14 products

ComfyGO Shipping & Returns Policy

This page outlines the shipping and returns policy for ComfyGO mobility products purchased through Rivete Advanced Recovery & Mobility. For general Rivete shipping information, see our Shipping & Returns Policy.

Shipping & Delivery

All ComfyGO orders are processed within 1–5 business days of receipt (excluding weekends and holidays). You will receive a notification when your order has shipped.

Shipping charges are calculated and displayed at checkout. Deliveries are made by third-party carriers including DHL, FedEx, UPS, and USPS. The carrier may contact you by phone to coordinate delivery.

We do not ship to P.O. boxes. We ship within the contiguous United States only. International shipping is not available through Rivete.

ComfyGO Order Process

Once your order is received, ComfyGO verifies your details, prepares and customizes your mobility product to your specifications, conducts a final quality inspection, documents the serial number, and carefully repackages the item for safe transit directly to you.

White Glove Delivery

White Glove Delivery is available for select ComfyGO products and includes scheduled delivery, professional in-home placement, unpacking, assembly, and removal of packaging materials. Contact us at info@rivete.store to inquire about White Glove availability for your order.

Order Tracking

Once your order ships, you will receive an email with a tracking number. Please allow up to 48 hours for tracking information to become active. If you have not received your order within 5 days of your shipping confirmation, contact us at info@rivete.store.

Lost packages: Please notify us in writing of any non-delivered packages within 5 days of the estimated delivery date. ComfyGO will not be responsible for lost parcels without timely notification.

Returns Policy

We accept returns on unused ComfyGO items within 30 days of delivery, provided the item is in its original condition with all original packaging, accessories, and documentation included.

Return Fees

• Return Inspection Fee: $50 per item; $75 for trikes; 15% for accessories. Covers receiving, inspection, photography, and testing.
• Restocking Fee: Up to 50% of the product cost if the item is returned in a different condition than shipped, or if parts are damaged or missing.
• Processing Fee: 2.25% of the total product cost (non-refundable payment gateway charge).
• Return Shipping: Customer responsibility unless the return is due to a ComfyGO error or defective product. Average return shipping cost: $99.

How to Initiate a Return

1. Contact us at info@rivete.store with your order number and reason for return.
2. We will coordinate with ComfyGO to issue an RMA (Return Merchandise Authorization) number.
3. Follow the return shipping instructions provided. Items returned without an RMA will not be accepted.

Important Return Conditions

• All original components, accessories, manuals, and packaging must be included.
• Do not remove the UPC barcode or manufacturer seal until you have fully inspected and tested the product. Removal voids return eligibility.
• Used items are not eligible for return and are covered under their respective warranties.
• Items returned in violation of this policy will be rejected and returned to you at your expense.

Cancellations

Once an order has begun processing or has shipped, it cannot be cancelled. If you no longer want the item, an RMA must be requested and restocking fees will apply. You will be responsible for all return shipping costs.

Damaged Items

Inspect your order carefully upon delivery. If damage is present, mark the delivery as "DAMAGED" on the bill of lading or courier manifest at the time of receipt. Email photo evidence to info@rivete.store within 7 days of receipt to initiate a damage claim. Claims reported after 7 days cannot be processed.

Warranty

All new ComfyGO products are backed by a limited manufacturer warranty. Warranty details vary by product — refer to the Specs & Warranty section on the applicable product page. The warranty does not cover damage due to misuse or negligence, or normal wear components such as wheels, brakes, rubber parts, and accessories. A proof of purchase and serial number are required for all warranty claims.

Questions?

Contact us at info@rivete.store and we will follow up with ComfyGO on your behalf.

Payments We Accept at Rivete Smart Suite

At Rivete, we strive to make your shopping experience seamless and convenient by offering a diverse range of payment options to suit your needs.

1. Credit and Debit Cards

We accept all major credit and debit cards, including:

• Visa
• Mastercard
• American Express
• Discover

Why Choose This Option?
Credit and debit cards provide a secure and swift way to complete your purchase. Your card details are encrypted and processed through trusted payment gateways, ensuring your information is safe and private.

2. Shop Pay

Enjoy a faster, safer checkout experience with Shop Pay. This flexible option keeps your payment information stored for future use.

Why Choose Shop Pay?

• Accelerated checkout for returning customers.
• Option to split purchases into interest-free installments.
• Trusted by millions for secure and seamless payments.

3. Buy Now, Pay Later with Affirm

We’ve partnered with Affirm to offer flexible payment plans tailored to your budget.

Why Choose Affirm?

• Split your purchase into manageable monthly payments.
• Access various payment plans designed to fit your needs.

How It Works:

1. Select Affirm at checkout.
2. Complete a quick application to determine eligibility.
3. Choose your preferred payment plan and enjoy your purchase right away.

Note: Affirm is subject to credit approval. Terms and conditions apply.

4. Sika Payments

Experience secure and modern payment processing with Sika Payments.

Why Choose Sika Payments?

• Hassle-free transactions supported by advanced security features.
• Accessible via various international and local payment options.
• Designed to simplify payments for both customers and merchants.

5. Digital Wallets

We accept popular digital wallets for a faster and more convenient checkout experience, including:

• Apple Pay
• Google Pay
• PayPal

Why Choose Digital Wallets?
Digital wallets allow for secure transactions without manually entering card details. Simply log in to your wallet account and confirm the payment with ease.

6. Bank Transfers

For larger purchases, direct bank transfers provide an additional layer of security.

How It Works:

1. Select "Bank Transfer" at checkout.
2. Follow the instructions provided to complete the transfer.
3. Once payment is confirmed, your order will be processed swiftly.

7. Cryptocurrency

For tech-savvy shoppers, we accept select cryptocurrencies, such as Bitcoin and Ethereum. Payments are processed via a secure crypto payment gateway.

Why Choose Cryptocurrency?
Cryptocurrency payments offer a decentralized and secure way to complete your purchase. Transactions are fast, transparent, and innovative.

8. Gift Cards

Redeem your Rivete gift card effortlessly at checkout by entering the unique code. Gift cards can be used for full or partial payments.

Need Assistance?

If you have questions about any of our payment methods or encounter issues during checkout, our support team is here to help. Please contact us at:

• support@rivete.store
• info@rivete.store

Affirm Adaptive Checkout

Pay at Your Own Pace!

Affirm’s Adaptive Checkout empowers you with the flexibility to split your purchase into convenient payments. Choose between 4 interest-free payments every two weeks or monthly installments tailored to your budget. With Affirm, you can shop confidently without sacrificing financial control.

How Affirm Works?

Step 1: Fill Your Cart

Step 2: Choose How to Pay

Step 3: Pay Over Time

Why Choose Affirm?

AFFIRM x SIKA x Rivete and how it can benefit you today!

At Rivete, you have the bonus of splitting your pay in 4 or long-term on a chosen card with your available HSA/FSA funds with SIKA. Why not combine the two for some serious shopping benefits? Buy what you want and get what you need today and finance your purchase by splitting the costs and using untapped and saved FSA/HSA funds today!

Smart Features for Smarter Shopping

Disclosure

Rates range from 0-36% APR based on eligibility, purchase amount, and terms. Payment options are subject to a quick eligibility check and may vary depending on location. Affirm is partnered with trusted lenders, making financing reliable and transparent.

HSA/FSA FAQ Recommendations 

1. Can I Use My HSA/FSA For [Merchant name] Products? 

Yes! You can use your HSA/FSA dollars to purchase eligible products on our website using the Sika Health payment method. All eligible products will say HSA/FSA eligible under the Product Description. When you add HSA/FSA eligible products to your cart, you can select the “Sika | Pay with HSA/FSA” payment method and follow the instructions. No receipts, no reimbursements, no hassle. 

2. What happens if I have both HSA/FSA eligible items and ineligible items in my cart? 

 If you have a mixed basket of eligible and ineligible products, Sika Health makes this very easy. When you select the “Sika | Pay with HSA/FSA” payment method at checkout, your cart will automatically be split into an eligible and ineligible subtotal. You can then add the appropriate payment method for each subtotal. Sika Health will handle the rest! 

3. What if I don't have enough money in my HSA/FSA account to cover my purchase amount? 

Not to worry! Sika Health can check your available HSA/FSA balance, charge that amount, and allow you to provide a backup credit or debit card to handle the rest. Enter your card details like normal and follow the prompts from Sika Health! 

4. What if I don’t have an HSA/FSA debit card? Can I still use Sika Health? 

Yes! If you would like to redeem your HSA/FSA funds for a purchase on our website and you don’t have an HSA/FSA card, you can choose Sika and pay with a normal credit or debit card. As long as one of the items in your cart is eligible, you will receive an email from Sika Health detailing the items, the card used, and a compliant itemized receipt attached. In this email will be everything you need to redeem your purchase for HSA/FSA dollars, including the proper receipt to submit to your HSA/FSA administrator. Download the itemized receipt and upload it to your HSA/FSA administrator to get reimbursed for your qualifying items.

5. My payment didn’t go through with Sika Health, why is that? 

There are a few potential reasons why this may happen. It’s possible your HSA/FSA card has not yet been activated, or that you are attempting to purchase ineligible products with an HSA/FSA card. If you believe it is something other than that, please reach out to support@sikahealth.com.

6. What is an HSA or FSA?

A Health Savings Account (HSA) is a pre-tax account that lets you set aside money for qualified healthcare expenses. Typically, you can sign up for an HSA when you sign up for a High Deductible Health Plan. These accounts are individually owned so the funds roll over each year and you can take them if you leave your job.

A Flexible Spending Arrangement (FSA) is an employer-offered benefit plan that lets you set aside money for qualified healthcare expenses. You can sign up for an FSA if your employer offers this option. It’s important to remember that FSA funds do not roll over at the end of the year (unless your employer allows it) and they immediately are returned to your employer if you leave your job. Spending with your pre-tax HSA/FSA funds helps you to save 30% to 50% on qualified health expenses. And we’re here to help you maximize your savings.

Sika makes it easy to discover and spend on qualified items at your favorite brands. Just look for Sika at checkout and start spending smarter today.

Rivete Smart Suite

5 Great Reasons to Buy from Us

1.Quality Assurance: We partner with industry-leading manufacturers to bring you products that meet the highest standards of quality and reliability. Each item in our store is rigorously tested to ensure it delivers exceptional performance and durability.

2.Expertise and Experience: With years of experience in the mobility and recovery that can revolutionize each hour for you!

At Rivete Smart Suite, we're all about smart life enhancing and independence boosting solutions, which is why we married two concepts of wellbeing and are headed that way in our future!

Our team is well equipped to provide you with knowledgeable advice and timely support, as we understand your time is precious as are your unique needs.

Reach out to us with any queries and we're ready to help you find your perfect solution here on Rivete Smart Suite.

3.Customer-Centric Approach: Your satisfaction is our top priority. We offer personalized service, attentive support, and a hassle-free shopping experience. From product selection to after-sales service, we’re here to assist you every step of the way.

4.Innovative Solutions: Stay ahead of the curve with our selection of state-of-the-art mobility and exoskeleton products. We continuously update our inventory to include the latest advancements in technology, ensuring you have access to the most innovative solutions on the market.

5.Competitive Pricing: We believe that top-quality products should be accessible to everyone. That’s why we offer competitive pricing on all our items, along with special promotions and discounts to provide you with the best value for your investment.

HOW WE STAND APART!

Reasons to Buy from Us

1. Expertise in Mobility Solutions: With extensive experience in the mobility & movement and recovery niches, we understand the unique needs of our customers and provide tailored solutions.
2. Authorized Reseller: As a non-stocking authorized reseller, we ensure that all our products, at Rivete Smart Suite, are genuine and come directly from the manufacturer.
3. Quality Assurance: We are committed to offering only the highest quality products. The Rivete Smart Suit is rigorously tested to meet the highest standards of performance and durability.
4. Customer Support: Our dedicated customer support team is always ready to assist with any questions or concerns, ensuring a smooth and satisfying purchasing experience.
5. Competitive Pricing: We offer competitive pricing on all our products, including the Rivete Smart Suit, providing excellent value for money.
6. Business Relationships: We have strong relationships with exoskeleton manufacturers and suppliers, ensuring that we can provide the latest and most advanced products on the market.
7. Tax Permits and Business Accounts: We are knowledgeable about tax permits and business accounts, making the purchasing process seamless and hassle-free for our customers.

Tax and sales tax are according to states delivered to and the frequency of either in state or out of state deliveries and freight considerations. Where needed we will take it upon ourselves to relay you the correct information from our brand partners.

1. Product Specifications: We provide detailed product specifications and information, helping customers make informed decisions about their purchases. We also believe in enriching and entertaining you with product specific media, video or otherwise to showcase the high quality of our brand Partners' products before you receieve them. 
2. After-Sales Service: Our commitment to customer satisfaction extends beyond the sale. We offer comprehensive after-sales service to ensure that our customers are fully supported.
3. Innovation and Technology: Rivete Smart Suite is at the forefront of innovation and technology, offering advanced features that enhance mobility and improve quality of life.
4. Our Shipping Policy and returns are easy and Pro You! User friendly and easy.
5. We partner with Brands who are all about the customer user experiences and shopping experience, who have generous warranties and affordable added warranties, should you need to add it after the usually 1-3 year warranty. Options for parts and specifics are among the most customer friendly in the industry. 
6. We also work to ensure you have a great experience from chekout to delivery. 

By choosing to buy from us, customers can be confident that they are getting a top-quality product backed by exceptional service and support.