranty Terms & Conditions

Shoprider Mobility Products, Inc. (“Distributor”) warrants its electric scooters and power chairs against certain defects in materials and workmanship from the date of purchase, subject to the conditions and exclusions below.

1. This warranty is valid only on products purchased in the United States from an authorized Shoprider provider.
2. This warranty applies only to the original purchaser and does not extend to any subsequent purchaser, assignee, or other recipient.
3. This warranty covers replacement or repair of defective parts only, at Shoprider’s discretion. It does not cover labor charges, shipping to/from an authorized provider, or expedited shipping fees.
4. All warranty replacement parts are covered from the date of original purchase, not from the date of part replacement. To make a claim, deliver the product to an authorized Shoprider provider with proof of purchase. This warranty does not cover pick-up, delivery, or house calls.
5. This warranty does not apply unless the Registration Card is completed and returned within 30 days of purchase.
6. This warranty is void if the product is modified in any way, including use of non-genuine Shoprider parts.

Warranty Exceptions

• Transaxle: Warranty does not apply if there is an increase in operational noise level.
• Motor: Damage to the commutator caused by failure to replace worn motor brushes voids the warranty. Motor brushes are warranted for one year.
• Brake pads: Wear item; warranted for one year.
• Batteries: Not covered under this warranty; covered by the battery manufacturer. Battery charger covered for one year from date of purchase.
• Controllers: Not covered under this warranty; covered by the controller manufacturer. Warranty may be voided by user negligence or liquid damage.
• Wear items not covered: Plastic shrouding, seat upholstery, arm pads, and tires.
• Maintenance: Annual maintenance schedule must be followed. Labor for routine maintenance (e.g., flat tire repairs) is not covered.

Additional Terms

• All transportation costs and shipping damage incurred when submitting parts for repair or replacement are the responsibility of the original purchaser.
• Any implied warranty imposed by state consumer law is limited to the extent permitted by law.
• Distributor expressly disclaims all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.
• Distributor’s entire liability is limited to repair of the defective component. If repair is not possible, liability is limited to actual damages not exceeding the amount paid. Distributor is not liable for indirect, incidental, special, or consequential damages.
• This Agreement is governed by the laws of the State of California.

Questions?

Contact us at info@rivete.store and we will assist you or connect you with Shoprider directly.

Shoprider's shipping and returns policies in the United States include the following details:

Shipping Policies

• Delivery Methods: Shoprider products are shipped via reliable carriers such as FedEx or UPS.
• Tracking Information: Customers receive tracking details upon dispatch to monitor their orders.
• Delivery Times: Shipping times vary depending on the product type and location, with most orders processed promptly.

Returns Policies

• Return Window: Returns are accepted within 30 days of receipt, provided items are in their original condition, unused, and include all packaging and tags.
• Restocking Fees: Certain fees, such as restocking or pickup fees, may apply for returns.
• Return Process: Customers are encouraged to contact Shoprider or the authorized provider for specific return instructions.

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference.  

We want you to feel confident that you are getting the absolute best price for the product you are ordering.  

If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee

• Promotions such as rebates and buy one, get one free offers are not eligible

• The item must be in stock on the competitors website

• The competitor must be an online store, they may not have a retail location

• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)

• The competitor must be an Authorized Retailer of the product in question

• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

In addition to this, forming the conditions, there are some more details:

Terms and Conditions

1. Eligible Products:

   • The product must be identical, including the model number, color, size, and condition.

   • The product must be in stock and available for immediate purchase at the lower price from an authorized retailer.

2. Eligible Retailers:

   • Price matches are applicable to prices found at authorized retailers only. Third-party marketplaces and auction sites are excluded.

3. Proof of Lower Price:

   • Customers must provide proof of the lower price, such as a current advertisement, website URL, or a printed quote from the authorized retailer.

4. Time Frame:

   • The Price Match Guarantee is valid within 30 days of the original purchase date.

Limitations

1. Exclusions:

   • Price matches do not apply to:

     • Clearance, closeout, damaged, open-box, refurbished, or pre-owned items.

     • Items sold through membership clubs or loyalty programs.

     • Limited-time sales events such as Black Friday, Cyber Monday, or holiday promotions.

2. Bundled Offers:

   • Price matches do not apply to bundle offers or promotional packages that include free or discounted items.

3. Shipping and Handling:

   • The price match applies to the product price before shipping and handling charges. Any additional costs for shipping and handling will not be included in the price match calculation.

4. Limit of One Price Match:

   • Customers are limited to one price match per identical item, per customer, during the 30-day period.

How to Request a Price Match

To request a price match, please contact our Customer Service team at [Customer Service Email/Phone Number]. Provide the following information:

• Your name and contact information.

• Proof of the lower price (e.g., advertisement, website URL, printed quote).

• Details of your original purchase, including the order number and purchase date.

Our team will review your request and confirm eligibility within 5-7 business days. If approved, we will refund the difference to your original method of payment.
Guarantee Your Savings.

At Rivete Smart Suite, we strive to offer competitive prices and exceptional value. Our Price Match Guarantee ensures you can shop with confidence, knowing you are getting the best deal possible. If you have any questions or need assistance, our Customer Service team is here to help.

Rivete Smart Suite

5 Great Reasons to Buy from Us

1.Quality Assurance: We partner with industry-leading manufacturers to bring you products that meet the highest standards of quality and reliability. Each item in our store is rigorously tested to ensure it delivers exceptional performance and durability.

2.Expertise and Experience: With years of experience in the mobility and recovery that can revolutionize each hour for you!

At Rivete Smart Suite, we're all about smart life enhancing and independence boosting solutions, which is why we married two concepts of wellbeing and are headed that way in our future!

Our team is well equipped to provide you with knowledgeable advice and timely support, as we understand your time is precious as are your unique needs.

Reach out to us with any queries and we're ready to help you find your perfect solution here on Rivete Smart Suite.

3.Customer-Centric Approach: Your satisfaction is our top priority. We offer personalized service, attentive support, and a hassle-free shopping experience. From product selection to after-sales service, we’re here to assist you every step of the way.

4.Innovative Solutions: Stay ahead of the curve with our selection of state-of-the-art mobility and exoskeleton products. We continuously update our inventory to include the latest advancements in technology, ensuring you have access to the most innovative solutions on the market.

5.Competitive Pricing: We believe that top-quality products should be accessible to everyone. That’s why we offer competitive pricing on all our items, along with special promotions and discounts to provide you with the best value for your investment.

HOW WE STAND APART!

Reasons to Buy from Us

1. Expertise in Mobility Solutions: With extensive experience in the mobility & movement and recovery niches, we understand the unique needs of our customers and provide tailored solutions.
2. Authorized Reseller: As a non-stocking authorized reseller, we ensure that all our products, at Rivete Smart Suite, are genuine and come directly from the manufacturer.
3. Quality Assurance: We are committed to offering only the highest quality products. The Rivete Smart Suit is rigorously tested to meet the highest standards of performance and durability.
4. Customer Support: Our dedicated customer support team is always ready to assist with any questions or concerns, ensuring a smooth and satisfying purchasing experience.
5. Competitive Pricing: We offer competitive pricing on all our products, including the Rivete Smart Suit, providing excellent value for money.
6. Business Relationships: We have strong relationships with exoskeleton manufacturers and suppliers, ensuring that we can provide the latest and most advanced products on the market.
7. Tax Permits and Business Accounts: We are knowledgeable about tax permits and business accounts, making the purchasing process seamless and hassle-free for our customers.

Tax and sales tax are according to states delivered to and the frequency of either in state or out of state deliveries and freight considerations. Where needed we will take it upon ourselves to relay you the correct information from our brand partners.

1. Product Specifications: We provide detailed product specifications and information, helping customers make informed decisions about their purchases. We also believe in enriching and entertaining you with product specific media, video or otherwise to showcase the high quality of our brand Partners' products before you receieve them. 
2. After-Sales Service: Our commitment to customer satisfaction extends beyond the sale. We offer comprehensive after-sales service to ensure that our customers are fully supported.
3. Innovation and Technology: Rivete Smart Suite is at the forefront of innovation and technology, offering advanced features that enhance mobility and improve quality of life.
4. Our Shipping Policy and returns are easy and Pro You! User friendly and easy.
5. We partner with Brands who are all about the customer user experiences and shopping experience, who have generous warranties and affordable added warranties, should you need to add it after the usually 1-3 year warranty. Options for parts and specifics are among the most customer friendly in the industry. 
6. We also work to ensure you have a great experience from chekout to delivery. 

By choosing to buy from us, customers can be confident that they are getting a top-quality product backed by exceptional service and support.

 

Rivete Advanced Recovery & Mobility: SHIPPING & RETURNS POLICY

Welcome to Rivete Advanced Recovery & Mobility, your trusted online retailer specializing in mobility devices and recovery equipment. We are authorized resellers in partnership through vetted contracts with top-tier U.S. manufacturers.

At Rivete, we strive to make your shipping and returns process as seamless and transparent as possible. Please review our detailed policies below.

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Order Processing & Shipping Timelines

We partner with trusted carriers (FedEx, UPS, USPS, and specialized LTL Freight) to offer reliable shipping exclusively within the contiguous United States.

• Order Cut-Off Time: 5:00 PM (EST)
• Handling/Processing Time: 1 to 3 business days (Monday – Friday). Highly customized items may require up to 5 business days for processing.
• Standard Transit Time: 5 to 12 business days (Monday – Friday) depending on the item, weight, and destination.
• Tracking: A tracking number will be sent via email once your order has been dispatched.

Shipping Rates & Tiers

Shipping rates are calculated at checkout based on the total shipping weight of your order.

• Standard Shipping (Under 20 lbs): $9.99 — estimated transit 5–7 business days via FedEx, UPS, or USPS.
• Free Standard Shipping (20 lbs – 99.99 lbs): $0.00 — estimated transit 5–10 business days via LTL freight. Includes curbside delivery.
• Heavy LTL Freight (100 lbs – 399.99 lbs): $250.00 flat rate — estimated transit 5–10 business days. Required for mobility scooters and power chairs. Includes curbside delivery with a liftgate.
• White Glove In-Home Setup (400+ lbs): $350.00 flat rate — estimated transit 7–12 business days. Includes inside delivery, unboxing, and setup by a certified technician.

Brand-Specific Shipping Notes

• Kineon MOVE+ Pro: Fulfilled directly by Kineon via our Shopify Collective partnership. Shipping timelines and rates are managed by the supplier and may differ from the standard tiers above.
• ComfyGO: Heavy ComfyGO units require LTL freight and standard processing (1–5 business days) prior to shipment.

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Returns & Exchanges Policy

We want you to be fully satisfied with your purchase. If you are not happy, you may return most items within 30 days of delivery for a refund or exchange.

General Return Conditions

• Items must be unused, in their original condition, and in their original packaging.
• Customers are responsible for all return shipping costs unless the item arrived defective or incorrect.
• Original shipping charges paid at checkout are non-refundable.

How to Initiate a Return

To start a return, please email info@rivete.store with your order number and reason for return. We will provide you with the proper RMA (Return Merchandise Authorization) and the correct warehouse address to send your item.

Brand-Specific Return Rules & Fees

• Kineon MOVE+ Pro: Offers an easy, no-questions-asked 30-day return policy so you can try your device risk-free.
• ComfyGO Mobility: All ComfyGO returns are subject to a 25% restocking and inspection fee. If the product is returned in a different condition than it was sent, a maximum 50% damage fee may be assessed.
• Custom & Built-to-Order Items: Custom wheelchairs, specific color configurations, or heavy-weight built-to-order items are considered Final Sale and do not qualify for returns.

Refunds

Once your return is received and inspected at the warehouse, you will be notified via email. Approved refunds will be issued back to the original payment method only. Please allow 7–10 business days for the funds to reflect in your account, depending on your bank or payment provider.

Payments We Accept at Rivete Smart Suite

At Rivete, we strive to make your shopping experience seamless and convenient by offering a diverse range of payment options to suit your needs.

1. Credit and Debit Cards

We accept all major credit and debit cards, including:

• Visa
• Mastercard
• American Express
• Discover

Why Choose This Option?
Credit and debit cards provide a secure and swift way to complete your purchase. Your card details are encrypted and processed through trusted payment gateways, ensuring your information is safe and private.

2. Shop Pay

Enjoy a faster, safer checkout experience with Shop Pay. This flexible option keeps your payment information stored for future use.

Why Choose Shop Pay?

• Accelerated checkout for returning customers.
• Option to split purchases into interest-free installments.
• Trusted by millions for secure and seamless payments.

3. Buy Now, Pay Later with Affirm

We’ve partnered with Affirm to offer flexible payment plans tailored to your budget.

Why Choose Affirm?

• Split your purchase into manageable monthly payments.
• Access various payment plans designed to fit your needs.

How It Works:

1. Select Affirm at checkout.
2. Complete a quick application to determine eligibility.
3. Choose your preferred payment plan and enjoy your purchase right away.

Note: Affirm is subject to credit approval. Terms and conditions apply.

4. Sika Payments

Experience secure and modern payment processing with Sika Payments.

Why Choose Sika Payments?

• Hassle-free transactions supported by advanced security features.
• Accessible via various international and local payment options.
• Designed to simplify payments for both customers and merchants.

5. Digital Wallets

We accept popular digital wallets for a faster and more convenient checkout experience, including:

• Apple Pay
• Google Pay
• PayPal

Why Choose Digital Wallets?
Digital wallets allow for secure transactions without manually entering card details. Simply log in to your wallet account and confirm the payment with ease.

6. Bank Transfers

For larger purchases, direct bank transfers provide an additional layer of security.

How It Works:

1. Select "Bank Transfer" at checkout.
2. Follow the instructions provided to complete the transfer.
3. Once payment is confirmed, your order will be processed swiftly.

7. Cryptocurrency

For tech-savvy shoppers, we accept select cryptocurrencies, such as Bitcoin and Ethereum. Payments are processed via a secure crypto payment gateway.

Why Choose Cryptocurrency?
Cryptocurrency payments offer a decentralized and secure way to complete your purchase. Transactions are fast, transparent, and innovative.

8. Gift Cards

Redeem your Rivete gift card effortlessly at checkout by entering the unique code. Gift cards can be used for full or partial payments.

Need Assistance?

If you have questions about any of our payment methods or encounter issues during checkout, our support team is here to help. Please contact us at:

• support@rivete.store
• info@rivete.store

HSA/FSA FAQ Recommendations 

1. Can I Use My HSA/FSA for Merchant name Products? 

Yes! You can use your HSA/FSA dollars to purchase eligible products on our website using the Sika Health payment method. All eligible products will say HSA/FSA eligible under the Product Description. When you add HSA/FSA eligible products to your cart, you can select the “Sika | Pay with HSA/FSA” payment method and follow the instructions. No receipts, no reimbursements, no hassle. 

2. What happens if I have both HSA/FSA eligible items and ineligible items in my cart? 

 If you have a mixed basket of eligible and ineligible products, Sika Health makes this very easy. When you select the “Sika | Pay with HSA/FSA” payment method at checkout, your cart will automatically be split into an eligible and ineligible subtotal. You can then add the appropriate payment method for each subtotal. Sika Health will handle the rest! 

3. What if I don't have enough money in my HSA/FSA account to cover my purchase amount? 

Not to worry! Sika Health can check your available HSA/FSA balance, charge that amount, and allow you to provide a backup credit or debit card to handle the rest. Enter your card details like normal and follow the prompts from Sika Health! 

4. What if I don’t have an HSA/FSA debit card? Can I still use Sika Health? 

Yes! If you would like to redeem your HSA/FSA funds for a purchase on our website and you don’t have an HSA/FSA card, you can choose Sika and pay with a normal credit or debit card. As long as one of the items in your cart is eligible, you will receive an email from Sika Health detailing the items, the card used, and a compliant itemized receipt attached. In this email will be everything you need to redeem your purchase for HSA/FSA dollars, including the proper receipt to submit to your HSA/FSA administrator. Download the itemized receipt and upload it to your HSA/FSA administrator to get reimbursed for your qualifying items.

5. My payment didn’t go through with Sika Health, why is that? 

There are a few potential reasons why this may happen. It’s possible your HSA/FSA card has not yet been activated, or that you are attempting to purchase ineligible products with an HSA/FSA card. If you believe it is something other than that, please reach out to support@sikahealth.com.

6. What is an HSA or FSA?

A Health Savings Account (HSA) is a pre-tax account that lets you set aside money for qualified healthcare expenses. Typically, you can sign up for an HSA when you sign up for a High Deductible Health Plan. These accounts are individually owned so the funds roll over each year and you can take them if you leave your job.

A Flexible Spending Arrangement (FSA) is an employer-offered benefit plan that lets you set aside money for qualified healthcare expenses. You can sign up for an FSA if your employer offers this option. It’s important to remember that FSA funds do not roll over at the end of the year (unless your employer allows it) and they immediately are returned to your employer if you leave your job. Spending with your pre-tax HSA/FSA funds helps you to save 30% to 50% on qualified health expenses. And we’re here to help you maximize your savings.

Sika makes it easy to discover and spend on qualified items at your favorite brands. Just look for Sika at checkout and start spending smarter today.

 

FAQ - Frequently Asked Questions