ComfyGo Mobility Collection Premium Electric Wheelchairs & Scooters

ComfyGo Policies

ComfyGo Shipping & Returns

Shipping & Return Policy

Shipping & Delivery

All orders are processed within 1 to 5 business days of receipt (excluding weekends and holidays). You will receive a notification when your order has shipped.

Shipping options and shipping charges for your order will be calculated and displayed at checkout.

Deliveries conditions and their policy terms are made by 3rd party shipping companies such as DHL, FedEx, UPS, or other couriers. The transportation company may contact you by phone using the contact information.

How We Ship? (COMFYGO)

Your order is in good hands. We verify details, customize the wheelchair, scooter, or other mobility product to your requirements, and inspect your mobility product for optimal functionality. We document serial numbers and repack so it's ready for safe and efficient shipping directly to you.

ComfyGo Returns Policy Overview

At ComfyGo, we strive to ensure your complete satisfaction with our products. If you need to return an item, please review our returns policy below.

1. Return Inspection Fee

Flat Fee: $50 per item, $75 for trikes, 15% for accessories.
This fee covers the comprehensive process of receiving, inspecting, and documenting product returns on your behalf. It includes photographic evidence collection, product testing, and all associated expenses.

2. Restocking Fee

Cost of the Damage: Maximum 50%.
The restocking fee applies when items are returned in a condition different from the original or if parts are damaged or missing. This charge is equivalent to the resale cost of the components, accounting for the effort and resources needed to restore the product to its original state.

3. Processing Fee

2.25% of the total product cost.
The processing fee is a charge we incur from payment gateways, typically averaging 2.25%. When refunds are issued, this amount is not reimbursed by the payment gateway, hence it is accounted for in our fee structure.

4. Return Shipping Cost

Return shipping cost is typically the responsibility of the customer unless the return is due to an error on our part or a defective product.
We aim to keep these costs as low as possible while ensuring the quality of our service.
Average Return Shipping Cost: $99.

5. Retail Return Fees

Return Shipping Cost: Average of $99.
Restocking Fee: Cost of the Damage, Maximum 50%.

Important Notes:

Properly package the item to prevent any damage during transit.
Include all original components, accessories, and documentation with the return.
Ensure the product is clean and free from any modifications or alterations.
Refunds will be issued to the original payment method once the return inspection is complete.

How to Initiate a Return:

Contact our Customer Support team to initiate the return process.
Provide the order number and reason for the return.
Our team will guide you through the return process, including shipping instructions and any required forms.

COMPREHENSIVE SHIPPING OUTLINE

Our Comprehensive Shipping Process and Commitment to Your Satisfaction

At our company, we pride ourselves on delivering top-notch mobility products that cater to your unique needs. Ensuring your after-sales satisfaction is our number one priority, and that begins with our thorough shipping process. Here's a detailed look at the steps we take to provide the best possible experience for you:

Order Verification: As soon as we receive an order, we meticulously verify the address and customer details. This crucial step helps prevent delivery issues and makes certain that your mobility product reaches you efficiently and on time.

Customization: Our team of experts then prepares your wheelchair, scooter, or other mobility product based on your specific requests. We understand that every customer has unique needs, and we strive to cater to those preferences with our customization process.

Final Inspection: Quality control is a cornerstone of our company. Before shipping, we conduct a thorough final inspection to ensure that your product is functioning correctly and meets our high standards. This guarantees that you receive a reliable and well-crafted mobility solution.

Documentation: We firmly believe in maintaining detailed records for future reference. Just before repackaging, we save the serial number of the item and take photographs of the product. This documentation is invaluable should any issues arise or if you require assistance down the line.

Repackaging and Shipping: Once everything is in order, we carefully repackage your product to ensure its safe transit to your doorstep. We work with reliable shipping partners to provide prompt and secure delivery.

After-Sales Support: Our commitment to your satisfaction extends beyond the shipping process. We have a dedicated after-sales support team available to address any concerns or questions you may have. Whether you need help with assembly, troubleshooting, or maintenance, our friendly and knowledgeable staff is here to assist you every step of the way.

In summary, our comprehensive shipping process and after-sales support ensure that you receive a mobility product tailored to your needs, along with an exceptional customer experience. We're here for you throughout your journey – from the moment you place your order to the ongoing support that keeps you moving with confidence.

Take advantage of our White Glove Delivery option.

White Glove Delivery

At ComfyGO, we understand that receiving your mobility product can be a significant event. That's why we offer a white glove delivery service to make the process as seamless and convenient as possible.

Our white glove delivery service includes the following: A scheduled delivery time that works for you Professional delivery personnel who will bring the product into your home Unpacking and assembly of your new mobility product Removal of all packaging materials and disposal of your old product (if requested) With our white glove delivery service, you can rest assured that your new mobility product will be delivered and set up with the utmost care and attention to detail. This means that you can start enjoying the freedom and independence that comes with our products right away, without any added stress or hassle.

Contact us today At : info@rivete.store to learn more about our brand partner's white glove delivery service and schedule your delivery. Let us help you experience the ease and convenience of ComfyGO's mobility solutions.

General Shipping & Returns Policy Terms

Shipping & Return Policy

All orders are processed within 1 to 5 business days of receipt of your order. (Excluding weekends and holidays). You will receive a notification when your order has shipped.
Free shipping is available for all retail customers, making your shopping experience even more convenient and cost-effective.
Cancellation Request/ Refused Orders – Once the order has begun processing or shipped, it cannot be canceled. If a customer no longer wants the item, a Return Merchandise Authorization Number (“RMA”) shall be requested, and a restocking fee will be applied. The customer will be responsible for all shipping charges.
Lost Packages – Please notify us in writing about non-delivered packages within five (5) days of the Estimated Delivery Date. ComfyGO, INC. will not be responsible for a lost parcel without such notification. If the RMA instructions are not followed, we shall not be liable for items not arriving in our warehouse. Please ship and track your package via a professional courier or mail service provider.

Domestic shipping rates and estimates

Shipping options and shipping charges for your order will be calculated and displayed at checkout.
Deliveries are made by 3rd party shipping companies such as FedEx, UPS, or USPS according to their operating schedule. The transportation company may contact you by phone to organize the delivery or update you on the delivery status.
Our in-store pickup hours are 9 AM to 5 PM Monday through Friday. Please call before your scheduled pick-up date and have your order confirmation email when you arrive.
Shipping charges are non-refundable – Any express or international shipping charge is non-refundable. The customer is responsible for returning and shipping back unwanted items. When needed, a pre-paid label can be issued, and shipping costs will be deducted from the amount to be refunded.

International shipping: Currently not offering at Rivete Smart Suite, this policy is only applicable to the manufacturer.

We offer international shipping to the following countries: Canada, Mexico, and other countries, which you can see at the checkout.
Shipping options and shipping charges for your order will be calculated and displayed at checkout.
Deliveries conditions and their policy terms are made by 3rd party shipping companies such as DHL, FedEx, UPS, or other couriers. The transportation company may contact you by phone using the contact information.
Your order may be subject to import duties and taxes (including VAT) incurred once a shipment reaches your destination country. ComfyGO, INC is not responsible for these charges.
Recipients of orders shipped internationally from the USA are fully responsible for all import charges such as Brokerage, Duties, Taxes, etc. They are required to accept delivery of the package being shipped. Failure to accept such deliveries may result in the package being abandoned and a complete forfeit of any credit.
Shipping charges are non-refundable – Any express or international shipping charge is non-refundable. The customer is responsible for shipping back unwanted items. When required, a pre-paid label can be issued, and shipping costs will be deducted from the amount to be refunded.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us, including a tracking number. Please allow 48 hours before the tracking information becomes available.
If you have not received your order within five (5) days of receiving your shipping confirmation email, please get in touch with us at info@comfygomobility.com with your name and order number, and we will investigate the matter.

Shipping to P.O. Boxes

We do not ship to P.O. Boxes.

Refunds, returns, and exchanges

We accept returns up to thirty (30) days after delivery if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees for the return.
If your order arrives damaged, please email us as soon as possible at info@comfygomobility.com with your order number and a photo of the item’s condition. We will review and resolve these issues on a case-by-case basis and try our best to work towards a satisfactory resolution.
Damaged items must be marked “DAMAGED” on the bill of lading for truck shipments or the courier manifest for small packages. Within seven (7) days of the original receipt, the customer will inspect damaged items and have an RMA issued to report the damage. ComfyGO INC shall notify the shipper to arrange an inspection and pickup of the shipping damage, process a replacement order billed to your account, and issue a credit based on the findings of the courier. Credit cannot be issued for shipping damage if ComfyGO, INC is notified to issue an RMA after seven (7) days of original receipt.
Original packaging must be included (manufacturer’s box, Styrofoam, plastic bags, packing material, etc.) The original, undamaged UPC barcode must also be included. Do not cut out the UPC or the Seal until you have examined and tested the product to your satisfaction. Removal of the UPC or the Seal voids any possible return regardless of RMA or credit request status.
The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, power cable, etc.) and manufacturer documentation (manuals, warranty cards, registration information, etc.)
If your returned product does not match all applicable criteria listed in this policy, it will be rejected by our Return Warehouse and returned to you at your expense. Consequently, your RMA will be nullified, and any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping costs. By requesting an RMA and shipping a return in violation of this policy, you hereby agree to accept our product shipped back to you and pay all shipping costs to and from our Return Warehouse. Our arrangements with our suppliers and manufacturers do not permit any exceptions.
Used items are not eligible for return and are covered under their respective warranties.
For items under warranty, ComfyGO, INC. reserves the right to send a free replacement part. A complete serial number or order number is required for certification.
Unused items in marketable condition and returned due to a ComfyGO, INC. error must be shipped within seven (7) days and include an RMA.
All new products are backed by a limited warranty. Warranty details may vary for each product; please refer to the Specs & Warranty tab on the product page for specific information. The limited warranty does not cover labor or device failure due to misuse or negligence by the owner and excludes non-durable components such as rubber materials, accessories, wheels, brakes, and plastic parts that undergo normal wear and require periodic replacement. To make a warranty claim, proof of purchase and the product's serial number are required.
ComfyGO, INC. is not responsible for any damage or loss of packages due to a returned item. ComfyGO, INC. shall review and inspect all returned items within three (3) business days of receipt. Notice shall be provided to customers for items not deemed covered under warranty. Customers shall be required to authorize the return within fourteen (14) days of notice, or the item shall be discarded.

If you have any further questions, please don’t hesitate to contact us at info@rivete.store and we will reach out to the manufacturer to answer your queries. We will forward any queries to our Brand Partners and Get Back That reply you need in time!

Our Payment Methods

Payments We Accept at Rivete Smart Suite

At Rivete, we strive to make your shopping experience seamless and convenient by offering a diverse range of payment options to suit your needs.

1. Credit and Debit Cards

We accept all major credit and debit cards, including:

Visa
Mastercard
American Express
Discover

Why Choose This Option?
Credit and debit cards provide a secure and swift way to complete your purchase. Your card details are encrypted and processed through trusted payment gateways, ensuring your information is safe and private.

2. Shop Pay

Enjoy a faster, safer checkout experience with Shop Pay. This flexible option keeps your payment information stored for future use.

Why Choose Shop Pay?

Accelerated checkout for returning customers.
Option to split purchases into interest-free installments.
Trusted by millions for secure and seamless payments.

3. Buy Now, Pay Later with Affirm

We’ve partnered with Affirm to offer flexible payment plans tailored to your budget.

Why Choose Affirm?

Split your purchase into manageable monthly payments.
Access various payment plans designed to fit your needs.

How It Works:

Select Affirm at checkout.
Complete a quick application to determine eligibility.
Choose your preferred payment plan and enjoy your purchase right away.

Note: Affirm is subject to credit approval. Terms and conditions apply.

4. Sika Payments

Experience secure and modern payment processing with Sika Payments.

Why Choose Sika Payments?

Hassle-free transactions supported by advanced security features.
Accessible via various international and local payment options.
Designed to simplify payments for both customers and merchants.

5. Digital Wallets

We accept popular digital wallets for a faster and more convenient checkout experience, including:

Apple Pay
Google Pay
PayPal

Why Choose Digital Wallets?
Digital wallets allow for secure transactions without manually entering card details. Simply log in to your wallet account and confirm the payment with ease.

6. Bank Transfers

For larger purchases, direct bank transfers provide an additional layer of security.

How It Works:

Select "Bank Transfer" at checkout.
Follow the instructions provided to complete the transfer.
Once payment is confirmed, your order will be processed swiftly.

7. Cryptocurrency

For tech-savvy shoppers, we accept select cryptocurrencies, such as Bitcoin and Ethereum. Payments are processed via a secure crypto payment gateway.

Why Choose Cryptocurrency?
Cryptocurrency payments offer a decentralized and secure way to complete your purchase. Transactions are fast, transparent, and innovative.

8. Gift Cards

Redeem your Rivete gift card effortlessly at checkout by entering the unique code. Gift cards can be used for full or partial payments.

Need Assistance?

If you have questions about any of our payment methods or encounter issues during checkout, our support team is here to help. Please contact us at:

support@rivete.store
info@rivete.store

Affirm Pay over time

Affirm Adaptive Checkout

Pay at Your Own Pace!

Affirm’s Adaptive Checkout empowers you with the flexibility to split your purchase into convenient payments. Choose between 4 interest-free payments every two weeks or monthly installments tailored to your budget. With Affirm, you can shop confidently without sacrificing financial control.

How Affirm Works?

Step 1: Fill Your Cart

Step 2: Choose How to Pay

Step 3: Pay Over Time

Why Choose Affirm?

AFFIRM x SIKA x Rivete and how it can benefit you today!

At Rivete, you have the bonus of splitting your pay in 4 or long-term on a chosen card with your available HSA/FSA funds with SIKA. Why not combine the two for some serious shopping benefits? Buy what you want and get what you need today and finance your purchase by splitting the costs and using untapped and saved FSA/HSA funds today!

Smart Features for Smarter Shopping

Disclosure

Rates range from 0-36% APR based on eligibility, purchase amount, and terms. Payment options are subject to a quick eligibility check and may vary depending on location. Affirm is partnered with trusted lenders, making financing reliable and transparent.

Pay With SIKA HSA/FSA FAQ

HSA/FSA FAQ Recommendations

1. Can I Use My HSA/FSA For [Merchant name] Products?

Yes! You can use your HSA/FSA dollars to purchase eligible products on our website using the Sika Health payment method. All eligible products will say HSA/FSA eligible under the Product Description. When you add HSA/FSA eligible products to your cart, you can select the “Sika | Pay with HSA/FSA” payment method and follow the instructions. No receipts, no reimbursements, no hassle.

2. What happens if I have both HSA/FSA eligible items and ineligible items in my cart?

If you have a mixed basket of eligible and ineligible products, Sika Health makes this very easy. When you select the “Sika | Pay with HSA/FSA” payment method at checkout, your cart will automatically be split into an eligible and ineligible subtotal. You can then add the appropriate payment method for each subtotal. Sika Health will handle the rest!

3. What if I don't have enough money in my HSA/FSA account to cover my purchase amount?

Not to worry! Sika Health can check your available HSA/FSA balance, charge that amount, and allow you to provide a backup credit or debit card to handle the rest. Enter your card details like normal and follow the prompts from Sika Health!

4. What if I don’t have an HSA/FSA debit card? Can I still use Sika Health?

Yes! If you would like to redeem your HSA/FSA funds for a purchase on our website and you don’t have an HSA/FSA card, you can choose Sika and pay with a normal credit or debit card. As long as one of the items in your cart is eligible, you will receive an email from Sika Health detailing the items, the card used, and a compliant itemized receipt attached. In this email will be everything you need to redeem your purchase for HSA/FSA dollars, including the proper receipt to submit to your HSA/FSA administrator. Download the itemized receipt and upload it to your HSA/FSA administrator to get reimbursed for your qualifying items.

5. My payment didn’t go through with Sika Health, why is that?

There are a few potential reasons why this may happen. It’s possible your HSA/FSA card has not yet been activated, or that you are attempting to purchase ineligible products with an HSA/FSA card. If you believe it is something other than that, please reach out to support@sikahealth.com.

6. What is an HSA or FSA?

A Health Savings Account (HSA) is a pre-tax account that lets you set aside money for qualified healthcare expenses. Typically, you can sign up for an HSA when you sign up for a High Deductible Health Plan. These accounts are individually owned so the funds roll over each year and you can take them if you leave your job.

A Flexible Spending Arrangement (FSA) is an employer-offered benefit plan that lets you set aside money for qualified healthcare expenses. You can sign up for an FSA if your employer offers this option. It’s important to remember that FSA funds do not roll over at the end of the year (unless your employer allows it) and they immediately are returned to your employer if you leave your job. Spending with your pre-tax HSA/FSA funds helps you to save 30% to 50% on qualified health expenses. And we’re here to help you maximize your savings.

Sika makes it easy to discover and spend on qualified items at your favorite brands. Just look for Sika at checkout and start spending smarter today.

Reasons To Buy From Us

Rivete Smart Suite

Welcome to Rivete Smart Suite, your premier destination for cutting-edge mobility and recovery solutions.

We specialize in providing top-of-the-line products designed to enhance mobility and recovery, improve your quality of life, and empower individuals to independently achieve their full potential.

Our carefully curated selection features the latest innovations from reputable brands, ensuring you receive only the best in technology and performance.

5 Great Reasons to Buy from Us

1.Quality Assurance: We partner with industry-leading manufacturers to bring you products that meet the highest standards of quality and reliability. Each item in our store is rigorously tested to ensure it delivers exceptional performance and durability.

2.Expertise and Experience: With years of experience in the mobility and recovery that can revolutionize each hour for you!

At Rivete Smart Suite, we're all about smart life enhancing and independence boosting solutions, which is why we married two concepts of wellbeing and are headed that way in our future!

Our team is well equipped to provide you with knowledgeable advice and timely support, as we understand your time is precious as are your unique needs.

Reach out to us with any queries and we're ready to help you find your perfect solution here on Rivete Smart Suite.

3.Customer-Centric Approach: Your satisfaction is our top priority. We offer personalized service, attentive support, and a hassle-free shopping experience. From product selection to after-sales service, we’re here to assist you every step of the way.

4.Innovative Solutions: Stay ahead of the curve with our selection of state-of-the-art mobility and exoskeleton products. We continuously update our inventory to include the latest advancements in technology, ensuring you have access to the most innovative solutions on the market.

5.Competitive Pricing: We believe that top-quality products should be accessible to everyone. That’s why we offer competitive pricing on all our items, along with special promotions and discounts to provide you with the best value for your investment.

HOW WE STAND APART!

Reasons to Buy from Us

Expertise in Mobility Solutions: With extensive experience in the mobility & movement and recovery niches, we understand the unique needs of our customers and provide tailored solutions.
Authorized Reseller: As a non-stocking authorized reseller, we ensure that all our products, at Rivete Smart Suite, are genuine and come directly from the manufacturer.
Quality Assurance: We are committed to offering only the highest quality products. The Rivete Smart Suit is rigorously tested to meet the highest standards of performance and durability.
Customer Support: Our dedicated customer support team is always ready to assist with any questions or concerns, ensuring a smooth and satisfying purchasing experience.
Competitive Pricing: We offer competitive pricing on all our products, including the Rivete Smart Suit, providing excellent value for money.
Business Relationships: We have strong relationships with exoskeleton manufacturers and suppliers, ensuring that we can provide the latest and most advanced products on the market.
Tax Permits and Business Accounts: We are knowledgeable about tax permits and business accounts, making the purchasing process seamless and hassle-free for our customers.

Tax and sales tax are according to states delivered to and the frequency of either in state or out of state deliveries and freight considerations. Where needed we will take it upon ourselves to relay you the correct information from our brand partners.

Product Specifications: We provide detailed product specifications and information, helping customers make informed decisions about their purchases. We also believe in enriching and entertaining you with product specific media, video or otherwise to showcase the high quality of our brand Partners' products before you receieve them.
After-Sales Service: Our commitment to customer satisfaction extends beyond the sale. We offer comprehensive after-sales service to ensure that our customers are fully supported.
Innovation and Technology: Rivete Smart Suite is at the forefront of innovation and technology, offering advanced features that enhance mobility and improve quality of life.
Our Shipping Policy and returns are easy and Pro You! User friendly and easy.
We partner with Brands who are all about the customer user experiences and shopping experience, who have generous warranties and affordable added warranties, should you need to add it after the usually 1-3 year warranty. Options for parts and specifics are among the most customer friendly in the industry.
We also work to ensure you have a great experience from chekout to delivery.